Customer Service Philosophy: How To Create With Examples
Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
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Customer Service Desk: Everything You Need To Get Started
Are you considering setting up a customer service desk? You’ve browsed some guidance online, but you don’t have answers to all your queries? And you’re wondering whether you…
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The 9 Best Customer Engagement Software and Tips
Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
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Knowledge Base Audit Process and Best Practices To Follow
If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
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Customer Service Automation: What It Is, Examples & How To
Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
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AI in Customer Service: The Ultimate Guide for Support Teams (2025)
Imagine a customer asking a question at 2 AM and receiving a helpful answer in seconds, without anyone on your team waking up. Sounds futuristic, doesn’t it? In…
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9 Best Ecommerce WordPress Themes — Conversion-Optimized, 2025 Review
Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
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5 Powerful Lessons From Amazon’s Returns Policy
When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared. This lack of preparation takes the form of clumsy support interactions when…
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5 Best User Documentation Examples (Good & Bad + Tips)
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
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13 Best WordPress Knowledge Base Plugins — Free & Premium Options for 2025
Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
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How to Handle Customer Inquiries: Effective Responses and Best Practices
Handling customer inquiries every day can be overwhelming, especially without the proper mindset and techniques. And it’s a critical part of any business to: mess up an inquiry…
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10 Support Ticket Response Templates for Fast, Consistent Customer Service
Writing the same support email over and over? Well, that’s the reality of working at support, and it’s frustrating. Doing that manually for every ticket waste time and…
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