Instantly turn WordPress into your all-in-one helpdesk

Keep every customer email in one intuitive dashboard. Installed in minutes, ready to grow with you.

Unified Inbox

Email-to-Ticket

Collaboration Tools

Réponses sauvegardées

Ecommerce Integrations

Profils des clients

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hello@herothemes.com

Trouble Accessing My Account

Jamie Torres

replied
15 minutes ago
I haven't changed my password recently. I use Safari on my Mac, and my password is saved in my keychain.

Alicia R.

added a note
2 hours ago
Jamie had a similar issue last month. Might be related to the password manager bug we saw with Safari users. Check account logs before suggesting a reset.

Alicia R.

replied
2 hours ago
Hi Jamie, Thanks for reaching out! Sorry to hear you're having trouble. Just to confirm, have you recently changed your password or tried resetting it?
Read 2 hours ago
m

Jamie Torres

replied
6 hours ago
Hi, I'm having trouble accessing my account. I keep getting an "invalid password" error, but I'm sure it's correct. Can you help?

Jamie Torres

jamie.t@herothemes.com

Conversations

WooCommerce

Orders (3)

  • COMPLETED
    #853810 - $129.00

    CloudLoft Pillow

    April 26, 2025 - Stripe
  • COMPLETED
    #591555 - $89.99

    NestWick Throw Blanket

    May 19, 2024 - PayPal

HeroThemes is trusted by leading companies worldwide

Customer Support Shouldn't Be This Hard

Most support teams struggle with these common challenges that hurt productivity and customer satisfaction.

Wasted Time

Support agents waste hours switching between tools, searching for customer information, and trying to piece together conversation history.

Disconnected Teams

When support conversations lack organization, teams struggle to collaborate effectively and deliver consistent customer experiences.

Missing Insights

Without centralized data, businesses lack visibility into support performance, customer satisfaction, and opportunities for improvement.

Transform Your Customer Support Experience

Heroic Inbox provides everything you need to deliver exceptional customer support.

Customer
Sujet
Messages
Activity
Jamie Torres
Just a Quick Question About My Order
1
32 mins ago
Morgan Lee
Loving the Product - One Small Issue
4
45 mins ago
Taylor Nguyen
Clarifying a Detail Before I Order
2
2 hours ago
Jordan Patel
Want to Make a Change to My Order
3
6 hours ago
Riley Chen
Requesting Some Help with Setup
2
7 hours ago
Avery Brooks
Curious About a Feature You Mentioned
5
7 hours ago
Cameron Davis
Looking for Product Recommendations
4
15 hours ago
Alexis Romero
Thanks! Just Need a Bit More Info
3
17 hours ago
Drew Kim
Can You Help Me Apply My Reward Points?
3
23 hours ago
Casey Morgan
Loved My First Order - Have a Few Questions
2
il y a 1 jour
Unified Team Inbox

Unified Inbox for Seamless Teamwork

Heroic Inbox centralizes all your customer communications into a shared inbox, designed for effortless team collaboration across departments.

Boost productivity with an intuitive interface built for growing businesses, featuring unlimited seats and real-time collaboration tools.

Shared Inbox with Unlimited Seats
Real-time Collision Detection
Internal Notes
Intégrations

Streamline Workflows with Seamless Integrations

Heroic Inbox integrates with your favorite e-commerce plugins, streamlining workflows and providing a unified view of customer data.

Connect your existing tools to improve efficiency, and deliver personalized support experiences.

Comprehensive Customer Profiles
E-commerce Plugin Integration
Automated Data Sync

Connected Integrations

Manage your integrations
WooCommerce
Connected
Téléchargements numériques faciles
Connected
Heroic KB
Connected

The Heroic Inbox Difference

See how Heroic Inbox transforms your customer support experience.

Before Heroic Inbox

  • Scattered communications across multiple platforms and inboxes

  • Hours wasted searching for customer information and conversation history

  • Slow response times due to inefficient workflows and manual processes

  • Inconsistent customer experiences due to lack of standardized processes

After Heroic Inbox

  • Unified inbox that centralizes all customer communications in one place

  • Complete customer context with integrated profiles, history, and purchase data

  • 40% faster response times with automation, templates, and efficient workflows

  • Consistent, exceptional experiences that build customer loyalty and satisfaction

Heroic Inbox for Every Team

Discover how different businesses use Heroic Inbox to transform their customer support.

E-Commerce Support

The Challenge

Streamline customer inquiries about orders, shipping, and returns with a unified inbox that connects to your online store.

The Solution

Heroic Inbox integrates with your e-commerce platform to provide order details, shipping status, and customer history directly in your support conversations.

Key Benefits

  • Reduce resolution time by 45% with contextual order information

  • Improve customer satisfaction with faster, more accurate responses

  • Decrease support ticket volume by proactively addressing common issues

What Our Customers Say

Join thousands of businesses that trust HeroThemes with their customer support.

Sean Tierney

Sean Tierney

Director of Sales - Pagely

Chez Pagely, nous avons créé Heroic KB comme une base de connaissances avant-vente pour les personnes qui évaluent notre service d'hébergement WordPress géré.

Heroic KB a été un atout majeur dans le processus de vente de Pagely. La fonction de recherche offre un moyen rapide de filtrer par mot-clé et l'organisation par catégorie permet de naviguer facilement par sujet. Les analyses nous montrent quels articles ne sont pas clairs et doivent être améliorés. L'indexation par Google nous offre des avantages en matière de référencement

Nous sommes des clients satisfaits de HeroThemes et nous approuvons à la fois le produit et l'assistance que nous avons reçue de la part de la société.

Katie Keith

Directeur des opérations - Barn2 Plugins

Heroic KB plugin was much better than anything else I had tried and really easy to set up.

La possibilité de structurer les articles en plusieurs niveaux de sous-catégories est une excellente chose. La recherche instantanée est excellente. J'aime le fait que la base de connaissances fasse partie de mon site web principal, ce qui aide au référencement. La fonction d'analyse est géniale et fournit des idées concrètes sur la manière dont je peux améliorer la base de connaissances pour aider les clients et réduire le nombre de tickets d'assistance.

Mon directeur technique a trouvé qu'il était facile d'utiliser les modèles et de donner à la base de connaissances un aspect vraiment professionnel. Merci beaucoup !

Tobias Knobl

Tobias Knobl

CEO - Mailbutler

Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design.

Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.

Nous recommandons vivement HeroThemes pour vos besoins en matière de base de connaissances !

Caractéristiques

Tout ce dont vous avez besoin pour gérer les e-mails du service clientèle

Heroic Inbox provides everything you need to deliver exceptional customer support.

Conversations illimitées

Aucune limite par conversation, un nombre illimité de conversations dans chaque boîte de réception. Réduction des coûts par rapport aux alternatives SaaS.

Utilisateurs illimités

Pas de limites ou de prix par utilisateur, plusieurs utilisateurs peuvent gérer et collaborer à des conversations. Coûts réduits par rapport aux autres solutions.

Réponses sauvegardées

Inclure les réponses enregistrées et les modèles dans les réponses. L'utilisation de réponses enregistrées permet de gagner du temps et de standardiser les réponses.

Détection des collisions

Empêcher l'envoi de messages programmés lorsqu'un message entrant est détecté. Cela permet de mettre à jour ou de modifier la réponse si le client ajoute des informations supplémentaires.

Advanced Search

Find any conversation, customer, or information instantly with powerful search and filtering capabilities.

Notes de l'équipe

Ajoutez des notes aux conversations, diagnostiquez et discutez des sujets dans les messages. Améliorez la collaboration au sein de l'équipe et le flux de travail.

Projet de réponses

Créez des brouillons pour approbation ou révision avant leur envoi. Améliorer le flux de travail et la gestion de l'équipe.

Lire les reçus

Voyez quand les clients lisent les messages envoyés. Restez informé de la réponse des clients et améliorez le flux des messages.

Historique des billets

Consulter l'historique des messages et voir l'historique des messages précédents d'un client. Mieux comprendre les clients et suivre les questions récurrentes.

Fichier joint

Ouvrez et visualisez les pièces jointes depuis le tableau de bord de WordPress. Tirez le meilleur parti de vos courriels et de vos fichiers.

Répondants automatiques

Envoyez des réponses automatiques aux messages entrants. Améliorer la satisfaction et l'engagement des clients.

Signatures des utilisateurs

Signatures personnalisées pour les boîtes aux lettres. Inclure des informations clés dans chaque message.

Tarification

Join 31,030 customers using HeroThemes

Heroic Inbox Pro
normally $749
$299 .60 / year
Save $449.40 (60%)*
Tout ce dont vous avez besoin pour mettre en place le service d'assistance le plus performant
Tout dans Plus, et :
  • Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
  • 10 Mailboxes Manage up to 10 mailboxes.
  • Unlimited Tickets There are no limits to the number of tickets you can receive.
  • Unlimited Users There are no limits to the number of users you can add.
  • No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
Intégrations
  • WooCommerce See customer purchases from WooCommerce
  • Easy Digital Downloads See customer purchases from Easy Digital Downloads
  • Mises à jour des plugins
  • Soutien Premium
Heroic Inbox Plus
normally $499
$199 .60 / year
Save $299.40 (60%)*
Pour les entreprises en croissance qui souhaitent utiliser les données pour prendre des décisions plus intelligentes avec leur service d'assistance.
Tout dans l'essentiel, et :
  • Use on 1 Site You can use the plugin on 1 sites. If you're using multisite, each sub-site counts as a separate site.
  • 5 Mailboxes Manage up to 5 mailboxes.
  • Unlimited Tickets There are no limits to the number of tickets you can receive.
  • Unlimited Users There are no limits to the number of users you can add.
  • No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
  • Mises à jour des plugins
  • Soutien standard
Heroic Inbox Essentiel
normally $199
$79 .60 / year
Save $119.40 (60%)*
Core tools for solo & small teams
  • Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
  • 2 Mailboxes Manage up to 2 mailboxes.
  • Unlimited Tickets There are no limits to the number of tickets you can receive.
  • Unlimited Users There are no limits to the number of users you can add.
  • No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
  • Mises à jour des plugins
  • Soutien standard

Our 100% No-Risk Money Back Guarantee!

We're excited to have you experience Heroic Inbox. Over the next 14 days, if Heroic Inbox isn't the best fit, simply reach out!

We'll happily refund 100% of your money. No questions asked.

All pricing is in USD. You can change plans or cancel your account at any time.

* Special introductory pricing, all renewals are at full price.

Visa Mastercard American Express Discover Paypal Maestro JCB Diners Club International

Satisfaction Guarantee

Not satisfied? It's rare, but if you are, get a full refund within 14 days - no questions asked.

100% Safe and Secure

Your data stays secure within your WordPress site. Heroic Inbox doesn't store any sensitive information, ensuring complete privacy for your users.

Reliable Support

Not tech-savvy? No worries. Our support team is known for quick, helpful responses to keep your helpdesk running smoothly.

Questions fréquemment posées

What email providers are supported?

You can connect your email address either via secure IMAP/SMT or with one click OAuth-based Gmail/Workspace connection.

Can I import tickets from my current help-desk

Yes — use our one-click importer to import your current emails into Heroic Inbox.

Can users submit tickets without creating an account?

Yes. Guests can open tickets by simply sendign an emailing to your connected email account.

How many agents can I add and can I control their permissions?

Unlimited. Roles include Admin, Manager and Agent.

Can customers email support@mydomain.com and have those emails become tickets?

Yes all emails are automatically piped into Heroic Inbox. We connect via secure IMAP/SMTP (OAuth-based for Gmail/Workspace) and automatically convert each new email into a ticket, threading replies onto the same ticket.

Can I upgrade my license?

Yes, you may upgrade your license at any time. Simply click the link in your Account area to Upgrade and pay the difference in cost.

Qui devrait utiliser HeroThemes Plugins ?

HeroThemes sont parfaits pour les freelances, les agences, les propriétaires de petites ou grandes entreprises. Si vous voulez soutenir efficacement vos clients, vous devez utiliser HeroThemes. Notre mission est de permettre aux entreprises d'offrir une assistance de qualité supérieure.

Les plugins HeroThemes ralentiront-ils mon site ?

Nos plugins sont soigneusement conçus dans un souci de performance. Nous avons tout développé avec les meilleures pratiques et les normes modernes pour s'assurer que les choses se déroulent rapidement et en douceur.

Aide ! J'ai encore des questions !

Nous sommes là pour vous aider. N'hésitez pas à nous contacter ici.