Net Promoter Score: What It Is, Best Tools and Tips
You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
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How To Create a Multilingual Knowledge Base With WordPress
A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
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Knowledge Sharing: What It Is & Why It’s Important for Businesses?
People no longer want to wait on hold over the phone or wait hours expecting a reply to their support ticket to find solutions to their problems. They…
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Knowledge Base SEO: A Beginner’s Guide With Examples
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
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Knowledge Base Management: Best Practices & Strategies
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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Knowledge Base Information Architecture: What It Is & Actionable Tips
Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
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Knowledge Base Analytics: A Practical Guide
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
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How To Embed PDFs in WordPress: Step by Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
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How To Ask for Feedback From Customers — The Right Way
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
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Fast Customer Service: Why It Matters + 5 Strategies To Boost It
Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
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5 Best Customer Service Books To Learn From (Must Read)
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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What Is FAQ? With Examples & Everything You Need To Know
What Is FAQ? FAQ stands for Frequently Asked Questions. It is a list of questions and answers related to a specific topic, product, or service that users may…
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