[New] Heroic KB + WPForms Integration: Create Better Support Forms!

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Written By: author image Chris Hadley

We’re thrilled to announce an exciting new integration between Heroic KB and WPForms, designed to revolutionize your customer support process!

This game-changing feature allows you to create gated support forms that intelligently prompt users to search your knowledge base before submitting a ticket. The result? More efficient support, reduced ticket volume, and happier customers. And it’s available now for all Heroic KB Pro customers!

Introducing the Heroic KB + WPForms Integration

Picture this: A customer encounters an issue and heads to your support page to submit a ticket. But before they do, they’re presented with a smart form powered by Heroic KB and WPForms.

This form encourages them to first search for a solution in your knowledge base. If they find their answer, great! If not, they can proceed with submitting their ticket, now armed with the knowledge that their issue truly requires personalized assistance.

Why the Heroic KB + WPForms Integration?

Empower Your Customers

This integration is crafted to empower your customers. By directing them to search your knowledge base first, you provide tools for self-resolution. This leads to quicker problem-solving and fosters independence and trust.

A survey by Coleman Parkes Research indicates that 91% of customers would use a knowledge base if it were comprehensive and user-friendly. This highlights the critical value of having a well-maintained knowledge base.

Reduce Support Volume and Costs

Every ticket that’s avoided due to a successful knowledge base search is a win for your support team. By deflecting these tickets, your team can focus on more complex, high-value issues that truly require their expertise.

A study by the Harvard Business Review found that the average cost of a live service interaction (phone, email, or webchat) is more than $7 for a B2C company and more than $13 for a B2B company. In contrast, self-service interactions cost pennies. Every ticket deflected through successful knowledge base usage represents significant cost savings.

Seamless Integration

Integrating Heroic KB with your WPForms support forms is a breeze. No complex setup, no hassle. Just a smooth, intuitive process that will have you up and running in no time.

Setting Up Your Gated Support Form

Integrating Heroic KB with your WPForms support forms is a straightforward process. Here’s how it works:

  1. Add our special “KB Suggest” form field to your form:

Use WPForms’ Smart Logic feature on a checkbox field so that it only appears when the KB Suggest field isn’t empty. Then, use the Smart Logic feature again to display the rest of the form only if the checkbox is checked.

2. Here’s what the form will look like:

3. When a user enters a keyword to search, they will be presented with suggested knowledge base articles:

4. If none of the suggested articles are helpful, the user can check the box and continue to open a support ticket:

By following these steps, you can seamlessly integrate Heroic KB with your WPForms support forms, providing users with helpful suggestions and the option to submit a support ticket if needed.

Ready to Enhance Your Support Process?

Integrating Heroic KB with WPForms isn’t just about adopting a new feature. It’s about fundamentally improving how you interact with your customers and handle their support needs. It’s about working smarter, not harder.

Update to the latest versions of Heroic KB today to unlock this powerful integration. Your customers will appreciate the empowerment, and your support team will love the efficiency.

As always, our customer support team is here to assist you every step of the way. We’re committed to ensuring that this integration exceeds your expectations and genuinely enhances your support process.

Thank you for your continued trust in Heroic KB. We’re excited to see how you leverage this integration to take your customer support to new heights!

-Chris Hadley (HeroThemes CEO)

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