6 Best WordPress Help Desk Plugins For Customer Support (Updated for 2025)
Looking for a help desk plugin that integrates with native WordPress eCommerce plugins, is affordable, fast and reliable?
You have come to the right place!
Most help desk software uses a SaaS based approach, leading to unreasonable subscription costs. As of 2025 WordPress based help desk solutions have come a long way and are just as reliable as any other SaaS alternative.
In this guide, we have carefully selected some of the best help desk plugins for customer support. Let’s get started!
In This Article
Why Use WordPress Help Desk Plugins for Customer Support?
As your business grows, it can become challenging to keep track of all the customer tickets that are sent to your email address. However, using a help desk software solve this problem by allowing you to manage customer support requests in one central location.
This not only makes it easier to keep track of and respond to queries, but it also increases efficiency, saves time, builds customer loyalty, and improves user experience.
Help desk plugins offer a range of benefits, including the ability to provide quick and efficient customer support to clients. They also allow you to automate many customer support tasks, saving you valuable time. Additionally, these plugins come with built-in analytics and reports that can help you improve your customer support strategies. Plus, as your business grows, you can easily scale up your customer support efforts with the help of these plugins.
What to Consider in a Help Desk Plugin?
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When looking for a help desk plugin, the following factors should be on the top of your list.
- Easy Ticket Management: A good help desk plugin will allow quick access to information required for resolving a customer ticket, including contact form messages and purchase history.
- Efficient Workflows: Consider if the help desk plugin provides you time-saving features and automation to help speed up ticket resolutions. A good ticketing system will speed up the process by which users submit tickets, upload any file attachments, give a clear overview of the ticket history, and so on.
Explore: How To Build a DIY Ticketing System - Collaboration Tools: Depending on the size of your support desk, multiple team members with varying user roles may need to collaborate on a given support ticket. Your help desk plugin should facilitate prompt internal communication to get issues resolved as quickly as possible.
- Performance Tracking: Another hallmark of a great help desk plugin is the ability to track and report on customer service performance. This helps ensure that you’re meeting your support targets.
- Compatibility and integrations: If your help desk plugin doesn’t play well with your WordPress theme, or any existing tools or widgets you have in place (such as WooCommerce, Slack, and more), it can lead to a loss in productivity. You should be able to configure your help desk solution to work with everything you’re currently using with minimal headaches.
- Cost: Last but not least, is a cost. There are many free WordPress help desk plugins out there, but if you are serious about getting helpdesk functionality or streamlining your customer support, you need to choose a premium plugin.
Now, let’s go over the best WordPress help desk plugins and see how they match up to these criteria.
Best WordPress Help Desk Plugins of 2025
Here’s a quick comparison table of the best WordPress help desk plugins:
| Plugin Name | Key Features | Free Option | Pricing (Starting) |
|---|---|---|---|
| Heroic Inbox | Shared inboxes, email tagging, saved replies, team notes, WooCommerce integration | ❌ | $199/year |
| WSDesk | Email piping, automation, canned responses, WooCommerce/EDD support, XML backup | ✅ | $99/year |
| TotalDesk | Ticketing, FAQs, live chat, reports, email notifications | ❌ | $79/one-time, 6-month support |
| SupportCandy | Unlimited tickets/agents, canned replies, frontend ticket submission, guest tickets | ✅ | $79/year |
| JS Help Desk | Ticket priority, file uploads, ticket filtering, department-based access | ✅ | $49/year |
| WooCommerce Support Ticket System | Integrates into Woo product pages, ticket submission in orders, email notifications | ❌ | $39/one-time, 6-month support |
Below is a rundown of the well-known WordPress help desk plugins in the market. We’ll go over the main features for each plugin, a short tour of the interface, and any pros and cons you should be aware of.
1. Heroic Inbox – Best WordPress Help desk Plugin
Heroic Inbox is a robust, feature-rich, premium WordPress help desk plugin that manages all your business emails, including customer service emails, in powerful shared inboxes.
The biggest draw of this plugin is that you can add your sales, customer service, support, partnerships, and other inboxes all in one place. You can link any Gmail, Outlook or IMAP mailboxes in a few clicks. It then fetches and lets you respond to all business emails from your WordPress site.
Premium plans starting at $199/year that allow you to manage 2 mailboxes. No limits on users and number of conversions/tickets.
Notable features:
- Multiple inboxes all in one place – manage all business emails from the same interface
- Automated email tagging and rules
- Unlimited conversations and users
- Saved replies and templates for responses to common questions
- Auto-responders for incoming messages
- Draft replies for approval or review before sending
- Assign messages to team members
- Read receipts to see when customers read sent messages
- Team notes to aid collaboration and communication within your team
- Collision detection to stop scheduled messages from being sent when an incoming message is detected
- View previous message history on a per-customer basis.
- See user data in the sidebar next to the conversation, drawing data from past interactions and integrations
- Performance tracking and user-friendly reports
- Integrations with common WordPress tools like WooCommerce, EasyDigitalDownloads, GiveWP, and more.
A Tour of the Interface: When you’re done activating the plugin and connecting it to your Gmail or GSuite accounts, you’ll get access to a user-friendly and intuitive ticket management interface.
From there, you can click on a ticket to view the issue, make modifications, or respond to the customer.
Heroic Inbox pros and cons
| Pros | Cons |
| – Manage as many inboxes, emails, and users as you want Automated email tagging, rules, and replies – Powerful collaboration tools – unlimited users, team notes, saved replies, templates, drafts, and more – Deeper connections with your audience with interaction histories, read receipts, performance tracking, and more. | – Slightly costlier than other help desk plugins but justified by the wide range of powerful features |
2. WSDesk
WSDesk is a premium help desk plugin. With the help of this plugin, you can get customer questions, concerns, and feedback in the form of support tickets, and there is no limit to the number of tickets and agents you can manage.
The single site subscription starts at $99/year.
Notable features:
- Supervisor profiles
- Email piping, filtering, blocking, triggers, and automation
- Auto-tagging and auto-assigning tickets
- Custom ticket views based on tags and other filters
- Canned responses for quick replies
- Agents’ satisfaction rating and customer feedback
- Set automated actions based on specific triggers
- Performance reports
- XML backups and restore
- Shortcode support
- WooCommerce and Easy Digital Downloads integration
- Customizable support form and fields
A Tour of the Interface: Once you get WSDesk up and running, your support agents will be able to manage tickets from an interface, as shown below.
From here, agents can create tickets, change ticket status, merge tickets, access custom ticket views, and more.
Customers can raise a support ticket in two ways. They can either send an email to your support email address or fill a form on the customer support page.
WSDesk pros and cons:
| Pros | Cons |
| – 30-day money-back guarantee – Unlimited tickets and agents -AJAX-based, user-friendly interface can reflect changes without reloading the page – Extensive feature-set and customization options | – Not the cheapest option |
3. TotalDesk
TotalDesk is not just a premium support ticket plugin but an all-in-one help desk solution. This means that apart from resolving support queries, you can also create articles to answer frequently asked questions and use live chat support to interact with customers.
You can purchase this plugin with a one time payment of $79.
The interface of TotalDesk is quite outdated compared to other help desk plugins in this list. weLaunch WordPress HelpDesk is an amazing helpdesk solution considering the price and functionality you get with it.
Notable features:
- Desktop, email, and Slack notifications about ticket changes
- Support performance reporting
- WooCommerce integration
- Turn emails into support tickets
- Chats are saved as part of the tickets
- Save and use the same replies for frequently asked queries
- Export tickets as an excel sheet
- Customizable ticket submission form
A Tour of the Interface: Upon activating and configuring the TotalDesk, your customers will be able to raise and view their tickets from the front end of your website.
Once a ticket has been received, it can be assigned to an agent. The agent can then respond to and modify the status of the ticket from an interface that looks similar to the classic WordPress page or post editor.
TotalDesk pros and cons
| Pros | Cons |
| – All-in-one solution with ticketing, knowledge base, and live chat. – Low price – Uses native WordPress functions for most features, which makes it easy to use and customize without additional tutorials | – Tries to capture all the helpdesk functions but doesn’t go deep into any. – The interface isn’t as quick to navigate as some AJAX-based plugins on our list. Lacks any automation apart from canned responses. |
4. SupportCandy
SupportCandy is a free help desk WordPress plugin. It has the basic features required to resolve and manage customer tickets, and it supports unlimited tickets and agents. The plugin comes in 4 versions: Free, Starter, Econom, and Standard, with each version offering additional features.
Premium plans start at $79/year and there is also a lifetime plan.
Notable features:
- Unlimited tickets and agents
- 12+ fields to customize ticket form
- Guests can create tickets (without account creation)
- Ticket filtering by custom fields
- Email notifications
- Agent roles and agent-only fields
- AJAX-based user interface
- Canned replies
- Features can be extended with premium addons
The standard version gives you complete access to all the premium addons and features, including:
- Email piping
- Service level agreements
- Advanced reporting
- Assigning agent rules
- 3rd-party integrations (WooCommerce, Easy Digital Downloads, etc.)
- Grouping of agents and users
A Tour of the Interface: Here’s how the ticket management interface looks like when you start using SupportCandy. The color-coded status, SLA, and priority values make it easy to identify tickets that need to be prioritized and the actions to be taken on them.
Agents can create and manage tickets from the front end, similar to the customers. However, they can be given access to see certain additional information that customers should not see.
SupportCandy pros and cons
| Pros | Cons |
| – Free version available with basic features from WordPress.org – Unlimited tickets and agents. – Quick and easy to use AJAX-based interface – Premium addons available to extend features in the free plugin | – Navigating the pricing and features in each version can be complicated. – The Starter and Economy versions seem unnecessary, as the most significant features are in the Standard version only. |
5. JS Help Desk
JS Help Desk is another free and user-friendly solution when considering WordPress helpdesk plugins. It helps you track, prioritize and provide assistance in response to customer support tickets. Similar to SupportCandy, it can be extended with premium addons.
It’s an open-source plugin built with developers in mind. So they can customize the plugin code and also add custom features.
The core plugin is free, while add-on packages starts at $49/year for a single site.
Notable features:
- Front-end ticket creation
- Visitors/guests can also raise support tickets
- Filters to customize viewing of tickets
- Assign department to tickets
- Email notifications for new tickets
- Custom fields for ticket form customization.
- Unlimited departments
The Pro version gives you complete access to all the premium addons and features including:
- Agents and permissions management
- Merge and export tickets
- Notifications and Auto-responder on new ticket creation
- Canned responses to common questions
- Custom fields for ticket creation.
- Unlimited agents and departments
- Knowledge base and FAQ integration.
- Support performance reporting
A Tour of the Interface: JS Help Desk provides users with a front-end dashboard to view and submit support tickets. They can raise support requests with or without logging in.
With this support plugin, agents can create, edit, delete and view the status of tickets from a very modern interface. They can also search or filter tickets based on specific criteria.
However, it’s not AJAX-based as in some of the other solutions on our list. So it takes some time to add and update support tickets.
JS Help Desk pros and cons
| Pros | Cons |
| – Free version available with basic features – Open source code – Addons available to extend features – Unlimited agents and departments | – Navigating the pricing and features in each version can be complicated. – Agent interface is a bit slower than AJAX-based plugins |
6. WooCommerce Support Ticket System
The WooCommerce Support Ticket System is a WordPress help desk plugin that integrates with your WooCommerce installation to manage order support requests.
It enables customers to raise two types of tickets. If their query is related to a specific order, a customer can raise an order ticket. For general support, he or she can raise a user ticket.\
The regular license will cost you $39, for a single site use.
Notable features:
- Email notifications for new tickets and changes in tickets
- Message threads
- Add multiple agents to collaborate on tickets
- Large files can be attached to messages
- Backend ticket management
A Tour of the Interface: Customers get a dedicated area in the front end to submit and see the status of their tickets. The interface is fast and modern. Ticket conversations are shown via message threads, and each message can also have attachments.
The ticket management interface in the backend shows all the main information like status, subject, date, etc. The color codes associated with ticket status make it easy to navigate through resolve tickets.
From here, you can edit and reply to tickets with an interface that uses native WordPress functions.
WooCommerce Support Ticket System pros and cons
| Pros | Cons |
| – Low price – Attractive interface – You can attach large files without additional server configuration | – Best suited for those running an e-commerce store based on WooCommerce – Limited feature set |
What is the Best Help Desk Plugin for WordPress?
A WordPress help desk plugin makes it easier to create, track and respond to support tickets, allowing you to help customers in a more intimate manner. As a result, you delight customers, improve their experience, and increase conversions while saving time and labor.
We strongly recommend Heroic Inbox as the best WordPress help desk plugin. It can take your customer service to the next level. And if you’re looking to implement a knowledge base solution, check out Heroic KB.
