Top 12 Customer Service Outsourcing Companies in the USA (2025 Guide)

Juggling a growing startup’s support and development needs is kind of challenging. You want to create the best possible product, and at the same time don’t want to disappoint customers with support.

The result? You end up being overworked and stressed, which affects everything.

With this guide to USA customer service outsourcing companies don’t give up on your dream features, and customer experience.

Find a neighbor from your country or city—in this case, the USA—who can handle your customer service reliably while you focus on development.

So, are you ready?

How I Researched USA-Based Customer Service Outsourcing Companies

• Company history and stability: I looked for a real U.S. footprint with named leaders and active teams, plus compliance signals.
• Client proof and outcomes: I reviewed case studies, named references, and recent results by channel, phone, email, chat, SMS, and by sector.
• Business fit: To provide more fitted options for all types of businesses, I researched company size, models, and pricing.
• Personal experience: Coming from a customer service background, I’m highly qualified to guide you into customer service outsourcing, and help choose the best company.

Top Customer Service Outsourcing Companies (USA Edition)

Each of these outsourcing partners has a proven track record. I’ve included a mix of industry giants and specialized teams, so you can find the right fit.

1. Teleperformance

When it comes to sheer size and reach, Teleperformance is the world’s one of the largest customer experience providers, operating in over 100 countries with 420,000+ agents on staff.

If you call a big brand’s customer service, there’s a good chance Teleperformance is behind the scenes.

They offer omnichannel support in dozens of languages – phone, email, chat, social media, you name it

Key Features:

• Global Scale: Teleperformance can handle massive call volumes and multilingual support.
• 24/7 help desk across continents.
• Omnichannel CX (customer experience): They integrate customer interactions across voice, chat, SMS, social media, etc., ensuring a seamless experience.
• Industry Expertise: With clients in finance, healthcare, tech, retail and more, they likely have experience in your sector.
• Tech and Security: Invest in AI-assisted support and stringent data security.

Pricing

Custom quotes.

Teleperformance tends to work with larger contracts, and pricing will depend on the number of agents, languages, and specialized skills needed.

Onshore US support through Teleperformance will be premium (around $30+ per hour), while offshore options lower the cost.

My Take

You guessed it right. It’s not recommended for new or small businesses, it’s too “heavy-duty”. Teleperformance shines for enterprises that need scale, sophistication, and global operations.

2. Concentrix

Concentrix is another outsourcing giant, helping 2,000 of the world’s best brands.

What sets Concentrix apart is a tech-savvy, innovative vibe. They don’t just run call centers; they also bring in automation, analytics, and AI to continuously improve service.

Key Features:

• Omnichannel Support: Concentrix handles all channels. They’re especially good at integrating chatbots and self-service options.
• AI and Automation: Using AI to assist agents and analyze customer interactions
• Consultative Approach: Concentrix optimizes your support processes, plus offers CX consulting, process improvement, and feedback analysis to improve customer satisfaction.
• Global + Nearshore: Have a strong footprint in the Americas, Europe, Asia, and especially Latin America for Spanish/English support. Great if you need bilingual service for the US market.

Pricing

Custom and mid-to-high range. Concentrix tends to partner with mid-to-large companies. If you’re looking for a strategic partner to improve customer experience (not just a cheap call center), their pricing reflects that value.

My Take

It’s not just outsourcing; it’s like getting a CX upgrade. Concentrix isn’t the cheapest option for outsourcing in the USA. But I’d say go with them if you want a true partner to elevate your support strategy, and if you have the budget.

3. Foundever

Foundever is a major global player in customer service outsourcing. It operates in 45+ countries with around 150,000 staff, making it one of the largest BPO firms.

Foundever is known for flexibility in staffing and a strong presence in sectors like retail, travel, and healthcare.

Key Features:

• Hybrid Human+AI Model: AI for things like automated chat and agent assist, but keeps humans in the loop for complex issues.
• Global Reach: Contact centers across North America, Europe, LATAM, Asia, and Africa, they can provide true 24/7 support in many languages.
• Enterprise-Grade Security: Certifications like ISO 27001, PCI-DSS, HIPAA compliance, etc., which big clients require.
• Sector Expertise: Particularly strong in eCommerce, retail, travel, banking, healthcare, and tech sectors.

Pricing

Custom scalable pricing. Foundever, like other giants, will tailor a solution based on your needs.

Offers flexible staffing. Example, ramp up for holiday season, ramp down after.

Costs will also depend on agent location. If you choose U.S. and European centers the cost will be higher compared to outsourcing costs from offshore locations like the Philippines.

My Take

For large enterprises, Foundever is a safe bet with decades of experience. For smaller businesses I find them overkill.

If you only need a couple of agents, a boutique firm will give you more personalized attention.

4. Alorica

Alorica is a U.S.-based outsourcing stalwart with a global footprint. They have around 100,000+ employees as of 2025.

Alorica made its name in the telecom and tech support space, if you’ve ever called your cable company or wireless carrier, you may have spoken to an Alorica agent.

Key Features:

• Strong U.S. and Nearshore Presence: Alorica has many contact centers across the USA. They also have large operations in Mexico, Guatemala, Jamaica, and other nearshore locales for cost savings with cultural affinity.
• Tech Support Expertise: Excellent for product support and troubleshooting, with experience handling calls for major tech and telecom companies.
• Multi-Channel Support: Such as phone, email, live chat, or SMS.
• Focus on CX Innovation: AI-driven solutions (like their evoAI conversational platform) and offer tools like real-time translation for multilingual support.

Pricing

Flexible, mid-range.

Alorica works with both huge enterprises and leaner setups, and they even launched a plug-and-play contact center solution for startups in 2025.

Alorica offers a per-minute or per-interaction pricing for simpler projects, or a per agent per month for dedicated teams.

My Take

Alorica is a safe choice for high-volume, voice-heavy support, especially if you value having some U.S.-based support in the mix.

5. TELUS International

TELUS International is a global customer service and digital solutions powerhouse. With offerings like customer support outsourcing, content moderation, AI data annotation, and IT services.

They boast support in 50+ languages and have around 70,000 employees.

Key Features:

• Multilingual and Multi-Continent: Need trilingual support in English, Spanish, and French? TELUS has you covered.
• Digital CX Focus: TELUS has its own AI-powered chatbot and automation offerings. They will also help design your self-service, and community support.
• Industry Specialization: Strong in tech (startups to big tech), games, communications, fintech, travel/hospitality, and eCommerce.
• Work-from-Home Expertise: Large at-home agent workforce (especially in the U.S. and Canada).

Pricing

Custom, mid-to-high tier.

If you need multilingual European language support, expect higher rates (those skills cost more). TELUS International often structures deals as per-FTE (full-time equivalent) per month.

For smaller clients, they have been known to offer shared agent models or even hourly billing.

My Take

TELUS shines when you appreciate the value of combining human empathy with digital tech to create great customer experiences.

6. TaskUs

Founded in 2008 in California, TaskUs operates around 60,400 employees across the U.S., Philippines, India, Europe, and Latin America. A go-to outsourcer for high-growth tech companies.

TaskUs handles everything from customer support and technical support to content moderation (including moderate content for Facebook).

If your company has a community or user-generated content, TaskUs can be your safest option.

Key Features:

• Digital and Startup Focus: TaskUs is well-versed in the pace and needs of fast-moving companies.
• 24/7 customer care over chat, email, phone, social media.
• Specialized support like trust and safety teams, fraud detection support for digital platforms.
• Scale teams up or down quickly, which is useful for companies that experience rapid user growth or seasonal swings.
• Employee Training and Culture with heavy emphasis on English fluency and soft skills.

Pricing

Mid-range for offshore, higher for onshore.

Good presence in the U.S. for clients who need domestic support or overnight coverage by U.S. at-home agents, which would cost much more (like $25–$30/hr).

Pricing is often based on a per FTE per month basis. For content moderation or project-based work, they might do per-output pricing (e.g. cost per 1,000 content items reviewed).

My Take

Demand for TaskUs is high, so get in early if you want to onboard them; they sometimes have waitlists for new clients in certain geos. Overall, TaskUs is a fantastic choice if you’re an evolving company that values quality over rock-bottom cost.

7. SupportYourApp

SupportYourApp is a rising star in the outsourcing world, catering especially to SaaS companies, tech startups, and eCommerce businesses.

Founded in Ukraine (with offices now in the US and EU), SupportYourApp takes a very modern, “digital-first” approach to customer service.

What caught my eye is their emphasis on integrating with the client’s workflows and tools (like they’ll work inside your helpdesk software, rather than making you adapt to them).

Key Features:

• Tech-Savvy Support: API documentation, bug tracking, complex troubleshooting and other tasks many generic call centers struggle with.
• AI and App Integrations: Using AI support tools for efficiency.
• 24/7 and Multilingual: Ability to operate 24/7/365 and support customers in 60+ languages.
• Compliance and Security: PCI DSS Level 1, GDPR, DMCA, and ISO 27001 certified.

Pricing

Custom, with startup-friendly options.

SupportYourApp is quite flexible. You can start with a few hours a day of coverage or a small number of tickets and easily scale to dedicated agents.

If you’re a startup on a budget, SupportYourApp is more approachable cost-wise than the large BPO firms, especially in U.S. customer service outsourcing scenarios.

My Take

If you want a support team that feels like an extension of your tech startup’s own team, SupportYourApp should be high on your list.

8. Helpware

Helpware is a U.S. based outsourcing company that has made a name for itself by being highly flexible and client-centric.

Helpware offers a global reach and a blend of onshore/nearshore/offshore solutions. With expertise in technical support, customer service, back-office support, and AI operations (like data labeling).

Key Features:

• Tailor-Made Teams: Build a team with the right skills and culture fit.
• 24/7 Omnichannel
• Rapid Scaling and Adaptability
• Cost-Effective with Quality: Helpware aims to be cost-effective without sacrificing quality with a mix of locations to optimize cost. For example, a core team in the US for management and nearshore agents for volume work, balancing quality and budget.

Pricing

Helpware is open to working with small businesses up to enterprise, and their pricing can accommodate a wide range.

My Take

Helpware offers a great balance of American-style customer service ethos with global delivery. If you want a partner who’s very adaptable and will treat your business like their own, Helpware is a top pick.

9. SupportNinja

SupportNinja focuses on helping fast-growing tech companies and startups scale their support and back-office operations.

Headquartered in Austin, Texas with major operations in the Philippines and other countries.

Don’t let the playful name fool you—SupportNinja is serious about providing high-quality services like customer support, technical support, content moderation, data entry, and lead generation

Key Features:

• Startup-Friendly Approach: Built to plug into a startup’s workflow. Whatever tools you use, they adapt.
• 24/7 customer success and tech support
• Beyond Customer Service: Need someone to moderate your forum or tag images for AI? They do that, and more.
• Scalability and Flexibility: With SupportNinja, you can scale up, scale down, or pivot as needed. This is ideal for companies that might, for example, need to double their support team during a viral growth spurt.

Pricing

SupportNinja tends to operate out of the Philippines and similar lower-cost locations for the actual service delivery (with U.S. management interfacing with you).

So the cost per agent is quite affordable and reasonable for the quality.

My Take

SupportNinja is an excellent choice for growing businesses that want enthusiastic, adaptable support staff who can take on different roles. Support today, maybe upselling or QA tomorrow.

10. PartnerHero

PartnerHero specializes in being a partner (not just a vendor) to companies that are very customer-centric and maybe a bit “non-traditional.”

PartnerHero has hubs in the U.S., allowing for quality English support.

Key Features:

• High-Quality Talent: PartnerHero sets an English proficiency bar at C2 level for agents, this results in some of the best English-speaking talent in their global locations.
• PartnerHero agents aim to sound indistinguishable from your in-house team. For example, if your brand is casual and fun, they’ll mirror that tone.
• Flexible Programs: Whether you need one dedicated agent or a team of 50, you can outsource it.
• Customer service across channels like back-office support, QA testing, content moderation, and design support.

Pricing

Custom, but often flexible for startups.

My Take

If values matter to you and you want your outsourced team to feel as passionate as your own employees, PartnerHero could be your perfect “hero.”

11. LiveOps

LiveOps, a U.S.-based company that provides an on-demand network of independent at-home agents across the United States.

With 20+ years in the business, LiveOps is essentially a virtual call center in the cloud.

You can choose from a pool of thousands of vetted agents, which makes LiveOps extremely flexible for bursty or unpredictable call volumes.

Key Features:

• Virtual Workforce: All agents are home-based in the US.
• Scalability: Need to scale from 10 agents to 100 by tomorrow? With LiveOps, you often can.
• Pay-for-What-You-Use: LiveOps typically charges by talk time minutes rather than by FTE.
• Specialized agent skills

Pricing

Usage-based, variable.

LiveOps usually works on a per-minute billing model for calls handled. For example, say, it costs $0.35 per minute. So if you get 1000 minutes of calls in a week, you pay $350. This model can protect you from paying for downtime.

For things like email or chat, they might charge per interaction or offer an hourly rate.

My Take

For companies with unpredictable support volume or those who want fully U.S.-based customer service outsourcing, LiveOps is a game-changer. It’s like having a huge standby army of agents that you only pay when you need them.

12. Helplama

Rounding out our list is Helplama, a newer entrant tailored for small businesses and startups that need outsourced support without breaking the bank.

Helplama is U.S.-based (with a lot of U.S. agents), and they promote a hybrid approach: offering software tools alongside outsourced agents.

If you’re a small business owner who thought outsourcing was only for big companies, Helplama wants to prove you wrong.

Key Features:

• All-in-One Solutions: Live chat, email, phone support, and social media handling.
• Month-to-Month Flexibility: No long contracts. You can start small, like a few hours a day of support coverage, and scale up as needed.
• U.S. Based Agents (for the most part): Helplama uses largely U.S. or highly fluent agents.
• Outcome focus (Conversion and CSAT)

Pricing

Helplama is affordable and straightforward about costs, making it easy for small businesses to try.

Helplama publicly shows very accessible pricing: plans from $399/month for basic coverage. Which can cover a certain number of tickets or limited hours.

My Take

Helplama fills a crucial niche: it lets you outsource customer service even if you’re a tiny company or a one-person shop who simply can’t answer calls 24/7. You get professional support, happy customers, and you can sleep at night (literally). For “small guys” who want to play big in customer service, Helplama is a hero.

How Much Does It Cost to Outsource Customer Service in the USA?

Outsourcing customer service in the USA can seriously cut expenses.

An in-house support agent in the U.S. might cost about $3,600 a month (salary + benefits).

Meanwhile, an outsourced skilled agent from overseas can cost as little as $400–$700 per month.

So what’s the hourly rate if you outsource? It varies by region:

• Offshore (e.g. Philippines, India): Roughly $7–$15 per hour. These countries offer huge talent pools of English-speaking agents at low rates.
• Nearshore (e.g. Latin America, Eastern Europe): About $10–$25 per hour. You’ll pay a bit more for closer time zones and cultural similarity.
• Onshore U.S. or Canada: Typically $25–$35+ per hour. Yes, outsourcing within the USA costs as much as hiring, but you gain flexibility and avoid HR overhead.

Keep in mind, these rates can depend on the skills required. Basic call answering is cheaper than technical support or bilingual service.

Also, some outsources charge per minute of call time or per ticket instead of per hour/agent.

Final Thoughts

Great customer experience is non-negotiable, whether delivered in-house or by a third party. And most of the listed outsourcing companies in this guide adhere to this principle.

Whether you outsource customer service from the U.S. or from a neighboring country, here are some tips before I close this topic:

• Define your priorities: Is it 24/7 coverage? Cost savings? A specific language or technical skill? Knowing what matters most will help narrow the field.
• Start small if needed: Many of these providers (even the big ones) will let you start with a pilot or a small team.
• Invest in the partnership: The best outcomes happen when you treat your outsourced agents as an extension of your team.
• Mind the metrics: Set clear KPIs (response time, CSAT, etc.) and review them together. Good partners will embrace transparency here.

Good luck, and happy outsourcing!