Deciding between an open-source wiki and a paid (SaaS/enterprise) wiki depends on your team’s needs and resources. Open-source wiki platforms like MediaWiki, Heroic Knowledge Base give you full…
Continue Reading →Choosing the best eCommerce plugin for WordPress can feel overwhelming. WooCommerce, Easy Digital Downloads (EDD), and SureCart are three top contenders, each with its own strengths. Whether you’re…
Continue Reading →Creating an author website is easier than ever with the right WordPress theme. Whether you’re a novelist, blogger, poet, or non-fiction author, a theme tailored to writers can…
Continue Reading →One of the most effective and convenient methods of building a knowledge base is to use open-source software. Why? Because most are free and offer a great flexibility…
Continue Reading →Running a WooCommerce store means dealing with customer questions, order issues, and support requests every day. Customer support is often the backbone of a successful business. Having a…
Continue Reading →You can’t cut the cost of customer service in the dropshipping business. In dropshipping, you might not handle inventory or shipping, but you do have to deal with…
Continue Reading →Today, 25,000+ users across 4,000+ companies rely on Missive for their daily operations, from small businesses and startups to customer support and marketing teams. In this review of…
Continue Reading →In this guide, I will share the 10 best practices for improving your help desk support. These practices aren’t limited to software upgrades, they’re about efficiently using help…
Continue Reading →Customer service is often a chaotic whirlwind—slow responses, inconsistent experiences, and overwhelmed support teams. But it doesn’t have to be that way. Whether you’re a product owner, team…
Continue Reading →Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
Continue Reading →CMS for documentation? An absolutely fantastic choice! People already avoid creating or spending time managing documentation, so why choose complicated options that makes it even worse? (I’m looking…
Continue Reading →The right documentation tools can turn complex tasks into streamlined processes. They can help you create a documentation portal in minutes, write content, and provide helpful insights from…
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