Product Documentation: The Ultimate Guide
Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
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How to Write a Getting Started Guide: The Beginners Guide!
First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
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What Is a Knowledge Base? Its Types, Benefits and Best Practices
What is a knowledge base? A knowledge base is a self-help digital repository that centralizes guides, tutorials, documentation, and FAQs related to a company’s products, services, operations, or…
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What is IT Help Desk? Types, Benefits, How Does It Work
What is IT Help Desk? IT (or information technology) help desk—your go to solution for system, hardware, software, or service related problems. Its a fast-moving support system that…
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What Is Software Documentation? Plus Types and Best Practices
What Is Software Documentation? Software documentation is content that helps end-users, developers, and/or your employees understand your software and use it to effectively accomplish their goals. Typically, you’ll…
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What is Knowledge Transfer? And How to Implement It
What is Knowledge Transfer? Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the…
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Knowledge Base Analytics: A Practical Guide
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
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8 WordPress Knowledge Base Examples (Created With KnowAll Theme)
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
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Knowledge Base Information Architecture: What It Is & Actionable Tips
Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
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What is tribal knowledge? and How To Start Capturing It
What is tribal knowledge? Your business’s knowledge capital, which is made up of intangible assets, is at greater risk than you realize. A significant portion of this knowledge…
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5 Tips to Putting Together the Perfect Product FAQ
Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
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The Ultimate Customer Feedback Email Template + Samples
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
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