Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs….
Continue Reading →AI in chatbots has become more than just a buzzword in the last few years. Content integration, constant learning, optimizations and newer models (like ChatGPT 5) making AI…
Continue Reading →Running customer support 24/7 can feel impossible without a little help. In 2025 you have many options such as knowledge base, outsourcing, automated tools (for question answer sequences),…
Continue Reading →Whether you want to sell tickets for events, allow your customers to be able to book their appointment directly on your WordPress site, or synchronize your google calendar…
Continue Reading →Juggling a growing startup’s support and development needs is kind of challenging. You want to create the best possible product, and at the same time don’t want to…
Continue Reading →Customer service can be challenging, especially for new teams and businesses. That’s where customer service outsourcing comes in—handing off your support channels to specialized teams who live and…
Continue Reading →Thanks to simple ChatGPT integration, you can turn your knowledge base or self-service portal into an interactive support agent that’s always on duty. And no, this guide is…
Continue Reading →Looking for the best WordPress podcast themes to help you create an online presence for your podcast? In this post, we collected 6 of the best WordPress podcast…
Continue Reading →In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
Continue Reading →Running a startup’s support team can be a nightmare, especially when you have limited resources, and you are growing fast. Emails, support tickets, phone calls, and other inquiries…
Continue Reading →Every unanswered question risks sending a potential customer away. It’s important to consider buyer queries and interactions and handle them with care. A good FAQ section does just…
Continue Reading →Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
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