Remote help desk software has become the foundation for distributed teams that want to deliver fast, consistent help from anywhere. What was once optional is now essential. Whether…
Continue Reading →If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
Continue Reading →Types of customer service have evolved—and I mean that in the best way possible for customers! Gone are the days when you could only get help by calling…
Continue Reading →Can a bot really comfort a worried patient or streamline a busy clinic’s workflow? Yes. Healthcare chatbots are changing how we interact with medical information and services. With…
Continue Reading →In this guide, I will share the 10 best help desk practices for improving customer service. These best practices aren’t limited to software upgrades, they’re about efficiently using…
Continue Reading →In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
Continue Reading →Canada has emerged as a top destination for customer service outsourcing—and for good reason. The country offers a blend of English and French bilingual talent, a cultural affinity…
Continue Reading →Not all customer service software are suitable for small businesses. Based on your needs, you may want to start with a simple, affordable software. Look for a software…
Continue Reading →Moving anything is frustrating (trust me – I’m in the process of moving to a new apartment). But with the best WordPress migration plugins, you can make moving…
Continue Reading →Managing company policies and procedures shouldn’t feel like herding cats. Finding relevant docs, outdated info, users that just don’t go through policies at all are just some examples…
Continue Reading →Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
Continue Reading →Not sure how to create a policy and procedure manual, or if your business even needs one in the first place? A policy and procedure manual is a…
Continue Reading →
