Writing a knowledge base is hard enough already. So I apologize for what I’m about to do in this post. I’m going to tell you that it’s not just about the ideas in your knowledge base, it’s also about how you present them.
Continue Reading →Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
Continue Reading →I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
Continue Reading →Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in…
Continue Reading →Looking for the best FAQ plugin for your WordPress site? We may primarily create knowledge base themes and plugins, but that doesn’t mean we don’t enjoy a well-constructed FAQ! In this post, I’ll give you a quick tour of three popular free FAQ plugins…
Continue Reading →Are you on the hunt for the ultimate FAQ pages to ignite your creativity for your next design? Desk.com, states: 72% of people think that self-service is a…
Continue Reading →There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to posts get discussed a lot. I think I know…
Continue Reading →E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. As B2B e-commerce trends evolve, businesses are expected to provide more seamless,…
Continue Reading →You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you…
Continue Reading →In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
Continue Reading →Considering using bbPress to create a forum at your WordPress site? What better way to help make your decision than taking a look at how bbPress works in…
Continue Reading →Are you planning on building a private online community? Or making a Facebook-like social networking platform of your own? Then we’ll help you find the right design for…
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