Top 10 Call Center and BPO Outsourcing Companies in Europe (2025 Guide)

Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs.

Outsourcing customer service can be a smart move here to keep customers happy and costs under control. Especially when Europe’s outsourcing scene is booming, with multiple options for startups, small businesses to large enterprises.

In this guide I will share 10 of Europe’s top call center and BPO (Business Process Outsourcing) companies that can change your business strategy.

How I Researched Europe’s Best BPO and Call Center Companies

• Company credibility: I looked for established players with a European presence, legit leadership, and compliance with EU regulations (like GDPR).
• Client results: Dug into case studies, client lists, and industry awards.
• Fit for different businesses: The list spans giants that handle Fortune 500 accounts and niche teams great for startups.
• My professional take: With years leading support teams, I’ve seen what good (and bad) outsourcing looks like. I’ve added personal insights on which providers shine for certain needs, and who might be overkill for smaller operations.

Now, let’s meet the top customer service outsourcing companies in Europe.

Top Call Center, BPO Outsourcing Companies in Europe

1. Teleperformance (TP)

Teleperformance is the dominant force in Europe’s call center industry when it comes to sheer size and reach.

This French-founded firm is the world’s largest customer experience (CX) provider, operating in over 100 countries with 500,000+ team members handling support in 300+ languages and dialects.

To give you more idea, Teleperformance serves major brands like Nestlé, Samsung, and EasyJet.

Key Features and Services:

• Massive Global Scale: Teleperformance can instantly deploy large, multilingual support teams for operations across Europe, Americas, Asia, and Africa.
• Omnichannel CX: Support over phone, email, live chat, social media, and even video.
• Industry-Specific Expertise: With clients in finance, healthcare, retail, tech, travel, and more, they likely have experience with your industry.
• Tech-Enabled Support: AI-assisted tools and analytics.
• Prioritize data security and compliance (ISO 27001, GDPR, etc.).

Pricing

Custom quotes. Teleperformance typically works on large contracts tailored to each client.

Pricing heavily depends on factors like agent location, language skills, and hours of coverage needed.

For example, If you require onshore agents in high-wage European countries, expect premium rates (often €25–€35+ per hour for fully loaded costs).

My Take

Teleperformance is overkill for many small businesses. For companies that need 50+ agents and multilingual 24/7 cover, Teleperformance is highly recommended.

2. Concentrix

Concentrix is another global CX outsourcing powerhouse, and it has rapidly expanded in Europe. Most notably by acquiring Paris-based Webhelp in 2023.

This merger gave Concentrix an extra 1,000+ European clients and deep multilingual capabilities in markets like France, Germany, and Spain.

Key Features:

• Omnichannel and Digital Focus: Concentrix handles voice, email, chat, social, you name it.
• AI chatbots and self-service portals alongside live agents. For example, you can expect a chatbot to handle FAQs on your website, cutting down human workload.
• Analytics and optimization: Concentrix analyzes things like call drivers, NPS scores, and resolution times, then suggests improvements.
• CX consulting and process improvement
• Global + Nearshore Mix: Ability to support customers in English, German, Italian, Turkish, or any other languages.
• Strong footprint across Europe and Latin America, useful for bilingual support.
• Vertical Expertise: Dedicated teams for industries like eCommerce, finance, gaming, healthcare, telecom and so on.

Pricing

Custom, mid- to high-range.

Pricing will be tailored and typically on the higher side for European onshore operations. They often do per-agent (FTE) pricing for dedicated teams.

For simpler needs, they might consider transactional pricing (per call or per minute).

My Take

High-tech, high-touch. I view Concentrix as not just outsourcing, but a chance to modernize your support operation. They’re great if you want to leverage AI, automation, and analytics and you have the budget to invest in customer experience.

3. Foundever (formerly Sitel Group)

Foundever is a major global company with a long history in customer service outsourcing. With a presence across Europe, from the UK and France to Germany, Spain, the Nordics and Eastern Europe.

Foundever is known for its flexible staffing and broad industry reach. These industries include retail, eCommerce, travel, healthcare, and banking.

Key Features:

• Hybrid Human + AI Model: Automating customer service tasks where it makes sense (like AI chatbots and “agent assist” tools that help their human agents with real-time prompts).
• Truly Global Delivery: Contact centers and work-at-home teams across North America, Europe, LATAM, Asia, and Africa
• Enterprise-Grade Security: Think ISO 27001, PCI-DSS for payment data, HIPAA for health data, and GDPR compliance by design.
• Seasonal Flex and Scalability: You can scale up and down headcount quickly. For example, an eCommerce client can double the number of agents during the winter holiday rush, then scale back.

Pricing

Custom and scalable. Foundever will craft pricing based on your specific needs. They often do per-FTE pricing for dedicated teams, and those rates will vary if agents are in Western Europe (higher cost) vs. nearshore/offshore locations.

Overall, expect Foundever’s pricing in the mid-to-high range, similar to other top-tier BPOs.

My Take

A safe pair of hands for big ops. Foundever is a dependable choice for complex requirements and can meet strict SLAs. However, for small companies, I find them a bit too much. If you only need 5 agents, you won’t get the same attention as a client who needs 50.

4. Capita

Capita is a UK-based outsourcing company with a broad portfolio of services.

Unlike pure-play call center companies, Capita handles everything from customer support to back-office processing and IT services.

They are a major outsourcer for the UK government and public sector, as well as financial services and utilities.

If your business or institution needs an outsourcing partner that truly understands the UK/EU regulatory environment and can handle sensitive data, Capita should be on your shortlist.

Key Features:

• Public Sector Expertise: Capita is experienced in dealing with sensitive information, identity verification, and accessibility requirements. They are accustomed to handling inquiries related to taxes, healthcare, social services, etc., with a high degree of privacy and compliance.
• Financial and Healthcare Focus: Specialized units for financial services (e.g., insurance claims handling, bank customer support) and healthcare (like patient appointment call centers).
• Omnichannel contact centers offering phone, email, chat, and even WhatsApp support.
• Back-Office and integrated services

Pricing

Capita usually engages in formal contracts (often multi-year, especially with government clients). It’s often value for money for organizations that cannot afford to have errors or compliance issues in their customer service.

My Take

Capita may not have the fastest-to-deploy solution for a tiny startup, but if you’re, say, a utility company or a bank needing a stable partner to handle millions of customer contacts, Capita is battle-tested.

5. Transcom

Transcom is a Swedish-founded BPO provider known for its multilingual European operations.

With about 29,000 customer experience specialists at 50+ contact centers worldwide, Transcom isn’t as huge as Teleperformance or Concentrix, but it’s a significant player especially in Northern and Eastern Europe.

Key Features:

• Multilingual Contact Centers: Transcom runs large centers that handle multiple languages under one roof. This is cost-effective for clients and maintains consistent quality.
• Go-to for Nordic language support
• Telecom and Consumer Electronics Expertise: Support consumer electronics brands (think mobile phone makers, etc.), handling device troubleshooting, warranty claims, etc.
• Work-at-home agents
• Client proximity and culture

Pricing

Competitive mid-range.

Transcom’s pricing tends to be attractive for European companies because of their nearshore model. Their costs per agent are lower than big players who rely heavily on onshore.

My Take

Transcom is a reliable outsourcing company for a European customer base.

I will recommend them for mid-sized companies, say you’re an EU eCommerce scale-up needing to quickly add German, Italian, and French support. Transcom can spin that up smoothly.

6. TELUS International

TELUS International is the outsourcing division of TELUS, a Canadian telecom company, and it has grown into a global customer experience provider.

TELUS International (TI) handles CX for all kinds of industries now, from tech startups to gaming companies and fintech.

In Eastern Europe, TELUS International has a strong presence (they acquired companies like CallPoint and CCC in Bulgaria, Romania, Ireland over the years).

Key Features:

• Multilingual and multi-continent support
• Operations in the Americas and Asia
• Digital CX and IT Integration: TELUS International developed their own AI chatbot platform and automation tools.
• Very strong in tech and gaming. Also big in eCommerce, fintech, travel/hospitality.
• Work-from-home pioneers

Pricing

TELUS International offers customized pricing. Generally mid-to-high tier for onshore, mid-tier for nearshore.

My Take

For companies that want a forward-looking outsourcing partner, one that can mix AI with warm customer care—TELUS International is a fantastic choice. They shine especially if you’re scaling globally; you can start with a few markets and expand with them easily.

7. Sutherland Global Services

Sutherland is a US-based global BPO and IT services company with a significant presence in Europe.

In Europe, Sutherland has delivery centers in places like Bulgaria, United Kingdom, and Kosovo, and they serve clients in multiple European languages.

Key Features:

• End-to-End Process Management: Sutherland can manage entire business processes. For example, they might handle a company’s tech support from initial customer calls all the way to dispatching a field service technician, including the logistics in between.
• Automation and AI integration
• Focus on Results (Outcome-Based Models): Sutherland is known for being open to outcome-based pricing or SLAs.
• European language coverage

Pricing

Custom, can be innovative (outcome-based). Sutherland’s pricing might not be the lowest if you look purely at hourly rates, because they emphasize value and outcomes.

However, they may structure deals where you pay for performance, for example, a lower base price plus bonuses for hitting certain KPIs.

My Take

Sutherland as a premium partner for optimizing customer processes. They fit best with clients who value continuous improvement and are open to change.

8. SupportYourApp

SupportYourApp is a rising star in the customer support outsourcing world, with a unique focus on tech startups, SaaS companies, and eCommerce businesses.

Born in Ukraine, SupportYourApp now have offices and staff across Europe (and a presence in the US as well).

SupportYourApp is much smaller than the giants in this list (around 1,200+ employees across 7 international hubs), but that’s by design. They concentrate on being a boutique provider for companies that need highly skilled, often technical, support reps.

Key Features:

• Specialization in Tech and SaaS: handling queries for software products, mobile apps, SaaS platforms, and even hardware gadgets.
• Seamless Workflow Integration: SupportYourApp often works inside your system. For example, learning from your knowledge base, macros, or even adapting your business tone.
• Omnichannel and modern channels
• Security and Compliance for Tech Clients: PCI DSS Level 1 certified (for handling payments securely) and ISO 27001 compliant.

Pricing

Flexible and startup-friendly.

SupportYourApp offers several engagement models. These include a per-agent monthly model for dedicated agents (full- or part-time), as well as a shared agent model for low volumes.

My Take

SupportYourApp is like having a tech support SWAT team on call. I honestly love what they’re doing in the space, it brings a very human, high-quality touch to outsourced support.

If you run a SaaS or app and are nervous about outsourcing, this is a company that will likely change your mind about how good it can be.

9. Ascensos

Ascensos is a UK-based contact center outsourcer that has made a name by partnering with retail and eCommerce brands.

Ascensos positions itself as a customer experience boutique. Smaller and nimbler than the big players, with a focus on “fanatical” customer service and social media engagement.

Key Features:

• Omnichannel and social media masters
• Ascensos adept at using brand voice and tone, sounding like the brand rather than a generic support rep.
• Flexible and Customized Teams: As a relatively smaller outsourcer, Ascensos builds dedicated teams that really embed into the client’s culture.
• Technology Platform Choice: Ascensos doesn’t force a one-size platform; they are used to working with whatever CRM or helpdesk the client prefers.
• Multi-site Resilience: Multi-language support (cover major European languages through their Romania and Turkey operations).

Pricing

Customized, mid-range for the service level. Ascensos pitch quality and they’re based in the UK/EU largely, but they do leverage lower-cost locations (Romania, Turkey, South Africa) to stay competitive.

If you’re a small business, Ascensos will try to find a model that works, perhaps shared teams at first or scaling gradually.

My Take

Ascensos is like your own in-house team, just sitting somewhere else. Brands that care deeply about their image will find a partner in them, not just a supplier.

10. Conectys

Conectys is a global outsourcing provider with strong roots in Eastern Europe. Founded in Romania in 2004, Conectys has grown to over 3,000 employees across 7 sites worldwide.

Conectys might not be a household name, but in the BPO industry they’re respected for quality and flexibility. With centers in Romania, Poland, Turkey, the Philippines, Taiwan, and the U.S.

Key Features:

• Multilingual centers of excellence: Conectys can deliver support in 15+ European languages from their hubs in Romania and Poland, which are talent-rich and relatively low cost.
• Connect’s team can do moderation of social media, gaming communities, and forums.
• Scalable for Startups and Enterprises: Conectys is quite willing to start small with a client and then ramp up as needed.
• Dedicate smaller teams for niche processes.
• Robust security (ISO certified, PCI compliant)

Pricing

Being based in Romania with expansions in other affordable locations, Conectys offers great value. I’d categorize their pricing as lower-mid range for the industry.

My Take

Conectys is a fantastic choice for multilingual support and moderation where quality and cost need to strike the right balance. They’re proof that you don’t need a giant corporation to get world-class outsourcing; a focused specialist can often do it better.

Wrapping Up: Choosing Your Ideal European Outsourcing Partner

Europe offers a rich landscape of outsourcing options. From global giants capable of handling hundreds of languages and millions of contacts, to boutique specialists that become a seamless extension of your team.

The “top” partner for you depends on your priorities:

• Do you need sheer scale and global reach?
• Is cost optimization with multilingual support your goal?
• Are you after a high-touch, brand-centric approach?
• Concerned about keeping it onshore?
• Need a partner to transform your support, not just run it?

Outsourcing customer service to Europe isn’t just about reducing costs. It’s also about improving quality and scalability to provide better support to local customers.

A well-chosen partner will feel like part of your company’s family, and your customers shouldn’t even notice the difference.

Based on my experience, I tried to recommend the best customer service outsourcing companies for European customers.

Good luck reaching out to these companies and finalizing a deal that could transform your business!