15 Chatbot Features Buyers Should Know About (Complete List)
Not all chatbots are created equal, especially when most chatbots come with unique features set. That might be useful for your business or a complete waste of money….
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More From Shankar Chavan
10 Best Chat Widgets for Websites for 2026 (Mostly Free)
From live chat to a virtual assistant that can greet visitors, answer questions, and even close sales. Chat widgets have become a must-have for modern websites. If you’re…
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7 Best AI Knowledge Base Software (Top Picks for Smarter Support)
Have you ever spent hours digging through a knowledge base or forums just to find a simple answer? Those days are behind now. Most knowledge base software these…
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50+ Best Black Friday SaaS Deals for Any Business (2025)
Don’t miss out on the 2025 Black Friday SaaS deals! Now is your chance to save up to 70% on the essential software needed to run any business….
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10 Best Internal Knowledge Base Software in 2026 (Free and Paid)
Creating a thriving internal knowledge base is a daunting task, but the right software makes it much easier. That file you spent an afternoon digging through emails for—should…
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10 Best Free Knowledge Base Software for 2025 (With Open-Source Options)
Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
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10 Knowledge Base Examples (Good + Bad Lessons)
In this guide I will share 10 knowledge base examples, to explore what makes them effective and what to avoid. By the end, you should have a clear…
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How to Handle Customer Inquiries: Effective Responses and Best Practices
Handling customer inquiries every day can be overwhelming, especially without the proper mindset and techniques. And it’s a critical part of any business to: mess up an inquiry…
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10 Support Ticket Response Templates for Fast, Consistent Customer Service
Writing the same support email over and over? Well, that’s the reality of working at support, and it’s frustrating. Doing that manually for every ticket waste time and…
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10 Best Free Software Documentation Tools for Developers (2025 Guide)
Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
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9 Service Desk Automation Ideas to Streamline IT Support
The service desk handles countless routine issues, including password resets, ticket routing, status updates, reports, and ticket confirmations. Want to automate them? So your team can work on…
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9 Wiki Examples: Public Knowledge Hubs & Internal Company Wikis
Wiki examples serve as blueprints for effective knowledge management. From public platforms like Wikipedia to internal handbooks like GitLab’s, each wiki demonstrates a distinct approach to capturing and…
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