9 Best Restaurant Chatbots for Ordering, Reservations and Support (Plus Examples)

In an age when most companies are switching to AI to optimize their tasks and efficiency, are you still stuck answering customer queries and taking orders over the phone?

If your answer is Yes, then with restaurant chatbots available in 2025 could change your business for the better.

With restaurant chatbots you can now automate your ordering process, quickly answer customer questions, so you can focus on creating delicious food.

Let’s find the perfect chatbot for your restaurant today!

How I researched for the best restaurant chatbots

I used my years of experience as a customer support manager to find the best restaurant chatbots.

I have tested hundreds of software, handled large teams, and optimized service processes. Based on that experience, I can tell what will work best for your restaurant. How you can improve your customer experience without compromising quality.

Below are a few things I personally looked into regarding restaurant chatbots:

• Key features, such as AI integrations, payment processing, and analytics.
• Pricing. Especially if it’s value for your money, or not.
• I compared the online reviews with my own.
• Real-world use cases. What problems were these bots solving in restaurants?

Real-World Examples of Restaurant Chatbots in Action

To give you a better idea of how chatbots are changing the strategy of restaurants, let’s look at a few real-world examples.

1. Domino’s “Dom”: Order Pizza by Chat

Many restaurants now use messaging apps to take orders. For example, Domino’s “Dom” chatbot lets customers reorder favorites, track delivery, or get support in a chat window. No phone call needed.

The “Dom” chatbot streamlines the whole pizza order process. Customers can just message the bot to reorder their usual pie, place a new order or get help.

Dom can suggest deals, take new orders, and provide real-time order tracking, all through a friendly chat interface.

2. Starbucks “My Starbucks Barista”

“My Starbucks Barista” chatbot (accessible via the Starbucks mobile app) lets customers order via voice or text in natural language.

Customers can say “double-shot espresso with soy milk” and the bot gets it done.

• No navigating menus
• Smart recommendations based on weather, time, and your past orders.
• Adds a personal touch

After the rollout, there was a surge in mobile orders and an increase in customer loyalty. After all, who doesn’t like the convenience of ordering food with a single message?

3. Taco Bell’s “TacoBot” on Slack

Taco Bell’s TacoBot for Slack lets employees order tacos right from their workplace chat.

Imagine you’re working late and craving a burrito, you just message TacoBot in Slack, and it walks you through the menu and order completion without picking up your phone.

By bringing ordering into a channel people were already using for work, Taco Bell tapped into a new market: busy professionals.

Best Restaurant Chatbots for 2025

1. Chatfuel: Simple Social Media Chatbot for Restaurants

Chatfuel is known for Facebook Messenger bots. If your restaurant relies heavily on Facebook or Instagram for marketing, Chatfuel is a natural choice.

It’s designed to let you build a Messenger or Instagram chatbot without coding, using a visual interface.

Chatfuel is an excellent choice for small restaurants looking to automate their Facebook page responses

Key Features

• Beginner-friendly drag-and-drop flow builder
• Quick reply buttons and image galleries (great for showing menu items)
• Accept payments through integration plugins
• Automate order taking and FAQs on social media
• Directly integrate with Facebook Messenger and Instagram
• Broadcasting to send out promos or updates (e.g. a happy hour deal)
• Supports basic AI rules: it can scan user messages for keywords and respond accordingly.

Pricing

Chatfuel has a free trial period.

The paid plans start around $15/month (and go up based on your audience size and features needed). It’s relatively affordable for what it does.

My Take

Chatfuel’s strength is definitely Facebook/IG integration; if those are key channels for your restaurant, Chatfuel wraps right into them seamlessly.

On the flip side, it’s rule-based (not an AI brain like ChatGPT), so it can’t truly understand free-form questions beyond what you manually script. Still, for many restaurants, that’s perfectly fine.

2. Robofy: Restaurant-Specific Chatbot Solution

Robofy is a platform tailor-made for the restaurant and hospitality industry. It positions itself as offering a suite of automation tools for restaurants, with their chatbot being a central piece.

The appeal of something industry-specific is that a lot of the features and terminology are already aligned with restaurant needs. You’re not repurposing a generic tool; it’s built from the ground up for online ordering, menu management, etc.

Key Features

• Chatbot designed to handle online ordering, table reservations, FAQs, and promotions through conversational AI.
• Restaurant-specific templates and flows. For things like “order a meal” or “make a booking”.
• Menu management: Robofy includes tools to keep your menu up to date in the chatbot.
• Integrations with POS and CRM systems
• Loyalty program integration: it can let users check their points or even redeem rewards via chat.
• Multi-lingual support
• Analytics
• Ability to accept payments (if integrated with a payment gateway)

Pricing

Robofy’s monthly plan starts at $12 and allows for 2,000 chat messages per month.

Robofy also offers a free plan for testing their chatbot.

My Take

Robofy is like having a ready-made AI staff for your restaurant. It boosts online orders with simple, personalized chats.

3. ManyChat: Multi-Channel Chatbot with Marketing Superpowers

ManyChat started as a Messenger chatbot platform but has evolved into an automation tool for Messenger, Instagram, and WhatsApp all in one.

I will particularly recommend it for restaurants that do a lot of promotions, loyalty programs, or influencer campaigns on social media.

For me ManyChat is not just a chatbot builder, but also a marketing funnel builder – with chat as the medium.

Key Features

• Visual flow builder similar to Chatfuel, letting you craft conversation paths and responses with ease.
• Robust automation capabilities: you can set up sequences (e.g. after someone orders, automatically follow up in a day asking for feedback), drip campaigns, and audience segmentation.
• Integrates directly with Facebook Messenger, Instagram DM, and WhatsApp
• Supports payments via Stripe integration
• eCommerce integrations: it can connect to Shopify or other systems
• Supports handoff to live chat

Pricing

ManyChat has a free plan that is generous for getting started with up to 1,000 contacts and basic features. This is great if you want a restaurant chatbot free to try out on Facebook or Instagram initially.

Paid plans scale based on number of subscribers and start around $15/month for the “Pro” plan, which unlocks the multi-channel features and advanced growth tools.

My Take

ManyChat is particularly strong for restaurants that want to mix marketing with their chatbot. If building your customer list and sending promos is as important to you as automating orders, ManyChat is a top pick.

4. Zoho SalesIQ: Live Chat and Bot with CRM Integration

Zoho SalesIQ is an excellent choice for a website-based restaurant chatbot, especially if you’re into analytics and integration.

It combines live chat, chatbot builder, and deep integration with the Zoho CRM suite (and even other tools via APIs).

For a restaurant, you can not only chat with visitors on your site, but also track who’s visiting, what pages they viewed, and potentially tie their chat or orders into a customer database.

Key Features

• A Codeless bot builder with templates, including some pre-built flows for restaurants.
• Bot can handle online orders, answering questions about menu items (including showing pictures or descriptions), and table reservations or cancellations.
• Event-based triggers: for example, the chatbot can automatically pop up if someone spends more than 30 seconds on your “Catering Services” page.
• Real-time visitor tracking
• Integrate chat across your website, mobile app, and even Facebook page.
• Integrates with Zoho CRM
• Bot can handoff to a human agent in a group if needed

Pricing

Zoho SalesIQ has a forever free plan (one chat agent, limited chats). Perfect to start for a small restaurant website.

Paid plans are per operator (agent) per month, roughly $10/agent for basic, $17/agent for professional, etc.

My Take

SalesIQ focuses on turning visitors into customers by using live chat and bots in real time. For a restaurant, that could mean turning someone browsing the menu into a confirmed reservation or an order.

5. Botsify: Omnichannel Bot with WhatsApp and More

Botsify is a versatile AI chatbot platform that plays well on many channels: your website, Facebook Messenger, WhatsApp, SMS, and even Telegram.

It’s like a one-stop-shop for deploying your restaurant bot wherever your customers prefer to chat.

Key Features

• Slick drag-and-drop chatbot editor similar to others
• Pre-built templates for different industries, including restaurants.
• Supports multi-platform deployment
• Live chat integration, meaning staff can jump into the conversation if needed.
• Can handle orders
• Answer FAQs about the menu or location, provide directions through map links if a user asks
• Collect feedback after a meal

Pricing

Botsify plans start around $19/month, which includes 1 AI Agent and 1,000 Credits (1 credit = 1 message).

My Take

Botsify works well for restaurants that want a single chatbot to handle web, Messenger, and WhatsApp, but it is very pricey unless you really use the multi-channel features.

6. TARS: Conversational Forms for Ordering and Reservations

TARS is a bit unique on this list. It’s known as a chatbot platform that specializes in creating conversational forms. Essentially, replacing web forms with an interactive chat interface.

This kind of concept is really popular and proven for things like lead generation and surveys. Which makes this one a natural fit for restaurant use cases for taking orders or reservation bookings on your website.

Instead of filling a static form for a reservation, a chatbot asks “How many in your party?”, “Great, for tonight at 7pm?”, “Got it, under what name?”—that’s TARS’ wheelhouse.

Key Features

• 1000+ templates for various scenarios, and indeed they have ready-made templates for food ordering bots, table reservation bots, etc.
• Supports rich cards (images, buttons) which help in showing menu items and options.
• TARS bots can be deployed on your website or as a standalone page
• Integrates with messaging apps too
• Analytical features to measure conversion rates
• Integration options (webhooks, Zapier) to send the collected data to your email, Google Sheets, or other systems

Pricing

TARS offers a free basic plan that supports up to 50 conversations per month. Which is good enough to test it before purchasing.

Pro pricing is based on the number of monthly conversations. The basic plan starts at $499 per month and allows for 500 conversations. Making it one of the more expensive chatbot options in this list.

My Take

TARS is best for capturing restaurant orders/reservations in a conversational way, doing that job arguably better than anyone. If increasing direct orders or bookings is a priority and you’re okay with a higher-end solution, TARS is a strong contender.

7. Landbot: No-Code Chatbot with WhatsApp Focus

Landbot is a no-code chatbot builder known for its extremely user-friendly interface and the ability to deploy bots on web, WhatsApp, or Facebook Messenger.

It’s somewhat similar to TARS in that it often replaces forms with conversations, but Landbot has really doubled down on WhatsApp automation recently.

For restaurants, Landbot can be a great way to engage customers on WhatsApp or to add an interactive FAQ/order bot on your site.

Key Features

• Create rich conversational experiences with a Landbot builder.
• Support for GIFs, images of food, buttons for quick replies, and even interactive elements like carousels.
• Collect user data (contact info, etc.)
• WhatsApp integration with a product called Landbot WhatsApp that connects your bot to the official WhatsApp Business API.
• Easily take orders or answer questions
• Ability to embed a chatbot on your site or even create a chat-based landing page
• Integrate with Google Sheets (to log orders), email (to send order confirmations)

Pricing

Landbot has a Free Forever plan, but it’s quite limited (100 chats per month).

The paid plans start around $40/month for the “Starter” (with limited WhatsApp usage) and go up based on number of chats and WhatsApp messages.

For a small restaurant, if you mainly want a web chatbot, the cost is moderate. If you want the WhatsApp bot, anticipate a bit more expense (the value of automating WhatsApp might justify it if you have lots of volume there).

My Take

Landbot is a solid and creative tool for building a chatbot that matches your brand’s personality. You can make it as formal or quirky as you want. With their recent push into AI agents, Landbot is also starting to allow more natural language understanding, which could improve things like answering freestyle questions about allergens or portions.

8. ChatBot (by LiveChat): Pre-Built Templates and Easy Integration

ChatBot (by LiveChat) is a dedicated chatbot builder that’s known for a slick interface and pre-built templates for different industries, including restaurants.

If you want something that’s battle-tested and comes with best practices, ChatBot is a strong candidate.

Key Features

• Visual workflow builder and a template library. Including template for reservation booking system and visual menu cards.
• Multi-channel deployment (web chat widget, Facebook Messenger)
• Analytics and training: it logs all interactions, so you can see what people ask and improve the bot over time by adding more answers or tweaking flows.
• AI element: it can do keyword recognition and a bit of natural language understanding to match user questions to the right responses.
• Integrates with external services via webhooks

Pricing

This platform is on the pricier side, with the Starter plan starting at around $52 per month.

For a single restaurant location, the Starter might suffice if volume is moderate. And if you consider that it could handle tasks that otherwise a staff might do (taking bookings, answering queries), it might pay for itself, especially for a busy restaurant.

My Take

ChatBot by LiveChat is polished and reliable. It has strong web and Messenger templates that handle reservations, menus, and orders well. However, the cost and learning curve make it better suited for restaurants that want advanced features and are willing to pay for quality.

9. Botpress: Open-Source AI Chatbot for Tech-Savvy Teams

Botpress is the power tool for those who like to tinker. It’s an open-source chatbot development platform that you can host yourself or use their cloud, and it’s geared towards developers or technical users who want full control.

If you have the resources (or a developer friend) to create a custom chatbot, Botpress lets you build one tailored exactly to your business logic, and potentially integrate deeply with your systems.

Key Features

• LLM-powered AI capabilities and modular design. It enables creation of very intelligent agents that can use large language models (like GPT) for understanding, but with guardrails.
• Built-in voice support
• POS (point-of-sale) system integration. For example, hooking into Square or Toast to directly send orders to the kitchen.
• It allows for custom conversational flows, and you can use any natural language processing (NLP) provider. You can also use rule-based flows alongside AI.
• Very flexible: you can set certain intents like “make reservation” to be handled by rules (to ensure it follows your format exactly), while letting casual chit-chat be handled by an AI model so the bot feels more natural.
• A visual flow builder, so it’s not all code. But to fully utilize it, some coding helps.
• Due to being open-source, you can host it on your own server, which means data from customers stay in-house.
• Live agent handoff for unanswerable queries
• Knowledge base indexing for facts-based answers

Pricing

The community edition of Botpress is free. That’s huge if you have the means to host it and manage it.

Botpress has a cloud service with a free pay-as-you-go plan. Paid plans start at $89 per month and include additional features, such as live chat support.

For a single restaurant, the free self-hosted or the free cloud with limited usage should be good enough to start.

My Take

Botpress is a powerful chatbot platform designed for developers. It’s ideal for restaurants that require extensive custom integrations, but it’s overkill for most small businesses without technical support.

Final Thoughts

Now that we’ve reviewed the best chatbots for restaurants, you can see that there’s an option for everyone. The options range from free plug-and-play bots to sophisticated, AI-driven systems.

The right choice depends on your restaurant’s size, your clientele’s preferred communication channels, and how much integration or customization you need.

Some parting tips:

• Start with your use case. Do you mainly want to answer FAQs and free up the phone line? Or do you want to actively take orders and reservations via chat?
• Consider your audience. If most of your orders come via WhatsApp today, lean into a chatbot that excels on WhatsApp
• Don’t neglect the human touch. Even the best AI can’t replace a caring human for complex or sensitive issues.
• Train and update the bot
• Promote the bot.
• Measure success

Go ahead and try one of these 9 best restaurant chatbots! Each one can spice up your customer service and operations in its own way.