Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
Continue Reading →In this guide I will share 10 knowledge base examples, to explore what makes them effective and what to avoid. By the end, you should have a clear…
Continue Reading →Handling customer inquiries every day can be overwhelming, especially without the proper mindset and techniques. And it’s a critical part of any business to: mess up an inquiry…
Continue Reading →Writing the same support email over and over? Well, that’s the reality of working at support, and it’s frustrating. Doing that manually for every ticket waste time and…
Continue Reading →Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
Continue Reading →The service desk handles countless routine issues, including password resets, ticket routing, status updates, reports, and ticket confirmations. Want to automate them? So your team can work on…
Continue Reading →Wiki examples serve as blueprints for effective knowledge management. From public platforms like Wikipedia to internal handbooks like GitLab’s, each wiki demonstrates a distinct approach to capturing and…
Continue Reading →Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
Continue Reading →An internal chatbot that can also work inside Slack or Microsoft Teams and answer questions based on the data you provide, plus automate tasks? It’s something every business…
Continue Reading →Chatbots have evolved from basic scripts into intelligent assistants that operate on websites, apps, and messaging platforms. These assistants can answer questions, qualify leads, schedule appointments, and deliver…
Continue Reading →Can a bot really comfort a worried patient or streamline a busy clinic’s workflow? Yes. Healthcare chatbots are changing how we interact with medical information and services. With…
Continue Reading →In this guide, I will share the 10 best help desk practices for improving customer service. These best practices aren’t limited to software upgrades, they’re about efficiently using…
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