Top 14 Customer Service Outsourcing Companies in Canada (2025)

Canada has emerged as a top destination for customer service outsourcing—and for good reason.

The country offers a blend of English and French bilingual talent, a cultural affinity with North America, and modern call center infrastructure.

In this guide, we’ll look at 14 of the best customer service outsourcing companies in Canada. With options ranging from large, global call center firms to specialized boutique providers, you’ll have plenty to choose from in 2025.

Why Outsource Customer Service to Canada?

When it comes to outsourcing, Canada has tons of options—from huge multinationals to specialized local firms.

Based on my experience and industry observations, here are some compelling advantages that make Canada a prime destination for customer service outsourcing:

• Highly Skilled, Polite Workforce
• Bilingual (English and French) Capability
• Cultural Affinity with US/UK Markets.
• Proximity and Time Zone Coverage: If you’re a U.S. company, outsourcing to Canada keeps your support in near time-zones.
• Business-Friendly and High-Quality Standards: Canada consistently ranks high for its business environment stability. Outsourcers here often operate under stringent quality and data security standards.
• Shared Values and Customer Experience Focus: Canadian outsourcing firms invest a lot in training, agent engagement, and new technologies (like AI) to keep improving.

Outsourcing to Canada gives you a team that feels like an extension of your own: same language proficiency, same cultural wavelength, and top-notch professionalism.

How I Researched the Best Customer Service Outsourcing Companies in Canada

Canada has many outsourcing companies, but how do I pick these 14 providers?

As someone who’s built customer support teams and scoured the market for outsourcing partners, I approached this list with a mix of personal experience and deep research.

Here’s the play-by-play of my methodology:

• Industry Reputation and Reviews: If a company consistently racked up praise for responsiveness or had big-name clients, it caught my eye.
• Service Offerings: The term “customer service outsourcing” covers a lot from handling basic phone inquiries to managing live chat, email support, social media messaging, technical support, even outbound calls and sales.
  This list includes companies that offer multiple services, companies that focus on a single solution, and companies that have achieved breakthroughs in automation, costs, and customer experience through AI.
• Language Capabilities
• Company Size and Flexibility: This includes a mix of large, mid-sized, and boutique firms.
• Industry Expertise: A few outsourcers on this list focus on B2B tech and SaaS support, others understand finance or healthcare compliance, and some even handle government services.
• Experience and Track Record

Throughout the research, I maintained a customer-first perspective.

Would I trust this company with my own customers?

It’s not just about flashy websites or sales pitches; I looked for evidence of reliability, security, and cultural fit.

Top 14 Customer Service Outsourcing Companies in Canada

Here they are, the stars of Canadian customer care outsourcing.

1. 24-7 Intouch (IntouchCX)

24-7 Intouch, recently rebranded as IntouchCX is one of Canada’s most celebrated outsourcing providers, headquartered in Winnipeg, Manitoba.

It’s been around since the early 2000s and has grown into a global player with operations across North America, Central America, and beyond.

What immediately sets IntouchCX apart is their commitment to an “omnichannel” customer experience.

Key Services:

• 24/7 call center support, email handling, live chat management, social media customer service, and back-office processing.
• Use of advanced tech like IVR (interactive voice response) and automated call distribution to ensure no customer waits too long.
• If you have seasonal spikes (like Black Friday rushes), their systems queue and route contacts efficiently so you don’t miss a beat.
• Use of AI chatbots to handle basic inquiries
• IntouchCX works with businesses in a variety of industries, including tech startups, retail and e-commerce brands, fintech companies, and travel and hospitality companies.
• Ability to start with a small dedicated team and ramp up to hundreds of agents as your business grows.

My Verdict

If you’re looking for a one-stop shop outsourcer who can mirror your support across every channel and time zone, IntouchCX is a top contender.

2. Millennium1 Solutions (M1S)

Millennium1 Solutions (or M1S) is a Canada-born BPO with over 40 years of experience in the customer service industry. Known for their cutting-edge contact center and back-office services.

M1S might not be as flashy as some global names, but many Canadian banks, insurers, and government programs have trusted M1S for years to handle their customers.

Key Services:

• Multilingual contact center support, covering inbound and outbound customer service, tech support, and even sales.
• Support in English, French, Spanish, Cantonese, and Mandarin.
• Financial services (they do a lot of credit card customer service, fraud prevention hotlines, etc.)
• Government services (like handling info lines for public programs)
• Telecom customer support, and retail/eCommerce.
• Robust back-office processing teams
• Notable specialty: loyalty program management and credit card activation and support.

My Verdict

Choose Millennium1 if you want a seasoned Canadian outsourcing partner that can offer a boutique feel but at a fairly large scale (they have thousands of employees).

3. SureCall Contact Centers

SureCall is a leading mid-sized Canadian contact center company, proudly based in Calgary, Alberta.

It’s known for delivering highly personalized customer support solutions. A close-knit, agile team that can tailor their services to a client’s specific needs, almost like a boutique agency, but with robust capabilities.

Key Services:

• 24/7 inbound call center services, which include customer service, order taking, help desk support, and technical troubleshooting for various industries.
• Omnichannel support to manage emails, live chat, and even social media inquiries.
• Rebate processing. If your company runs rebate promotions (common in manufacturing or retail, like those “mail-in rebate” deals), SureCall can handle the processing and customer queries around them.
• Various BPO (Business Process Outsourcing) services like data entry and appointment setting.
• Use of cloud-based contact center technology and AI-driven quality monitoring.

My Verdict

SureCall is a great outsourcing company for Canadians that need reliable 24/7 coverage and want a partner who will adapt to their business rather than a one-size-fits-all approach.

4. Martal Group

Martal Group is slightly different from many others on this list, it’s primarily a B2B lead generation and sales enablement outsourcing company based in Oakville, Ontario. So, while Martal can handle customer service, their sweet spot is actually helping businesses grow through sales outreach.

Why include them here?

Many companies conflate customer support and sales support under “customer service outsourcing,” and Martal is one of Canada’s premier firms in that adjacent space.

Key Services:

• Services revolve around lead generation, appointment setting, and sales support.
• Outsourced SDR (Sales Development Representative) team for B2B companies.
• Combination of human sales talent with AI and data
• Sales consulting and enablement – essentially helping craft the pitch and strategy.
• Martal covers industries from tech and SaaS to manufacturing and real estate, adapting their approach for each.

My Verdict

If your definition of “customer service outsourcing” extends to acquiring new customers or re-engaging old ones, Martal is a top pick. They stand out for their expertise in generating B2B leads—which is a tough game.

5. Purple Sales Solutions

Purple Sales Solutions is a Canadian firm that straddles the line between customer support and sales outreach, with a creative twist.

Based in Toronto, Ontario, Purple Sales (often just called “Purple”) specializes in helping B2B tech and service companies grow revenue through what they term “out-of-the-box thinking” in sales and customer engagement.

They are a smaller, dynamic team known for coming up with clever strategies.

Key Services:

• Purple Sales offers a mix of lead generation, appointment setting, and pipeline development services, similar to Martal.
• Focused on the technology and SaaS sector, finance, and manufacturing industries as primary domains.
• Their approach is consultative: they don’t just hand you a list of leads; they can work through the entire sales cycle’s early stages, from identifying target markets to engaging prospects via calls/emails to nurturing leads over time.
• Combination of human insight, AI tools, and business data to understand industry nuances and craft tailored pitches.

My Verdict

If you’re a business that needs growth and customer acquisition as much as (or more than) traditional customer service, Purple could be a valuable partner. They’re best suited for companies looking to expand their B2B customer base or break into new verticals.

6. Concentrix

Concentrix is a global heavyweight in the BPO (Business Process Outsourcing) world, and they have a major presence in Canada.

While Concentrix is headquartered in California, USA, they inherited a large Canadian footprint through acquisitions (remember the old Minacs or Convergys call centers? They’re now part of Concentrix).

With over 2,000 clients worldwide and operations in 70+ countries, Concentrix is about as “enterprise-grade” as it gets.

Key Services:

• Customer support via voice, email, chat, and more,
• Tech support, sales
• Retention programs
• Back-office processing
• Content moderation
• Consulting on customer experience strategy
• Customizing solutions for each sector. For example, Concentrix has specialized frameworks for automotive support, healthcare patient support, or fintech troubleshooting.
• Strong tech and analytics capabilities
• Use of automation and AI to augment their services

My Verdict

If you are a mid-to-large business or scaling startup that needs a proven customer service outsourcing partner, Concentrix should be on your shortlist.

Concentrix excel in handling complexity, whether it’s supporting a new product launch with thousands of pre-orders or providing consistent service in multiple languages across Canada.

7. Teleperformance Canada

Teleperformance is another global titan, often mentioned in the same breath as Concentrix, and yes, they are active in Canada.

In Canada, Teleperformance has offices in cities like Toronto (Ontario), Calgary (Alberta), and Halifax (Nova Scotia).

Teleperformance (or TP) is known for its stringent security and operational standards. Which makes sense since they handle customer data for big banks, healthcare companies, and government programs.

Key Services:

• Usual customer care via phone, chat, and email
• Specialized offerings like collections services (for clients who need to handle overdue payments tactfully)
• Offer Recruitment Process Outsourcing (RPO): A company can outsource its hiring interviews or candidate screening to TP.
• Claims management (useful for insurance companies)
• Healthcare support services
• Integration of AI-driven tools with the “human touch.”
• Global reach with local touch

My Verdict

Teleperformance is a great choice for customer service if you want a large, experienced partner with cutting-edge tech. They’re often first adopters of new customer experience innovations, yet they’ve maintained a philosophy of “High Tech + High Touch.”

8. Prime CS (Prime Contact Solutions)

Prime CS is a Canada-based contact center provider that focuses on bridging gaps between businesses and their customers.

Prime CS company operates on a premise of prioritizing quality interactions over sheer quantity, which is music to any customer-centric leader’s ears.

Key Services:

• A range of inbound and outbound call management services. Including handling customer inquiries, tech support calls, and general customer care.
• Back-office services like data entry, order processing, and after-call follow-ups.
• Staff training services
• Customer data reporting and insights

My Verdict

Prime CS provides exceptional support with a personal touch. With their bilingual team, hands-on training, and quick access to leadership, they are a smart choice for companies that value thoughtful and flexible service. They are a great fit for complex products and premium brands.

9. 3C Contact Services

3C Contact Services is a Canadian call center company (with an office in Concord, just north of Toronto) that offers tailored inbound customer service solutions.

3C prides itself on being a partner that doesn’t just answer calls, but actually helps clients increase sales and loyalty through each contact.

Key Services:

• The core offering is inbound customer service and care. This includes customer inquiries, order processing calls, billing questions, you name it.
• Helping clients upsell or cross-sell products during service interactions.
• Customer retention campaigns
• Outreach or specialized sales/support projects
• Support for financial publishing and health publishing sectors

My Verdict

3C is the ideal hands-on support partner for businesses. Their team analyzes customer behavior, provides actionable feedback, and helps optimize sales opportunities while maintaining warm and flexible service. A smart fit for smaller brands that value insight and reliable agents.

10. Fusion BPO Services (Fusion CX)

Fusion CX, is a global BPO firm with strong roots in Canada.

Fusion’s slogan is about bringing brands closer to their customers through innovative tech and human connection.

Over the years, Fusion has grown by acquiring smaller contact centers around the world, which means they bring a mix of best practices from different markets.

Key Services:

• Contact center and outsourcing services
• The customer experience services like inbound customer service, outbound telemarketing, technical support, live chat management, email support, to even social media moderation for some clients.
• Omnichannel support capability
• Fusion CX also provides other services like data entry, content moderation (for online communities or apps), and back-office processing.
• Special teams for industries like healthcare and eCommerce.
• Global delivery model with 24/7 coverage.

My Verdict

Fusion is a great fit for companies that want scalable, cost-effective outsourcing in Canada without sacrificing quality. They often can offer a blend of onshore (Canada) and offshore agent options, which can be budget-friendly.

11. CommAlert Group

CommAlert is a 25-year-old Canadian communication services company.

What sets CommAlert apart is its specialization: they’re experts in emergency and urgent communication services.

In fact, CommAlert is proudly an Indigenous-owned company and has built a reputation for reliability in critical communication scenarios.

Key Services:

• 24/7 emergency call center services, acting as a first point of contact during crises.
• Specialize in lone worker monitoring. Ensuring employees who work in remote or hazardous conditions can check in and stay safe, with CommAlert ready to send help if a check-in is missed.
• Handling emergency alerts and crisis communications
• Business call answering for routine calls

My Verdict

CommAlert is the partner you call when the stakes are high. Their calm and capable 24/7 support team handles emergencies with care and precision. Trusted by remote communities and crisis-prone industries alike, CommAlert brings heart, technology, and sound judgment to every call.

12. VOXDATA Solutions

VOXDATA is a veteran in the North American contact center industry. They’ve been providing contact center solutions for over 25 years, which positions them as one of the long-standing players in Canada’s customer service outsourcing scene.

VOXDATA has witnessed the evolution from phone-only support to today’s omnichannel landscape and has adapted accordingly.

Key Services:

• Key services include inbound customer support, technical support, and sales support.
• Management of customer inquiries and issues across industries.
• Ability to handle outbound telemarketing and customer acquisition campaigns.
• VOXDATA has services in digital transformations – helping companies move their customer service into more digital channels or integrate new tech.
• Dedicated teams to specific clients
• Proven experience with financial institutions, telecom companies, utilities, and retail enterprises.

My Verdict

For any company that wants a proven, stable outsourcing partner with bilingual capabilities in Canada, VOXDATA is a top candidate.

13. SE Telecom

SE Telecom is an IT and communications solutions provider that also offers cloud-based contact center services.

SE Telecom’s primary business is providing telephony and communication infrastructure to businesses (like phone systems, unified communications, etc.), but pertinent to our topic, they deliver Cloud Contact Center solutions and related support services.

They can get a company’s call center up and running in the cloud, complete with features like IVR, call routing, call recording, and real-time analytics.

Key Services:

• Wide range of communication services
• Use of technologies like XIMA and Hansen for call reporting and analytics.
• Premise-based contact center solutions for companies that prefer on-site systems.
• voIP business phone systems and IT support

Now, do they directly act as an outsourcing call center? Not typically, SE Telecom is more the platform provider and managed service provider.

However, they often layer on managed services where they may monitor your contact center operations.

My Verdict

Consider SE Telecom if you want to outsource your call center technology stack and possibly get some managed support to run it.

14. AnswerPlus

AnswerPlus is a Canadian-owned and operated call answering service with a long history. They’ve been providing 24/7 services for over 60 years!

AnswerPlus is well-known for its live answering services that span after-hours call answering, virtual receptionist duties, and customer service hotlines.

Key Services:

• 24/7 live call answering.
• Virtual receptionist for companies. E.g., answering all your calls with your company name, handling basic inquiries, and either routing the call to someone on-call or taking a detailed message.
• Call filtering and forwarding and custom call handling
• Urgent dispatch services
• Bilingual service

My Verdict

AnswerPlus is a reliable, friendly live operator to handle your calls around the clock with a personalized touch. They excel at being the “face of your company” after hours or whenever you need call support, and they do it with that renowned Canadian warmth.

Final Thoughts

The 14 companies that I’ve showcased here for customer service outsourcing in Canada are among the best in the business at what they do.

Each brings something a little different:

• Be it sheer scale
• Specialized industry knowledge
• Technological prowess,
• A personalized touch.

The right choice will be based on your needs:

• Do you need 24/7 coverage?
• Multilingual support?
• Sales lead generation alongside customer service?
• A team that can handle sensitive emergencies?

There’s likely a match on this list for you. But each one is trusted and proven at customer service outsourcing in Canada, so try them without any worries.