Angry emails aren’t rare. But knowing how to respond to them calmly and professionally? That’s a skill that sets good communicators apart. You’ll eventually face a message filled…
Continue Reading →Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
Continue Reading →First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
Continue Reading →What is a knowledge base? A knowledge base is a self-help digital repository that centralizes guides, tutorials, documentation, and FAQs related to a company’s products, services, operations, or…
Continue Reading →What is IT Help Desk? IT (or information technology) help desk—your go to solution for system, hardware, software, or service related problems. Its a fast-moving support system that…
Continue Reading →What Is Software Documentation? Software documentation is content that helps end-users, developers, and/or your employees understand your software and use it to effectively accomplish their goals. Typically, you’ll…
Continue Reading →What is Knowledge Transfer? Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the…
Continue Reading →At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
Continue Reading →Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
Continue Reading →Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
Continue Reading →What is tribal knowledge? Your business’s knowledge capital, which is made up of intangible assets, is at greater risk than you realize. A significant portion of this knowledge…
Continue Reading →Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
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