FAQ Design for Website: 10 Examples With Actionable Tips
Even though the FAQs often get ignored with time, they are a crucial part of providing great customer care. And they help not just customers, but also your…
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Customer Service Philosophy: How To Create With Examples
Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
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7 Key Knowledge Base Benefits for Support, Marketing, Sales, and More
If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
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My Top 5 WordPress Search & Filter Plugins for 2025 (Free & Paid Options)
Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
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4 Best Chatbot Tools for Customer Support and Service
Looking for a customer service chatbot tool to offer support to your visitors/customers? Here at HeroThemes, we’re all about finding ways to take the burden of customer support…
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5 Best Knowledge Base Examples To Inspire Your Help Center
You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we…
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How To Create Knowledge Base Content Strategy (In 4 Steps)
If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
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13 Best WordPress Knowledge Base Plugins — Free & Premium Options for 2025
Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
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How To Create a WordPress Document Library, Step-By-Step Guide
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
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The 3 Types of Customer Service & How To Implement Each
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
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Tribal Knowledge: What It Is & How To Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
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How To Measure the Effectiveness of Your Self-Help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
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