Practical guides for better customer support
How many support requests did your school miss last month? Probably more than you’d expect. Most schools handle support through email. This includes admission questions, IT trouble reports,…
Continue Reading →The best part about a shared inbox and helpdesk software is that they give you advanced features to automate repetitive tasks. Whether you want to prioritize tickets from…
Continue Reading →Choosing among the top customer service and BPO outsourcing countries has never been harder, and that’s part of the problem. The Philippines, India, Colombia, Poland, Mexico — each…
Continue Reading →You send an urgent email. Nothing comes back. Hours pass, and the deadline creeps closer. Sound familiar? Most urgent emails fail not because the stakes are low, but…
Continue Reading →For most of you the question isn’t which ManyChat alternative or competitor is best. It’s which one is best for what you’re doing. If you’re automating Instagram DMs,…
Continue Reading →If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your…
Continue Reading →Most people don’t have an email problem. They have a system problem. The messages keep coming—and that part won’t change. But how you handle them, how you sort,…
Continue Reading →Social media customer support has changed what customers expect when they need help. Customers now send a message on Instagram, Facebook, X, Reddit, or WhatsApp before they ever…
Continue Reading →A member emails your support inbox with five words: “I can’t access the course.” Another writes, “Why was I charged again?” These are the tickets that decide whether…
Continue Reading →A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
Continue Reading →MediaWiki still powers some of the world’s largest wiki sites (including Wikipedia), many teams don’t need an encyclopedia platform. For example, customer support teams, internal documentation writers, and…
Continue Reading →Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
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