Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
Continue Reading →A comprehensive and user-friendly documentation is the best gift you can give your customers. Here are 12 stellar documentation examples to get inspired.
Continue Reading →When I think of employee handbooks or training manuals, I often think – dust magnet. Sorry to say it, but it has to be said. The traditional concept…
Continue Reading →Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality…
Continue Reading →Not sure how to create a policy and procedure manual, or if your business even needs one in the first place? A policy and procedure manual is a…
Continue Reading →Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
Continue Reading →Perhaps more so now than ever in this age of computerized automation and low touch retail environments – expectations laid upon the personal touch are the highest they’ve…
Continue Reading →Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
Continue Reading →Even though the FAQs often get ignored with time, they are a crucial part of providing great customer care. And they help not just customers, but also your…
Continue Reading →Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
Continue Reading →Searching for the best customer service software to deliver top-notch support with maximum efficiency? If you want to offer quality support without wasting time, you definitely need the…
Continue Reading →If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
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