10 Best Open Source Knowledge Base Software (Mostly Free)
One of the most effective and convenient methods of building a knowledge base is to use open-source software. Why? Because most are free and offer a great flexibility…
Continue Reading →
More From Shankar Chavan
9 Best WooCommerce Support Ticket System (WooCommerce Helpdesk)
Running a WooCommerce support ticket system is essential for any store that regularly handles customer questions, order issues, and support requests. Customer support often forms the backbone of…
Continue Reading →
How to Create an Internal Knowledge Base: Step-by-step Guide
As companies grow and evolve, they often find themselves with a wealth of information and procedures that employees need to know and follow. And things quickly become chaotic…
Continue Reading →
12 Best AI Virtual Assistants for Small Businesses (2026 Guide)
Running a small business means wearing a dozen hats at once—answering customer emails at midnight and coordinating meetings at dawn, for example. Try these AI virtual assistants that…
Continue Reading →
Chatbase Review: Build AI Agent for Customer Support
Chatbase—an AI chatbot builder that promises to turn your existing content into a friendly 24/7 support agent. I’ve tested hundreds of AI chatbots that make big promises but…
Continue Reading →
What is Internal Documentation? And How to Create One
When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
Continue Reading →
How to Create a Shared Inbox in Gmail (Step-by-step Guide)
A shared inbox in Gmail? It’s possible and very easy to set up. In this guide, we’ll show you exactly how to set up your shared inbox with…
Continue Reading →
How to Write a Getting Started Guide: The Beginners Guide!
First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
Continue Reading →
9 Best User Manual Examples to Learn From in 2026
User manuals come in many shapes and sizes. A manual might be a simple PDF guide for a printer or an online knowledge base for complex software. If…
Continue Reading →
7 Best AI Knowledge Base Software (Top Picks for Smarter Support)
Have you ever spent hours digging through a knowledge base or forums just to find a simple answer? Those days are behind now. Most knowledge base software these…
Continue Reading →
How To Create Technical Documentation (Step-By-Step Guide)
What is technical documentation? Technical documentation is a type of written material that contains detailed information on how to use, build, maintain, and troubleshoot a product, service or…
Continue Reading →
14 Proven Strategies to Improve Customer Service in 2026
Customer service is often a chaotic whirlwind—slow responses, inconsistent experiences, and overwhelmed support teams. But it doesn’t have to be that way. Whether you’re a product owner, team…
Continue Reading →