A user manual is a content that helps your customers (or employees) use your product or service effectively. By providing clear instructions and ensuring safe use. Beyond helping…
Continue Reading →WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
Continue Reading →You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
Continue Reading →Ready to learn everything you’d ever want to know about your WordPress favicon? If you’re not familiar, your site’s favicon is that little icon that appears on your…
Continue Reading →If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
Continue Reading →If you want developers and end-users to get as much value as possible from your software, you need to create high-quality software documentation. But what is software documentation…
Continue Reading →Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
Continue Reading →You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
Continue Reading →A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
Continue Reading →People no longer want to wait on hold over the phone or wait hours expecting a reply to their support ticket to find solutions to their problems. They…
Continue Reading →You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
Continue Reading →Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
Continue Reading →
