I’ve watched AI transform customer service in real time. It has evolved from being a nuisance to customers and eliminating thousands of jobs to providing quality service and…
Continue Reading →When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
Continue Reading →Running a small business means wearing a dozen hats at once—answering customer emails at midnight and coordinating meetings at dawn, for example. Try these AI virtual assistants that…
Continue Reading →Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs….
Continue Reading →Thanks to simple ChatGPT integration, you can turn your knowledge base or self-service portal into an interactive support agent that’s always on duty. And no, this guide is…
Continue Reading →Running a startup’s support team can be a nightmare, especially when you have limited resources, and you are growing fast. Emails, support tickets, phone calls, and other inquiries…
Continue Reading →User manuals come in many shapes and sizes. A manual might be a simple PDF guide for a printer or an online knowledge base for complex software. If…
Continue Reading →Join me in this comprehensive guide where I share my experience and the best way to proceed with creating a call center knowledge base. Best software and practices….
Continue Reading →Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
Continue Reading →First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
Continue Reading →Easy Digital Downloads (EDD) is a popular WordPress plugin built specifically for selling digital products. It’s been around over a decade (13+ years) and powers more than 40,000…
Continue Reading →Deciding between an open-source wiki and a paid (SaaS/enterprise) wiki depends on your team’s needs and resources. Open-source wiki platforms like MediaWiki, Heroic Knowledge Base give you full…
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