10 Knowledge Base Examples (Good + Bad Lessons)
In this guide I will share 10 knowledge base examples, to explore what makes them effective and what to avoid. By the end, you should have a clear…
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35 Best Black Friday SaaS Deals for Any Business (2025)
Don’t miss out on the 2025 Black Friday SaaS deals! Now is your chance to save up to 70% on the essential software needed to run any business….
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How To Create a Training Manual – A Comprehensive Guide
When I think of employee handbooks or training manuals, I often think – dust magnet. Sorry to say it, but it has to be said. The traditional concept…
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Ecommerce Customer Service: 10 Best Practices To Go From Good to Great (2025 Guide)
E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. As B2B e-commerce trends evolve, businesses are expected to provide more seamless,…
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Customer Service Philosophy: How To Create With Examples
Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
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Customer Service Desk: Everything You Need To Get Started
Are you considering setting up a customer service desk? You’ve browsed some guidance online, but you don’t have answers to all your queries? And you’re wondering whether you…
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The 9 Best Customer Engagement Software and Tips
Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
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Knowledge Base Audit Process and Best Practices To Follow
If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
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Customer Service Automation: What It Is, Examples & How To
Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
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AI in Customer Service: The Ultimate Guide for Support Teams (2025)
Imagine a customer asking a question at 2 AM and receiving a helpful answer in seconds, without anyone on your team waking up. Sounds futuristic, doesn’t it? In…
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9 Best Ecommerce WordPress Themes — Conversion-Optimized, 2025 Review
Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
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5 Powerful Lessons From Amazon’s Returns Policy
When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared. This lack of preparation takes the form of clumsy support interactions when…
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