The search for good guides and tutorials has grown significantly (over 25%1) after the recent COVID-19 pandemic. Most companies and employees have embraced remote work, which has reduced…
Continue Reading →There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
Continue Reading →Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
Continue Reading →A comprehensive and user-friendly documentation is the best gift you can give your customers. Here are 12 stellar documentation examples to get inspired.
Continue Reading →When I think of employee handbooks or training manuals, I often think – dust magnet. Sorry to say it, but it has to be said. The traditional concept…
Continue Reading →Perhaps more so now than ever in this age of computerized automation and low touch retail environments – expectations laid upon the personal touch are the highest they’ve…
Continue Reading →The site title and tagline are two key things within your WordPress website. Basically, the site title will be considered as your website name whereas the tagline is…
Continue Reading →For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
Continue Reading →Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
Continue Reading →We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
Continue Reading →User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
Continue Reading →We’re excited to introduce the Heroic KB CSV Importer—a game-changer for businesses needing a fast, efficient way to import data into Heroic KB. Whether you’re dealing with large…
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