Are your themes/plugins compatible with RTL languages?
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No, unfortunately none of our products have been developed, tested or are supported for right-to-left languages.
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More From Chris Hadley
Is my web hosting supported?
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If your host can run WordPress, then the answer is probably yes. We advise purchasing a hosting plan suitable for the type of website you are running, you…
Continue Reading →Do you provide custom development?
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We don’t undertake any customization services ourselves. Our themes are designed to offer many features, out of the box. Support and troubleshooting non-standard features or integrations with another…
Continue Reading →Searching additional post types from your Knowledge Base
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You can add the following custom code snippet to your to your (child) theme’s functions.php file. This example shows how to make posts searchable from your knowledge base,…
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[Case Study] How When I Work supports a growing customer base with limited resources
In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who…
Continue Reading →What happens when you cancel your subscription?
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If your product subscription does not auto-renew, or has expired, you can still use the product on your site but you will no longer be able to access…
Continue Reading →What’s your refund policy?
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We want you to be 100% happy with your purchase from HeroThemes.com. If you’re unhappy with your purchase for any reason, we are more than happy to provide…
Continue Reading →Adding a blog to the KnowAll theme
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KnowAll is a knowledge base centric theme and by default hides the posts functionality of WordPress, the front page is set to the knowledge base archive as shown…
Continue Reading →Do your products support video?
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All our products support adding videos into articles. You can add videos in one of two ways: WordPress Video Block The WordPress 5 editor supports video. Simply paste…
Continue Reading →Can I use your themes/plugins on WordPress.com?
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Yes, you will however need a Business plan with WordPress.com which supports third-party plugin. Unfortunately if you do not have a Business plan, you cannon use our themes…
Continue Reading →I haven’t received my receipt or login details?
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Once your payment is approved, a confirmation email is sent shortly after. If you don’t receive an email receipt or login information soon after purchase, please contact us and we’ll…
Continue Reading →Why is there an annual subscription for support & updates?
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Included in the purchase price is up to 12 months of support, updates and product downloads, which renews automatically. The recurring cost of the product is for continued…
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