Top 11 Customer Service Outsourcing Companies in the Philippines (2025)

What makes the Philippines the call-center capital of the world?

If you’ve ever dialed tech support at 3 AM and heard a friendly voice with a slight Filipino accent, you already know.

The Philippines has become the go-to destination for outsourcing customer service and it’s for some very good reasons.

This guide breaks down why businesses turn to the Philippines for support, and a rundown of the 11 best customer service outsourcing Philippines companies you should know about.

Why Choose the Philippines for Customer Service Outsourcing?

1. Stellar English and Culture

Filipinos grow up speaking fluent English and have a cultural affinity to Western customers. Agents can chat with your U.S. or UK customers like they’re just around the corner.

Same idioms, same humor, and a genuine warmth.

2. Huge Talent Pool

The Filipino workforce is immense and young. Over 1.5 million people work in the IT-BPO sector, with 800+ outsourcing companies operating nationwide.

Source: unity-connect

3. 24/7 Coverage and Work Ethic

Because the Philippines is 12 hours ahead of Eastern Time, you get an overnight shift covered by daytime workers in Manila.

And, night work is a norm here. Graveyard shifts keep the lights on in call centers across Metro Manila and beyond.

4. Cost Savings (Without Sacrificing Quality)

Outsourcing to the Philippines can slash your customer service costs by up to 60–70%.

That’s insane.

The average Filipino customer service rep earns about $5,101 per year, whereas a U.S.-based rep makes around $68,605.

This huge dramatic difference translates to huge savings for businesses.

And yet, productivity and quality remain high. Filipinos have proven themselves to be efficient, well-educated, and fully dedicated to meeting your KPIs.

5. Modern Infrastructure and Government Support

The Philippines has heavily invested in its BPO industry:

• Modern infrastructure
• IT parks
• fiber links
• redundant power
• ISO and PCI-DSS compliant facilities
• Smooth CRM
• AI chatbot integrations

The government offers incentives like tax breaks and training programs to attract outsourcing firms.

6. Proven Track Record

The Philippines has been handling outsourced customer service for decades.

Back in the early 2010s, it famously overtook India in volume of voice support work.

Today it’s home to giant operations for Amazon, Google, major banks, telecoms.

The industry contributes about 10% of the Philippines’ GDP and is the country’s largest job generator.

Many Filipino agents have 5, 10, even 15 years of experience dealing with international customers.

So, you are in good hands.

How I Researched the Best Philippine Outsourcing Companies

We looked into how good the Philippines customer outsourcing scenario is, but as always, you have to be safe with your choices.

Especially when you are entrusting one of the most important parts (customer service) of your business to someone else.

Here are my criteria for recommending outsourcing companies from the Philippines:

• Company size and specialization: I have added a mix of large providers and boutique outsourcing firms, so both enterprises and small businesses have some options to choose from.
• Studied their services, looked into client reviews, and years in operation. Only the most trusted customer service outsourcers are included in this list.
• Weighed affordability and flexibility
• Added some tips from my past outsourcing experiences.

11 Best Philippines Customer Service Outsourcing Companies

Alright, let’s meet the top players in Philippine customer service outsourcing!

1. Accenture Philippines

We all know Accenture, and to my surprise, it’s also one of the biggest outsourcing employers in the Philippines, with well over 80,000 employees in the country.

Accenture operates large Advanced Technology Centers and BPO centers that handle everything from customer support and technical helpdesks to finance & accounting and healthcare process outsourcing.

With Accenture you get a consulting-grade outsourcing solution, with a price tag to match.

Key details of Accenture Philippines:

• Employs over 80,000 people across the Philippines in offices located in Manila, Cebu, and Ilocos.
• Started operations in the Philippines in 1985
• Core services include:
  • Customer experience management and front-office operations
  • Multi-channel technical support (voice, email, chat, social media)
  • Voice and chat-based customer care, technical support, sales, marketing, and language translation services
  • IT-enabled services
  • Back-office services
• Incorporate AI-powered and data-driven decision
• 24/7 operations
• Multilingual support
• Recognized at the Business Continuity Institute APAC Awards for Most Effective Recovery and Business Resilience Services

Pricing

Expect a premium. Accenture isn’t the cheapest option, but you’re paying for top-tier management and reliability.

2. Concentrix

Concentrix is a regular in our customer service outsourcing guides, due to the fact that I experienced their services firsthand through my former client.

After acquiring Convergys in 2018, Concentrix became arguably the largest BPO in the Philippines by headcount.

Key details of Concentrix:

• Over 100,000 Filipino employees working across the Philippines.
• Offers omnichannel customer service and technical support for Fortune 500 clients.
• Strong presence in eCommerce, telecom, banking, travel, and gaming industries
• Uses modern tools, chatbots, analytics, and AI implementation
• Offers back-office processing, HR outsourcing, and business process services
• 24/7 support and multi-language capabilities
• Consistently meets tough SLA targets
• Easily handles product launches and seasonal ramps

Pricing

Concentrix’s outsourcing services are ideal for midsized to large enterprises. Prices are in the mid-to-high range, but are competitive given the quality and scope of the services.

3. Alorica

Alorica, a major U.S.-based customer service outsourcing company that has built a massive presence in the Philippines.

Over one-third of Alorica’s 100,000+ global employees are based in the Philippines. Making it one of the Philippines largest BPO employers.

Key details of Alorica:

• Serves global brands across telecom, finance, retail, healthcare, and gaming.
• Their focus is on front-line customer care: answering billing queries, product support calls, order tracking, etc.
• Specialized teams for things like healthcare support (with HIPAA compliance) and social media moderation.
• Combines American-style management with Filipino hospitality.
• Provides tiered support models, saving clients time and cost by resolving simple issues at lower levels.

Pricing

Alorica tends to be competitive in pricing due to large-scale Philippine operations.

If your business is growing and you need to improve your customer service, Alorica is worth exploring. They also offer flexible contracts and goal-based pricing as well. Making it very accessible to midsized companies.

4. Sutherland Global Services

Sutherland is another veteran in the outsourcing arena. One of the first U.S. BPO firms to set up shop in the Philippines in the mid-2000s.

Globally headquartered in New York, Sutherland runs large operations in Clark (Pampanga), Davao, and Metro Manila in the Philippines.

Key details of Concentrix:

• One of the world’s largest independent BPO companies
• Global workforce of about 60,000, with a significant chunk in the Philippines.
• Offers technical support, customer care, and business process management.
• Broad range of services including customer support, back-office processing, HR services, and even software development/testing services.
• Analytics-driven solutions
• Multi-channel customer support (voice, chat, email, social media)
• Focus on a variety of industries, including financial services, healthcare, travel, hospitality, eCommerce, and retail.
• Uses Human + AI approach

Pricing

Sutherland aims to deliver value. They do FTE-based (full-time equivalents) pricing but are open to transaction-based pricing too (e.g., per chat or per email handled), which can be efficient for low-touch contacts.

5. TaskUs

TaskUs is young, hip, and highly tech-driven. A newer generation BPO that caters heavily to tech startups and disruptive companies.

Founded in the late 2000s, TaskUs started in the Philippines and now has multiple global sites.

Key details of TaskUs:

• Supports high-growth tech startups and digital disruptors.
• Handles customer and technical support, content moderation, and AI data annotation.
• Offers marketing and back-office services
• Strong focus on empathy, adaptability, and customer satisfaction.
• Use of automation and chatbot integration.
• Custom tools for workforce management and quality tracking
• Listed on NASDAQ (2021)

Pricing

TaskUs is not the cheapest, but they give the best value for rapidly scaling companies.

TaskUs usually operate on a per-FTE model with all-inclusive pricing. And it is best suited for startups, tech companies and SaaS businesses looking for a reliable outsourcing partner.

6. [24]7.ai

[24]7.ai is a California-based customer engagement company that blends AI technology with human support.

[24]7.ai has been in the Philippines since the mid-2000s, operating a major delivery center in Bonifacio Global City (Taguig, Metro Manila).

Key details of [24]7.ai:

• Offers customer and technical support across chat, voice, SMS, and social channels.
• Uses AI-powered engagement tools
• Proven expertise in blending AI-driven automation with empathetic human service.
• Specialized in sales chat, cross-sells and cart recovery.
• Emphasis on metrics such as data analytics and customer journey insights.
• Highly recognized for operational excellence
• Handle clients from industries such as retail, travel, and financial services.

Pricing

[24]7.ai is costlier upfront than a traditional BPO due to technology licensing. However, the ROI can be solid: fewer live contacts, more automation, and potentially higher customer satisfaction thanks to faster service.

It is best for businesses seeking AI + human hybrid support outsourcing solutions from the Philippines.

7. Magellan Solutions

Magellan Solutions is a Philippines based BPO that has been around for over 20 years.

Based in Mandaluyong City, Metro Manila, it specializes in serving small and medium-sized enterprises (SMEs) worldwide. And focus on providing more personalized outsourcing services.

Key details of Magellan Solutions:

• Core services include: customer support, back-office support, outbound services, and acting as a virtual office or help desk for SMEs.
• Magellan Solutions is known for its boutique approach, custom-built solutions for the most clients.
• Easy to access to decision-makers
• Manages end-to-end customer operations including fulfillment and returns.
• Supports industries like healthcare, fintech, and eCommerce, where businesses require secure operations.
• Certified ISO 27001:2013 and HIPAA compliant

Pricing

Magellan Solutions offers competitive pricing that can be significantly lower than that of large BPOs like Concentrix. Their plans fit startup and SME budgets without sacrificing quality.

Magellan Solutions is an ideal customer outsourcing company for low-volume, high-quality support where personalization matters, given their overall focus.

8. Acquire Intelligence

Acquire Intelligence (formerly Acquire BPO) is an Australia-founded outsourcing company with a strong Philippines presence.

Acquire Intelligence has around 9,500+ employees globally (with a large portion in Manila) and around since 2005.

Key details of Acquire Intelligence:

• Their main focus is on contact center services and back-office for English-speaking markets (Australia, US, UK).
• Specialized in telecommunications and utilities outsourcing (billing, sign-ups, provisioning).
• Provides voice and non-voice solutions
• Flexible tech stack. Can use client systems or assist in CRM/ticketing setup.
• Help with process improvement to boost efficiency and reduce costs.
• Supports both small deployments (5–10 agents) and large teams (200+ agents).
• Strong remote-work infrastructure

Pricing

Acquire Intelligence positions itself as a “value” provider. It is competitive yet quality-focused. With its flexible contracts and scalable terms allow even small businesses to access its services.

If you’re looking for a combination of western leadership with Filipino delivery excellence, Acquire Intelligence is one of the top choices for customer service outsourcing.

9. Six Eleven Global Services

Six Eleven Global Services is a Philippines-based BPO company that started in 2005 in Davao City, Mindanao.

Six Eleven began with just 6 agents (hence the name “6-11”) and now has over 3,000 seats.

Key Details of Six Eleven:

• Six Eleven is known for affordable, high-quality outsourcing services.
• Offers voice and non-voice services
• Offers inbound and outbound customer service, telemarketing, lead generation, technical support, and back-office tasks like data entry and content moderation.
• PCI DSS certified, for secure handling of payment data.
• Operates 24/7 with scalable, flexible staffing models.
• Emphasizes strong English proficiency, customer empathy, and cultural alignment.

Pricing

Six Eleven is a budget-friendly outsourcing company from the Philippines. It is particularly popular with startups and SMEs that require only a handful of agents to start with.

Making it a low-risk entry point for first-time outsourcing clients.

10. MicroSourcing

MicroSourcing is a bit different from the traditional BPO model. It’s a leading provider of “staff leasing” or “offshoring” solutions in the Philippines. Founded in 2006 and now part of the Australian-owned Probe Group.

MicroSourcing helps companies big and small set up their own dedicated teams in the Philippines, providing the facilities, HR, and support structure.

Key Details of MicroSourcing:

• Offers dedicated staff leasing. Clients can hand-pick employees who work exclusively for them.
  • MicroSourcing manages HR, payroll, IT, compliance, and office facilities on your behalf.
  • Clients have full control over training, performance, and day-to-day management.
• End-to-end operational support: recruiting, onboarding, workspace, and infrastructure.
• Strong data security and quality credentials: holds certifications such as ISO/IEC 27001:2013 and ISO 9001:2015.

Pricing

MicroSourcing usually charges a straightforward monthly fee per staff that includes the staff salary plus a service fee to cover overhead.

The nice thing is transparency, you typically know exactly how much your staff are getting paid.

For me, MicroSourcing provides a “best of both worlds” setup: outsourcing savings with in-house control. However, you do have to invest time in managing your offshore team rather than just looking into Return on Investment (ROI).

11. MyOutDesk (Virtual Assistant Services)

MyOutDesk is one of the most prominent virtual assistant staffing companies specializing in Filipino talent.

Founded in 2008, MyOutDesk has over a decade of experience connecting businesses with skilled Filipino VAs.

Key Details of MyOutDesk:

• MyOutDesk’s VAs can wear many hats: They can provide customer support, administrative work, marketing support, and real estate assistance, among other services.
• Rigorous hiring process: multi-step screening, skills assessment, and interviews to pick top VA candidates.
• Clients can interview and approve their VA before onboarding.
• Dedicated account managers and HR support
• Focus is on long-term relationships

Pricing

MyOutDesk VAs are typically billed at a fixed monthly rate, which can range roughly around $1,800-$2,000/month for full-time. A fraction of hiring a U.S.-based assistant.

MyOutDesk is an ideal outsourcing service for those seeking flexible, dependable remote staff.

Choosing the Best Customer Service Outsourcing Company from the Philippines

To recap this guide, let’s review your options for outsourcing customer service to the Philippines.

• If you’re a solopreneur or small business wanting to outsource customer service in a one-to-one manner, MyOutDesk (and similar VA firms) is a fantastic route.
• If you’re constantly growing (a startup) and need a scalable option, a company like TaskUs makes a perfect choice here.
• For enterprise needs, you need to look into outsourcing giants like Accenture or Concentrix.

Outsourcing customer support to the Philippines sure has its perks. But do start small.

Try an in-house team of two or three people to assess your needs and learn more about customer service.

This will give you a better idea of what to expect from an outsourced team.

Good luck!