Can a bot really comfort a worried patient or streamline a busy clinic’s workflow? Yes. Healthcare chatbots are changing how we interact with medical information and services. With…
Continue Reading →In this guide, I will share the 10 best help desk practices for improving customer service. These best practices aren’t limited to software upgrades, they’re about efficiently using…
Continue Reading →Customer service is often a chaotic whirlwind—slow responses, inconsistent experiences, and overwhelmed support teams. But it doesn’t have to be that way. Whether you’re a product owner, team…
Continue Reading →Managing company policies and procedures shouldn’t feel like herding cats. Finding relevant docs, outdated info, users that just don’t go through policies at all are just some examples…
Continue Reading →Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
Continue Reading →In an age when most companies are switching to AI to optimize their tasks and efficiency, are you still stuck answering customer queries and taking orders over the…
Continue Reading →Chatbase—an AI chatbot builder that promises to turn your existing content into a friendly 24/7 support agent. I’ve tested hundreds of AI chatbots that make big promises but…
Continue Reading →I’ve watched AI transform customer service in real time. It has evolved from being a nuisance to customers and eliminating thousands of jobs to providing quality service and…
Continue Reading →When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
Continue Reading →Running a small business means wearing a dozen hats at once—answering customer emails at midnight and coordinating meetings at dawn, for example. Try these AI virtual assistants that…
Continue Reading →Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs….
Continue Reading →Running customer support 24/7 can feel impossible without a little help. In 2025 you have many options such as knowledge base, outsourcing, automated tools (for question answer sequences),…
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