A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…
Continue Reading →Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Continue Reading →Looking for a WordPress Media Library plugin to help you organize your images, videos, and other media content? As your WordPress site or knowledge base’s media catalog grows,…
Continue Reading →Looking for a customer service chatbot tool to offer support to your visitors/customers? Here at HeroThemes, we’re all about finding ways to take the burden of customer support…
Continue Reading →Searching for the best technical writing tools and software to help you more effectively create great technical content? There are lots of useful free and premium tools out…
Continue Reading →You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we…
Continue Reading →Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
Continue Reading →If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
Continue Reading →Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
Continue Reading →Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
Continue Reading →What is a helpdesk? It’s software that helps you organize communication with your customers and respond more efficiently and effectively. Basically, it’s one centralized place where you can…
Continue Reading →There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
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