Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
Continue Reading →Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
Continue Reading →Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality…
Continue Reading →Not sure how to create a policy and procedure manual, or if your business even needs one in the first place? A policy and procedure manual is a…
Continue Reading →Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
Continue Reading →Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
Continue Reading →Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
Continue Reading →If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
Continue Reading →Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Continue Reading →You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we…
Continue Reading →If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
Continue Reading →As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
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