5 Best Knowledge Base Examples To Inspire Your Help Center
You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we…
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How To Write Good Documentation — The Beginner’s Guide
Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
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How To Create Knowledge Base Content Strategy (In 4 Steps)
If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
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13 Best WordPress Knowledge Base Plugins — Free & Premium Options for 2025
Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
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How To Create a WordPress Document Library, Step-By-Step Guide
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
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The 3 Types of Customer Service & How To Implement Each
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
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Tribal Knowledge: What It Is & How To Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
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Open Source Knowledge Base: What It Is, Key Benefits
One of the most effective and convenient methods of building a knowledge base is to use open-source software. Why? Because it’s Free! But, there are other benefits too….
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How To Measure the Effectiveness of Your Self-Help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
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Knowledge Transfer: What It Is And How to Implement It
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
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UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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How To Build an Affiliate Website That Sells! (Complete Guide for 2025)
Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
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