Customer Onboarding: Step-by-Step Guide with Examples and Best Practices
You sign up for a new software, eager to try it out, and then… nothing. No guidance, no welcome, just a blank dashboard. You feel lost and start…
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More From Shankar Chavan
Top 11 Call Center and BPO Outsourcing Companies in Europe (2026 Guide)
Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs….
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15 Chatbot Features Buyers Should Know About (Complete List)
Not all chatbots are created equal, especially when most chatbots come with unique features set. That might be useful for your business or a complete waste of money….
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10 Best Chat Widgets for Websites for 2026 (Mostly Free)
From live chat to a virtual assistant that can greet visitors, answer questions, and even close sales. Chat widgets have become a must-have for modern websites. If you’re…
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7 Best AI Knowledge Base Software (Top Picks for Smarter Support)
Have you ever spent hours digging through a knowledge base or forums just to find a simple answer? Those days are behind now. Most knowledge base software these…
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50+ Best Black Friday SaaS Deals for Any Business (2025)
Don’t miss out on the 2025 Black Friday SaaS deals! Now is your chance to save up to 70% on the essential software needed to run any business….
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10 Best Internal Knowledge Base Software in 2026 (Free and Paid)
Creating a thriving internal knowledge base is a daunting task, but the right software makes it much easier. That file you spent an afternoon digging through emails for—should…
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10 Best Free Knowledge Base Software for 2025 (With Open-Source Options)
Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
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10 Knowledge Base Examples (Good + Bad Lessons)
In this guide I will share 10 knowledge base examples, to explore what makes them effective and what to avoid. By the end, you should have a clear…
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How to Handle Customer Inquiries: Effective Responses and Best Practices
Handling customer inquiries every day can be overwhelming, especially without the proper mindset and techniques. And it’s a critical part of any business to: mess up an inquiry…
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10 Support Ticket Response Templates for Fast, Consistent Customer Service
Writing the same support email over and over? Well, that’s the reality of working at support, and it’s frustrating. Doing that manually for every ticket waste time and…
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10 Best Free Software Documentation Tools for Developers (2025 Guide)
Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
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