Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
Continue Reading →A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
Continue Reading →Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
Continue Reading →IT ticketing system software is expected to handle numerous support tasks at a rapid pace, including: If your team is still relying on legacy email solutions like Gmail…
Continue Reading →CMS for documentation? An absolutely fantastic choice! People already avoid creating or spending time managing documentation, so why choose complicated options that makes it even worse? (I’m looking…
Continue Reading →The right documentation tools can turn complex tasks into streamlined processes. They can help you create a documentation portal in minutes, write content, and provide helpful insights from…
Continue Reading →Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
Continue Reading →You need clarity from your documentation. Something that is visually appealing yet easy to use and provides useful insight. Documentation themes can help here! Documentation is often the…
Continue Reading →Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.
Continue Reading →Planning to use slack for customer support? Here’s everything you need to know before getting yourself in a mess. In the few short years since its arrival on…
Continue Reading →Instruction manuals are a great way to onboard new customers (to teach them how to safely use your products), and provide customer support. When faced with an issue,…
Continue Reading →Trying to choose the best WordPress table plugin for your site? In this post, I went hands-on with 5 popular table plugins and compared them for you. Tables…
Continue Reading →
