Knowledge Base
  1. Home
  2. Knowledge Base
  3. Documentation
  4. KnowAll Theme Documentation

KnowAll Theme Documentation

Installation Video

Getting Started

To install the KnowAll theme you must have WordPress already installed on your server. Please consult the WordPress installation guide or your web host provider for help with this.

KnowAll is constantly updated for compatibly with the latest version of WordPress, so it’s recommended to use a current version to take advantage of newer features and functionality.

Need help choosing a website host for your new site? See our Recommended WordPress Web Hosting providers

1. Theme Installation

Once you have completed your purchase, you can download the theme package installation zip file at the end of the checkout. You can re-download it at any time from your HeroThemes account or with the details sent in your purchase email.

Download KnowAll theme package from your HeroThemes account
Download KnowAll theme package from your HeroThemes account

When you have downloaded, you can install the theme in two ways:

  • WordPress Upload (recommended): In the WordPress admin panel navigate to Appearance > Add New Themes > Upload. Go to browse and select the zipped theme folder. Press install now and the theme will be uploaded and installed.
  • FTP Upload: Using your FTP program upload the un-zipped theme folder into the /wp-content/themes/ folder of your WordPress installation.

Once the theme is uploaded, you need to activate it. Go to Appearance > Themes and activate your new theme.


2. Using KnowAll Welcome Setup

The KnowAll welcome screen appears on first activation and helps configure the theme, so you can get started quickly and easily.

At the end of the setup process, your site will look similar to the KnowAll demo, without the need to import any files.

2.1 Enter your KnowAll License Key

Enter your theme license key found in your purchase email, or from the License section in your HeroThemes account.

Activate KnowAll with your theme license key

2.2 Install Required Plugins

Heroic KB – Plus and Pro customers – ensure you download and install the Heroic KB – Plus / Pro Addons plugin from the Downloads tab of Your HeroThemes Account to ensure you are prompted to install required plugins.

The Heroic Knowledge Base and Heroic Blocks plugins are packaged with the KnowAll theme and are required for the theme to work. Additionally, Heroic Knowledge Base Integrations will be available if you have a Pro license key and entered this in step 2.1 of this guide. These will be installed automatically when you click Continue on this screen.

2.3 Install Sample Content

On this screen you can choose what content from the KnowAll demo you want to recreate on your site. It is recommended you leave all options ticked, the content will then be created automatically and can be managed from the WordPress dashboard.

Install KnowAll sample content

2.4 Complete Setup

That’s it, from the final screen you can then view your site and there are quick links to start adding/editing your own articles or customizing the site with your own logo and colors.

KnowAll setup complete

3. Using the Knowledge Base

Once your have installed and activated the plugins you will them be able to setup your knowledge base.

You can add content now, either by using the demo installer from the Welcome screen or start creating  your own content.

Refer to the Heroic Knowledge Base documentation for more in depth guidance on the features and configuration of the knowledge base.

Note that KnowAll overrides some of the settings from the knowledge base, these will be hidden where appropriate, or available as an option in the Customizer (see below).

If the welcome screen does not appear you can access it anytime from the welcome screen at Themes > KnowAll Welcome Setup.

Setting up the knowledge base
Setting up the knowledge base

3.1 Add Category Images

With the sample content installed, your homepage will be populated. Add articles to populate your knowledge base, for best results categorise the articles with Article Categories.

KnowAll supports category images. To add an image to an article category select Knowledge Base > Article Categories and Edit the category you wish to add image. From the Edit Article Category screen, you can add or edit category images.


4. Using the Heroic Blocks Plugin

Blocks can be added from the edit screen. Simply add the block you want to use with the + button. KnowAll includes four block for styling articles Messages, Toggle, Tabs and Accordion. You can filter to show only the Heroic Blocks by searching in the blocks menu.

5. Homepage Settings

If you install the demo content and recommended settings, KnowAll will act as a dedicated knowledge base theme. This means the posts menu will be disabled and the front page of your site will show the knowledge base archive.

You can enable blog and static front pages from Appearance > Customize > Homepage Settings > KnowAll Blog Support from where you can then also set the front page and blog pages if required.

KnowAll home page configuration.
KnowAll home page configuration

6. Configure the Navigation Menu

To setup your custom navigation menus, goto Appearance > Menus or from the live Customizer Menus panel. Give your menu a name and build it up using the available items on the left. You can add a variety of menu items including pages, categories and custom links. To see all available menu items, you may need to click the screen options tab at the very top of the screen and configure your options.

Once you have built and saved your menu, simply select the theme location(s), in KnowAll there are two available – site header and site footer.

KnowAll custom menu configuration
KnowAll custom menu configuration

7. Configure the Widgets

This theme features three Widgetized areas, which allow you to drag ā€˜nā€™ drop WordPress widgets which can be accessed from Appearance > Widgets.

The widgetized areas include: Sidebar — Article, Sidebar — Category and Sidebar — Home. To use a widget in one of these areas, drag it from the Available Widgets panel on the left into one of the boxed areas on the right.

Individual widget options can then be set, as shown in the screenshot below, including the title of the widget and what content appears.


8. Using your New KnowAll Theme

With the initial setup done, you can add/edit content. Change colors and layout (see the customizer options in the section below), and craft your help center.


Customizer Setting

You can customize various visual aspects of the theme using the WordPress Live Customizer. Go to Appearance > Customize. Take some time to look through the options and customize them for your site.

The main options for the theme can be found in the Theme panel, which is then divided into various sections:

  • Header
    • Site Logo
    • Background – Solid Color, Image, Gradient
  • Footer
    • Copyright/Footer message
  • Styling
    • Link Color
    • Link Hover Color
    • Site Width
    • Theme Layout – Boxed or Full-Width
    • Background
  • Typography
    • Headings font
    • Body font
  • Homepage
    • Search Title
    • Homepage Sidebar Position
    • Homepage Title
    • Archive Style (Choice of six)
    • Border Divider
    • Archive Columns
  • Category Settings
    • Category Sidebar Position
  • Article Settings
    • Article Sidebar Position
    • Sticky Sidebar
    • Show Related Articles
    • Show Last Modified
  • Custom CSS

Enabling Automatic Updates and Support

Enable automatic updates for your theme from Appearance > KnowAll Theme License and enter the code from your download receipt (also available in Your HeroThemes Account page).  Click Save and then Activate License to activate automatic updates and support.

When a new version is available it will show as Update Available from the Appearance > Themes view.

Enable automatic updates and support by entering your theme license code
Enable automatic updates and support by activating your theme

F.A.Q and Support

Nothing found on search pages?

If there are no results in the live search, try adding documents that match the key words. Key words match to the title and text of article using the WordPress search engine. The latest version of KnowAll  also allows searching of article categories and tags.

If there are results in the live search, but none on the results pages, reactivate the theme by switching to a default theme (twentysixteen or twentyfifteen) and then back to KnowAll.

I get a “Heroic Knowledge Base and Heroic Blocks need to be installed and activated” on my site?

You simply need install the required plugins as described in the Install Required Plugins heading above, or from Themes > Install Plugins.

I still need help?

No problem, the HeroThemes support center is the place to find help.

Was this article helpful?
Related Articles