The 9 Best Free WordPress Helpdesk Plugins (2026 Review)

Customer support is the backbone of any business. Given that WordPress powers 43% of all websites, you might want to consider a helpdesk solution that works directly within your WordPress site.

In this guide, we will look at some of the best free WordPress helpdesk plugins that could make you reconsider using costly SaaS solutions to manage your customer support operations.

Yes. You heard right. Most of the helpdesk plugins and solutions listed in this article are free!

Let’s take a look at what these plugins have to offer!

Best Free Help Desk Plugins for WordPress

Note: While most of the plugins below offer free versions or plans, I’ll also mention premium upgrades where relevant.

1. Heroic Inbox + Heroic Knowledge Base – All-in-One Support Suite

A very powerful combo for customer support that isn’t free but is very affordable and delivers exceptional value.

Heroic Inbox is a premium help desk plugin that centralizes all your support emails and tickets into WordPress.

While Heroic Knowledge Base on the other hand, complements Heroic Inbox by letting you build a self-service help center on your site.

And these plugins already power 34,000+ WordPress users. Brands such as Pagely, Airbnb and NC State University trust these plugins to operate their help desks.

Key features of Heroic Inbox and Heroic KB helpdesk combo:

• Manage multiple shared inboxes such as support@ and sales@ from one clean dashboard.
• Unlimited conversations, users, and knowledge articles.
• Setup wizard to get started within minutes.
• Assign conversations to the right teammate.
• Canned replies and templates
• Rich customer context in the sidebar, including profile details and past ticket history.
• Collision detection, team notes, draft sharing, @mentions.
• Powerful access controls and role management.
• Best-in-class workflow automation with thousands of possibilities.
• AI-powered assistant to answer customer questions.
• Free premium FAQ builder, knowledge base theme and glossary plugin included.
• WooCommerce, EDD and other important integrations with helpdesk.

Pricing

While you can purchase these plugins separately, you get the best value with the “Heroic Bundle.” The basic bundle plan costs $103.60 per year.

And there is a 14 days money back guarantee as well, so give it a try!

Why use Heroic Inbox and Heroic KB?

If you’re serious about support, this duo is worth the investment. Heroic Inbox has no per-agent limits and no cap on tickets—unlike many SaaS helpdesks. And the time saved with features like workflow automation, self-service, autoresponders, ticket auto-tagging, and WooCommerce integration easily pays off.

2. SupportCandy – Unlimited Tickets & Agents

SupportCandy is a free WordPress support ticket plugin that doesn’t skimp on features.

It’s a fork of an older plugin (WP Support Plus) and has matured into one of the most popular helpdesk plugins, with over 10,000+ active installs.

Key features of SupportCandy:

• Customers can submit support tickets through a built-in form.
• Manage every ticket inside the WordPress dashboard.
• There are no limits on the number of tickets, agents, or customers in the free version.
• Email notifications, unlimited custom ticket fields (you can gather extra info on the ticket form), and guest ticket support.
• Private note feature that allows agents to add internal notes to tickets.
• User-friendly interface: agents get a dashboard to view all tickets at a glance, filter by status, assign tickets to themselves or others.
• Supports file attachments
• Rich text editing in replies
• AJAX-based user interface
• Custom ticket statuses and tags to organize requests
• No bloat or slowdown with high volume of tickets
• GDPR compliant, with options to purge or anonymize data, and ability to add a terms & conditions checkbox on the ticket form.
• Features can be extended with premium addons

Pricing

You can download SupportCandy for free from the WordPress plugin directory.

SupportCandy also offers premium add-ons for additional functionality (SLA tracking, canned responses, WooCommerce integration, and email piping), which are affordable if you need them.

But many small businesses won’t need to upgrade right away because the free version already covers the basics extremely well.

Why use SupportCandy?

It’s one of the few truly free helpdesk plugins that doesn’t lock core features behind a paywall. You get unlimited agents and tickets from the get-go, which is awesome for a growing company on a tight budget.

3. Awesome Support – Feature-Rich and Extensible

Awesome Support is an awesome free helpdesk plugin that can compete with some paid solutions.

This plugin has over 7,000 active installs, you’ll be amazed by how much functionality it offers for free.

Key features of Awesome Support:

• Support unlimited tickets, users, agents, products, and departments on the free plan.
• UI that blends with the WP dashboard (low learning curve).
• Support multiple products or services without extra setup.
• Route tickets by department like Sales or Tech Support.
• Front-end form to collect tickets.
• Customizable email notifications for ticket updates.
• Built-in file upload support with controls on file size and type.
• Import tickets from third-party systems like Zendesk, Help Scout, or Ticksy.
• Agent Collaboration: multiple agents can work on one ticket.
• Setup wizard to assist you when you first install it.
• Custom fields support: you can add extra fields to the ticket submission form easily.
• Over 25 premium add-ons covering things like SLA enforcement, advanced reports, satisfaction surveys, WooCommerce integration, canned responses, and even a Facebook Messenger chatbot integration.

Pricing

With Awesome Support you start free and upgrade selectively as your support needs grow. The pricing for extensions is reasonable, or you can buy a bundle.

Why use Awesome Support?

Awesome Support is arguably the most full-featured free helpdesk plugin out there. It’s ideal if you anticipate needing more advanced features over time. For most, the free plugin plus maybe one or two add-ons will be plenty.

One thing to note: With all extensions, the UI can get a bit complex (because it does so much), but you only enable what you need.

4. WSDesk (ELEX) – Self-Hosted with AI Integration

WSDesk is a helpdesk plugin by ELEX (a well-known WooCommerce extensions developer). It’s a bit of a hidden gem.

The free version allows unlimited agents and tickets, and it’s notable for being AJAX-based and self-contained – all data stays on your WordPress, and it doesn’t use external APIs for ticket handling.

For companies concerned about data privacy, that’s a plus.

Key features of WSDesk:

• WSDesk’s free version supports unlimited agents and tickets.
• Handle core helpdesk needs such as email notifications, file attachments, and custom ticket fields.
• Email piping (through a built-in IMAP fetcher)
• Strong emphasis on data security and backup.
• Ticket list with filters to sort by status, department, or priority.
• Assign tickets to departments, set priority levels, and update ticket statuses to keep work organized.
• Customize the ticket form by adding or removing fields without extra coding.
• Export tickets to XML and create manual backups.
• Pull WooCommerce order details into the ticket view.
• AI-powered reply suggestions in the premium version.
• Advanced automation rules and canned responses in the premium version.
• Stable performance with asynchronous loading

Pricing

WSDesk is a premium plugin, but they also offer a free version on WordPress.

Why use WSDesk?

If you want something simple, secure, and scalable, WSDesk is a solid choice. The free version is good for a small team needing a basic ticket system that you host yourself. As your needs grow, you can upgrade to the full version for $99 per year, which unlocks powerful features like auto-tagging and satisfaction surveys.

5. JS Help Desk – Comprehensive Freemium Helpdesk

JS Help Desk is a powerful helpdesk plugin that offers a lot, even in its free edition.

It’s an open-source project by JoomSky and has recently added AI features to its arsenal.

It helps you track, prioritize and provide assistance in response to customer support tickets. Similar to SupportCandy, it can be extended with premium addons.

Key features of JS Help Desk:

• Full ticket system with a front-end submission form for customers.
• Registered users and guests can submit tickets.
• Ticket dashboard for customers to track requests.
• Clean ticket list and a simple editor for writing replies.
• AI-powered reply suggestions in the free version.
• Support unlimited tickets, agents, departments, and customers out of the box.
• Ticket priorities such as Low, Medium, and High with clear color labels.
• Custom ticket statuses to match each support workflow.
• Internal notes and email notifications
• Built-in spam protection (with CAPTCHA or reCAPTCHA)
• GDPR-ready with data anonymization options
• RTL compatible for multilingual helpdesk
• Extend the core plugin with 35+ premium add-ons for advanced needs.
• Email piping to turn incoming emails into tickets.
• WooCommerce integration
• Enforce SLAs and track support time with dedicated add-ons.
• Built-in Knowledge Base module and chat (Live Support) integration.

Pricing

The free version of the JS Help Desk is available on WordPress. You can upgrade to the premium version to access additional add-ons.

Why use JS Help Desk?

JS Help Desk is reliable and scalable. It may not have the prettiest UI out-of-the-box compared to Heroic Inbox, but it’s functional and you can customize the theme/colors to match your site.

I appreciate that the free version is already quite feature-packed, and I like that it uses AI to suggest replies. This can save your team time on common queries.

It’s definitely one of the best free WordPress helpdesk ticketing plugins for those who might need advanced capabilities in the future.

6. WordPress Advanced Ticket System (WATS) – Oldie but Goodie

WordPress Advanced Ticket System, commonly known as WATS, is one of the oldest helpdesk plugins for WordPress.

It has been around for over a decade and has a classic approach.

While newer plugins have fancier user interfaces (UIs), WATS focuses on being a simple, streamlined ticket system within WordPress.

Key features of WATS:

• Add a custom post type for support tickets inside WordPress.
• Front-end form for users to submit tickets.
• Each ticket can be assigned to an “expert” (agent) and given a status.
• Very small performance footprint and it won’t slow your site down.
• Support unlimited tickets and agents
• Email notifications, and the ability for users to comment on tickets.
• Allow tickets to be private or public, which can mimic a Q&A forum if needed.

Pricing

WATS offers a free core version with some features reserved for a Pro upgrade.

Why use WATS?

WATS deserves recognition for being one of the pioneers in WP helpdesks and still being updated regularly in 2026. If newer plugins feel overwhelming or you have a very specific integration in mind, give WATS a look.

7. NexlifyDesk – Next-Gen Free Helpdesk

NexlifyDesk is a relatively new entrant in the WordPress helpdesk arena, and it’s making waves by offering a lot of advanced functionality completely free.

Launched in late 2025, NexlifyDesk is an open-source, full-featured support ticket system that’s rapidly evolving.

I’d describe it as an ambitious project aiming to bring enterprise-level helpdesk features to WordPress without the usual price tag.

Key features of NexlifyDesk:

• Support multi-channel ticket creation from web forms and incoming email.
• Store tickets as a custom post type in WordPress
• Multiple email channels over IMAP or POP
• WooCommerce order history next to each ticket
• Duplicate ticket detection with semantic matching
• Conversations can be merged or cross-referenced when a new request matches an existing ticket.
• Polished frontend portal where customers log in, submit tickets, and read replies in real time with AJAX updates.
• Granular roles and permissions
• Real-time metrics such as response times and ticket resolutions
• Cover essential helpdesk needs like internal notes, private and public tickets, bulk actions, rich text replies, and file attachments.
• Plan for future add-ons and a potential pro tier

Pricing

NexlifyDesk is currently available for free from the WordPress plugins directory.

Why use NexlifyDesk?

Since NexlifyDesk is free, there’s no harm in installing it on a staging site and checking it out. It could very well outshine some paid plugins if it continues to improve. At the very least, it raises the bar for what we can expect in a free WordPress helpdesk solution, which is great news for all of us.

8. HelpDesk for WooCommerce (WPFactory) – Integrated Store Support

Unlike general helpdesk plugins, HelpDesk for WooCommerce (by WPFactory) is laser-focused on WooCommerce integration.

It seamlessly integrates a support system into the WooCommerce customer experience, making it ideal for eCommerce businesses.

Key features of HelpDesk for WooCommerce:

• Add a Support Tickets section inside the My Account page (WooCommerce front-end portal).
• Customers can create new tickets, view ticket history, and reply from the same account dashboard.
• Customers can open a ticket directly from the Orders page.
• Display linked order information next to each ticket
• Store tickets as a custom post type
• Send email notifications to customers when agents reply.
• Supports file attachments, basic ticket statuses, and manual agent assignment.

Pricing

HelpDesk for WooCommerce plugin is free and available for download from the WordPress website.

There is a Pro version which adds goodies like auto-assigning tickets to specific agents, more attachment options, and some automation rules.

Why use HelpDesk for WooCommerce plugin?

WPFactory’s HelpDesk for WooCommerce is a slick solution to give your customers confidence that help is just a click away. It keeps support inquiries organized and tied to the relevant order, which means faster resolutions. For WooCommerce site owners, it’s definitely one of the best free support ticket plugins to consider.

9. tawk.to Live Chat + Ticketing – 100% Free Live Chat & Helpdesk

Tawk.to deserves a spot on this list because it offers a free live chat and ticketing solution that integrates with WordPress via a plugin.

tawk.to is actually a SaaS service, but unusual among SaaS — it’s entirely free for unlimited agents and chats.

They make money by offering a paid option to remove branding or agent outsourcing, but the core platform is free forever.

How it works: Add the Tawk.to plugin to your WordPress site and connect your account. This adds a chat widget to your site. Visitors can then chat with you in real time. If no agents are online, the widget turns into a contact form that allows visitors to “leave a message.” This message then becomes a ticket in the Tawk.to dashboard.

Key features of Tawk.to:

• Unified inbox for website chats and support tickets inside the tawk.to dashboard or app.
• Connect extra channels such as Facebook messages
• Live chat widget can be added to any WordPress page, including WooCommerce product and checkout pages.
• Agent can see logged-in user details
• Free plan allows unlimited agents, chats, and tickets without usage caps.
• Proactive chat triggers
• Canned responses
• Support file transfers in chat for screenshots, invoices, and other helpful attachments.
• Track visitors in real time
• Built in knowledge base module for publishing simple help articles.
• Offline messages and support emails are automatically converted into tickets.
• Handle ticket replies in an email style interface

Pricing

Tawk.to is free. There is a paid option, but all it does is remove their branding and helps you outsource agents.

Why use Tawk.to?

It’s arguably the best free live chat for WordPress, and it conveniently doubles as a free ticket system for offline queries. If real-time support is important to you, then using tawk.to covers that need, and you don’t have to maintain a separate ticket plugin for the odd after-hours question.

Final Thoughts

Whether you opt for a native WordPress plugin or integrate a third-party service, there’s no shortage of excellent free helpdesk solutions for your WordPress website.

All the options we’ve explored can help you provide better, faster support without spending a fortune or anything at all.

Explore more such guides from the list below.