Heroic Inbox
WordPress Helpdesk & Customer Support Plugin
Manage all your customer emails & support tickets directly in your WordPress website.
No more third party platform. Manage all your business emails directly on your own site.
Sales, customer service, support, partnerships. Add and manage as many inboxes as you'd like in one place.
Manage company emails like support@, sales@ or any other team email in WordPress.
Assign inboxes access to team members.
Your staff can collaborate on appropriate responses and assign messages to the appropriate individuals.
Team members can add notes only visible to your team to share information and co-ordinate responses.
Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation. You'll know key information and any other conversations you've had before.
Upload and activate Heroic Inbox on your WordPress site.
Link your email account in a few clicks thanks to our install assistant.
Heroic Inbox is ready to use in minutes. Send and receive mail right from the dashboard.
No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.
No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.
Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.
Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.
Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.
Create drafts for approval or review before they are sent. Improve team workflow and management.
Open and view file attachment from the WordPress dashboard. Get more from email and files.
Assign messages to team members. Improve message flow and management.
See when customers read sent messages. Keep informed of customer response and improve message flow.
Review message history and see previous message history from a customer. Better understand customers and track recurring questions.
Send automatic replies for incoming messages. Improve customer satisfaction and engagement.
Custom signatures for mailboxes. Include key information in each message.
Heroic Inbox includes language template files ready for translation into your language.
Never miss new features and updates with one click automatic plugin updates.
Documentation to help you get the most out of Heroic Inbox.
You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
Manage up to 10 mailboxes.
There are no limits to the number of tickets you can receive.
There are no limits to the number of users you can add.
You pay once for the year, there are no monthly fees associated with your plan.
See customer purchases from WooCommerce
You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
Manage up to 5 mailboxes.
There are no limits to the number of tickets you can receive.
There are no limits to the number of users you can add.
You pay once for the year, there are no monthly fees associated with your plan.
Stop scheduled messages from being sent when an incoming message is detected.
Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.
Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.
See when customers read sent messages. Keep informed of customer response and improve message flow.
Send automatic replies for incoming messages. Improve customer satisfaction and engagement.
You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
Manage up to 2 mailboxes.
There are no limits to the number of tickets you can receive.
There are no limits to the number of users you can add.
You pay once for the year, there are no monthly fees associated with your plan.
Create drafts for approval or review before they are sent. Improve team workflow and management.
Open and view file attachment from the WordPress dashboard. Get more from email and files.
Custom signatures for mailboxes. Include key information in each message.
Label conversations for easy categorization.
Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation.
In each conversation you'll know key information and any other conversations you've had before.
Your purchase is covered by our no-risk, 14 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 14 days from original purchase.
HeroThemes Founder
You can connect your email address either via IMAP or with one click Gmail connection.
HeroThemes plugins are perfect for freelancers, agencies, business owners small or big. If you want to effectively support your customers, you need to use HeroThemes. Our mission is to empower businesses to offer superior support.
No. Heroic KB and Heroic Inbox are WordPress plugins, so it will NOT work on sites that do not use WordPress. Additionally, HeroThemes plugins are only compatible with WordPress.com when the account level is Business or eCommerce. You must be using a self-hosted version of WordPress to utilize HeroThemes plugins.
Our plugins are carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.
We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 14 day money back guarantee.
We accept a variety of credit and debit cards via our secure payment processors Stripe & PayPal. The payment methods accepted include PayPal, VISA, Mastercard, American Express and Discover Network. Payment details are encrypted and secure. No card details are stored on our server.
We're here to help. Feel free to contact us here.
