Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
Continue Reading →If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
Continue Reading →At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
Continue Reading →As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
Continue Reading →There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
Continue Reading →Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
Continue Reading →Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
Continue Reading →What Is FAQ? FAQ stands for Frequently Asked Questions. It is a list of questions and answers related to a specific topic, product, or service that users may…
Continue Reading →Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
Continue Reading →Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
Continue Reading →Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
Continue Reading →Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
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