Tribal Knowledge: What It Is & How To Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
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Open Source Knowledge Base: What It Is, Key Benefits
One of the most effective and convenient methods of building a knowledge base is to use open-source software. Why? Because it’s Free! But, there are other benefits too….
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How To Measure the Effectiveness of Your Self-Help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
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Knowledge Transfer: What It Is And How to Implement It
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
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UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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How To Build an Affiliate Website That Sells! (Complete Guide for 2025)
Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
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How To Create a WordPress Glossary — Step-By-Step Guide
Do you want to add a glossary to your WordPress site? When creating a website for your business or about a particular subject, you’ll often be passionate and…
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6 Best WordPress Survey Plugins for 2025 (Free & Paid Options)
As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
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[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!
We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
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5 Best WordPress Resume Themes for Online CV — With Templates
Looking for the best WordPress resume themes to showcase your experience to potential employers or clients? An online resume is a great way to stand out and make…
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The 5 Best WordPress CRM Plugins for 2025 (Mostly Free)
Are you struggling to manage and convert your leads? Or keep track of your existing customers? Then the solution to your problems is CRM? In this guide, we…
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5 Best User Documentation Examples (Good & Bad + Tips)
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
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