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The WordPress Knowledge Base Plugin

Fewer Tickets.
Happier Customers.

Give customers instant, searchable answers 24/7 with a beautifully designed knowledge base - and deflect up to 60% of your support tickets.

  • Instant search that answers as visitors type
  • Set up in minutes - no code or designer needed
  • Self-hosted - your content never leaves your site

14-day money-back guarantee · Join 32,060 businesses · Unlimited users

heroickb.herothemes.com
Heroic
Knowledge
Base

How can we help?

How to set up my...
How to Set Up Your Account
How to Set Up Email Notifications
How to Set Up Two-Factor Auth

Help Topics

Account Settings

Articles on managing your account including changing your email or password and deleting your account.

Getting Started

Articles to get you up and running, quick and easy.

Billing & Payments

Information about how we charge you for our services.

Copyright & Legal

Important information about how we handle your privacy and data.

Mobile App

Documentation and troubleshooting our mobile app.

Developers

Developer documentation and integration features.

Popular Articles
What Happens If the Price Increases?
SDKs & Client Libraries
How to Integrate with Mobixo
Change Your Account Email Address
How Do I Change My Timezone?
Need Support?

Can't find the answer you're looking for? Don't worry we're here to help!

Contact Support

Trusted by the biggest brands and 32,060 WordPress users

Jetpack CRM Newegg USC

The Smart Knowledge Base plugin for your WordPress site

Instant search, smart organization, analytics and visitor feedback - a curated knowledge base experience for you and your visitors.

Core features · included in every plan

heroickb.example.com

Getting started

How does the referral program work?
💡
Quick tip

Create

Articles that look great by default

Every article is beautifully styled the moment you hit publish - no theme tweaks and no designer required.

  • Clean, responsive article layout out of the box
  • Match your brand colors, fonts & layout
  • No design or developer skills needed

See it in the demo →

heroickb.example.com
Help Topics
Account Settings
Getting Started
Billing & Payments
Developers

Organize

Easy for visitors to browse and discover

Sort hundreds of articles into clear categories so visitors always know where to look - and find the right answer fast.

  • Unlimited categories & nested sub-categories
  • Drag-and-drop article & category ordering
  • Tags for faster sorting and discovery

See it in the demo →

How can we help?

email notifications
Change email notification settings
Update your account email
Unsubscribe from emails

Search

Get answers to your visitors quickly

Heroic KB suggests relevant articles the instant visitors start typing - so they get answers without waiting on your team.

  • Instant type-ahead results as visitors type
  • Deflects repeat questions from your inbox
  • Always-on answers, 24/7

See it in the demo →

Advanced - Plus & Pro
heroickb.example.com
2,059
Total searches
691
No results
Search effectiveness75%
Analyze Plus

Discover what visitors are looking for

See every search - including the ones that return nothing - so you know exactly which article to write next.

Included with Plus. See plans →

heroickb.example.com

Was this article helpful?

Yes No
Add a comment to help improve this article…
Send feedback
Improve Plus

Get feedback from real visitors

Article ratings and helpful / not-helpful votes show which articles land and which still need work.

Included with Plus. See plans →

heroickb.example.com
What can we help with?
Search…
Popular articles
Reset your password
Billing & invoices
Install the plugin
Help Assistant Pro

Answers anywhere on your site

A contextual help widget surfaces your knowledge base on every page and deflects tickets before they reach your inbox.

Included with Pro. See plans →

See plans & pricing →

14-day money-back guarantee · see it in the live demo →

Heroic KB Use Cases

One plugin, many knowledge bases. Here's what teams build with Heroic KB.

heroickb.example.com
How do I reset my password?
Getting started guide
Account & billing
Troubleshooting

For SaaS & product teams

Product help docs

Answer product questions 24/7 and cut ticket volume.

See it in the live demo →

For developers

Technical documentation

Tutorials, how-tos and code examples in one searchable hub.

For any team

Online user guides

A living reference guide that's always up to date.

For internal teams & agencies

Internal knowledge base

A private portal for staff or clients - locked to logged-in users.

For global audiences

Multilingual knowledge base

Serve answers in every language your customers speak (WPML).

For ops teams

Standard operating procedures

Capture SOPs, handbooks and playbooks your team actually follows.

Whatever you're building, Heroic KB does it.

Build your knowledge base → Explore the live demo →

Feature Overview

Every feature you need to run a knowledge base - grouped by what you're actually trying to get done.

01 · Access & audience

Control who sees it, and where it runs

Open it to the world, lock it to your team, or run it in every language your customers speak.

User Restriction

Lock the whole knowledge base, a single category, or one article to logged-in users.

Internal / External Sites

Run it publicly, behind a password, or on a private intranet - same plugin.

Multilingual Support

Serve answers in every language your customers speak, with full WPML support.

02 · Authoring & organization

Create clear articles that stay easy to navigate

Everything you need to write, structure and organise content visitors can actually find.

Built-in Table of Contents

Auto-generated contents make long articles easy to skim.

Supports Video

Embed YouTube or Vimeo walkthroughs directly inside articles.

Article Attachments

Add downloadable files so readers get everything in one place.

Revision History

Track every edit and roll back to a previous version anytime.

Article Ordering

Drag-and-drop or preset ordering puts the right articles first.

Category Ordering

Arrange categories exactly the way your users think.

Article Tags

Tag articles so the right answers surface faster.

Custom Category Icons

Add icons that make your knowledge base easy to scan at a glance.

03 · Insight & setup

Launch fast, then keep getting better

Go live quickly, then learn what works from real reader feedback and weekly reports.

Ratings & Feedback

See which articles help and which need work, straight from your readers.

Article Comments

Let visitors ask follow-ups and reply right on the article.

Email Reports

Get a weekly summary of searches and top articles in your inbox.

Setup Assistant

Go live in minutes with guided setup and sample content.

Why Not Just Use a Hosted Knowledge Base?

Everything a hosted knowledge base does - without the monthly bill.

Hosted KB platforms are great software. But if your site runs on WordPress, you’re paying every month to rent a knowledge base you could own - on your own domain.

Cost
Pricing model
Heroic KB: One flat annual fee
Hosted KB tools: Monthly, billed per seat
Annual cost for a small team
Heroic KB: From $169Save $1,000s/yr
Hosted KB tools: ~$1,200–$6,000
Cost to add another team member
Heroic KB: $0Unlimited users
Hosted KB tools: + per seat
Ownership & capabilities
Where your content lives
Heroic KB: Your WordPress database
Hosted KB tools: Their servers
Runs inside WordPress admin
Heroic KB: Yes
Hosted KB tools: No Separate platform
Lives on your domain (SEO benefit)
Heroic KB: Yes Indexed on your site
Hosted KB tools: Limited Subdomain / their domain
One-click import from BetterDocs & Echo
Heroic KB: Yes
Hosted KB tools: Limited Manual / paid migration
Fully hosted, no WordPress needed
Heroic KB: No Built for WordPress
Hosted KB tools: Yes

Hosted KB pricing varies widely by vendor, plan, and team size; figures are typical annual ranges for a small team. Actual pricing varies.

If you want a fully hosted platform with no WordPress site, a SaaS KB is the right tool. If your site runs on WordPress, Heroic KB does the same job on your own domain - for one flat annual fee.

Try Heroic KB - 14 Days Risk-Free →
Simple, Flat Pricing

Choose Your License

One flat annual price, unlimited users and articles, no per-seat fees - join 32,060 customers using Heroic KB.

Heroic KB Essential
normally $169
$67 .60 / first year
Save $101.40 (60%)*
Build and organize your knowledge base on 1 site
Heroic KB includes:
  • Use on 1 site
  • Unlimited users
  • Dedicated KB theme
  • FAQ, glossary & multilingual
  • Standard support
Heroic KB Includes:
  • Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
  • Unlimited Users There are no limits to the number of users you can add.
  • Dedicated KB theme Launch a knowledge base site with a dedicated, purpose-built theme.
  • FAQ Builder Quickly build and manage multiple FAQ sections with ease.
  • Multilingual Support Run a knowledge base in your language, or multiple languages (using WPML). Offer content to a global audience.
  • Article Attachments Add downloadable files to articles with built-in support for attachments.
  • Table of Contents Automatically builds an in-article Table of Contents for articles, easing navigation for visitors.
  • Glossary Builder Build large, complex glossaries in minutes not hours.
  • Article CSV Import Import articles from CSV files quickly and easily.
  • Free Chrome Extension Instantly search and access your Heroic Knowledge Base from any webpage with this Chrome extension.
  • Plugin Updates
  • Standard Support
Heroic KB Plus
normally $349
$139 .60 / first year
Save $209.40 (60%)*
Analytics, access control, and feedback for up to 3 sites
Everything in Essential, and:
  • Use on 3 sites
  • Search analytics
  • Article feedback
  • Access control
Everything in Essential, and:
  • Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
  • Unlimited Users There are no limits to the number of users you can add.
🔍 Search Analytics
  • Popular Searches Discover what your visitors are looking for.
  • Empty Searches Discover what your users are searching for but not finding. Perfect for knowing what to write next...
  • Article Feedback Get feedback that will help you understand which articles are effective.
  • Transfer Analytics Understand which articles generate the most support tickets.
🔒 Access Control
  • Internal / External Site Support Use the knowledge base on a public site, password protected site or internal intranet.
  • User Restriction Lock your entire knowledge base to logged-in users, lock individual categories or single articles.
  • Plugin Updates
  • Standard Support
Heroic KB Pro + AI
normally $599
$239 .60 / first year
Save $359.40 (60%)*
AI assistant, integrations, and premium support for up to 5 sites
Everything in Plus, and:
  • Use on 5 sites
  • Heroic AI Assistant
  • Integrations (Slack, HelpScout & more)
  • Premium support
Everything in Plus, and:
  • Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
  • Unlimited Users There are no limits to the number of users you can add.
🤖 Heroic AI Assistant New!
  • Custom AI chatbot in minutes Create a bespoke chatbot in minutes, tailored to your unique knowledge base.
  • Conversational answers from your docs Transform static documentation into dynamic, engaging Q/A sessions for enhanced user experience.
  • On-site AI assistant, no redirects Embed AI capabilities directly into your site, offering real-time assistance without navigation disruption.
  • Instant answers, 24/7 Deliver instant, accurate answers to customer inquiries, improving satisfaction and engagement.
🧩 Integrations
  • Slack Integration Send notifications of new article feedback and more to your Slack channel.
  • Heroic Inbox Integration See suggested help articles from your knowledge base in Heroic Inbox mailboxes.
  • HelpScout Integration See suggested help articles from your knowledge base in HelpScout mailboxes.
  • WPForms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
  • Formidable Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
  • Gravity Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
  • Plugin Updates
  • Premium Support
Compare all 26 features
Compare plans Every plan includes plugin updates & support.
Essential
normally $169
$67.60
/ first year
Get Essential
Most Popular
Plus
normally $349
$139.60
/ first year
Get Plus
Pro + AI
normally $599
$239.60
/ first year
Get Pro
Licensing
Sites Multisite sub-sites count separately 1 site3 sites5 sites
Users UnlimitedUnlimitedUnlimited
Knowledge base
Dedicated KB theme ✓✓✓
FAQ Builder ✓✓✓
Multilingual support ✓✓✓
Article attachments ✓✓✓
Table of contents ✓✓✓
Glossary builder ✓✓✓
Article CSV import ✓✓✓
Free Chrome extension ✓✓✓
Search analytics
Popular searches —✓✓
Empty searches —✓✓
Article feedback —✓✓
Transfer analytics —✓✓
Access control
Internal / external site support —✓✓
User restriction —✓✓
Heroic AI Assistant Pro
Custom AI chatbot in minutes ——✓
Conversational answers from your docs ——✓
On-site AI assistant, no redirects ——✓
Instant answers, 24/7 ——✓
Integrations Pro
Slack ——✓
Heroic Inbox ——✓
HelpScout ——✓
WPForms, Formidable & Gravity Forms ——✓
Updates & support
Plugin updates ✓✓✓
Support level StandardStandardPremium
Choose your plan Get Essential Get Plus Get Pro
14-Day Money-Back Guarantee
Unlimited Users & Articles
Works With Any Theme
One-Click Content Import

Our 100% No-Risk Money Back Guarantee!

We’re excited to have you experience Heroic KB. Over the next 14 days, if Heroic KB isn’t the best fit, simply reach out! We’ll happily refund 100% of your money. No questions asked.

All pricing is in USD. You can change plans or cancel your account at any time.

* Special introductory pricing, all renewals are at full price.

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4.8/5 from 300+ reviews

Used by over 32,060 businesses & professionals

Heroic KB is part of the HeroThemes family - trusted for support and documentation by teams worldwide.

“I'd looked at, and even paid for and tried out, different help desk templates for WordPress before deciding on KnowAll. One of the key things that made me use KnowAll was the professional appearance the template instantly gave my website without the need for me to alter the design or get custom header graphics created. I also really liked the built-in search and the automatic inclusion of related links at the bottom of help posts. After installing and using KnowAll for a while I've really come to appreciate the analytics pages. The analytics pages let me know what people are searching for giving me valuable clues as to which help topics I might add as well as easily presenting feedback from my users on which topics helped them or could be improved. KnowAll is well worth the money.”
ML Michael Lawrence
“Appearance options easily displayed in the backend could help us even more, mainly in the table of contents from articles.”
GS Grupo Skill
“The KnowAll Knowledge Base theme gave us an out of the box solution to spin up a full featured and well designed support center for our users. We love the ease of setup, SEO features and analytics tracking.”
SB Simon Burns
“Love KnowAll – it has been a great move for us… it looks great, is easy to use and ensures our customers have everything they need in one place.”
MC Mark Copeman
“I love it. It gives you everything you need for your knowledge base without any hassle. Setting it up is very easy and I love the sidebar function that automatically creates a navigation.”
FV Floris van Vredendaal
“We used the KnowAll Theme to develop a Learning Knowledge Center. This Knowledge center assists our learning community by providing information on industry terminology, training programs, user guides, and much more. Our users regularly comment on the polished user experience of the theme and our admins enjoy the simplistic tools for managing the information and the analytic tools are also a plus. We would not ask to change much to the theme but if we could make one recommendation it would be to allow duplication of articles or article templates. Our team and users appreciate this tool and we would recommend it to anyone looking for a low maintenance solution for providing information and support to their customers. Thank you for a great product and your customer support is great too!”
JG Jerrod Gunter
“The folks at HeroThemes have done a really good job. This theme works very well and it contains all the functions you need to build a quality knowledge base.”
MT Maxime Tremblay
“I bought the KnowAll Theme and I was amazed and how fast I had a fully-functional, good-looking documentation website. I would definitely buy again!”
AH Antonius Hegyes
“This took a LOT of work off my plate – their KB skin is incredible and has all the functions our 1200 employee business needed. Thanks!”
DP Delfin Paris
“Heroic Knowledge Base is turning out to be one of my favorite plugins. It's stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.”
BM Brett McIntosh

Frequently Asked Questions

Everything you need to know before trying Heroic KB - and we're one click away if your question isn't here.

Yes, we’ve designed and tested this plugin with a number of the most popular free and premium WordPress themes. You can customize the look and feel of your Knowledge Base using the quick and easy built in controls.

Yes, Heroic KB will automatically inherit your existing theme’s fonts and styles by default, ensuring a seamless look with the rest of your site. It also provides customization settings - you can adjust colors, typography, and layout options directly from the WordPress dashboard.

Yes, Heroic KB is built with multilingual support in mind. It’s fully compatible with popular translation plugins like WPML, allowing you to create a knowledge base in multiple languages.

Yes. A migration wizard lets you bulk-import articles from CSV or pull posts from Echo KB, BetterDocs, or Echo Knowledge Base in one click.

Yes, you can find the documentation here: Heroic Knowledge Base Documentation.

HeroThemes plugins are built for freelancers, agencies, and businesses of every size. If you want to support your customers well - with self-service docs, a shared inbox, or both - we’re here to help you do it. Our mission is to make great customer support simple to offer.

Yes, you may upgrade your license at any time. Simply click the link in your Account area to Upgrade and pay the difference in cost.

Our plugins are carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.

Still have questions? Contact our team → · browse the documentation →

Your customers are searching for answers right now.

Give them instant, self-service answers - and take the load off your team. Join 32,060 businesses, risk-free with our 14-day money-back guarantee.

Get Heroic KB → View Demo
★★★★★ Rated 4.8 / 5 14-day money-back guarantee 32,060 happy customers
Heroic Knowledge Base
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