Keep every customer email in one intuitive dashboard. Installed in minutes, ready to grow with you.
Most support teams struggle with these common challenges that hurt productivity and customer satisfaction.
Support agents waste hours switching between tools, searching for customer information, and trying to piece together conversation history.
When support conversations lack organization, teams struggle to collaborate effectively and deliver consistent customer experiences.
Without centralized data, businesses lack visibility into support performance, customer satisfaction, and opportunities for improvement.
Heroic Inbox provides everything you need to deliver exceptional customer support.
Heroic Inbox centralizes all your customer communications into a shared inbox, designed for effortless team collaboration across departments.
Boost productivity with an intuitive interface built for growing businesses, featuring unlimited seats and real-time collaboration tools.
Heroic Inbox integrates with your favorite e-commerce plugins, streamlining workflows and providing a unified view of customer data.
Connect your existing tools to improve efficiency, and deliver personalized support experiences.
See how Heroic Inbox transforms your customer support experience.
Scattered communications across multiple platforms and inboxes
Hours wasted searching for customer information and conversation history
Slow response times due to inefficient workflows and manual processes
Inconsistent customer experiences due to lack of standardized processes
Unified inbox that centralizes all customer communications in one place
Complete customer context with integrated profiles, history, and purchase data
40% faster response times with automation, templates, and efficient workflows
Consistent, exceptional experiences that build customer loyalty and satisfaction
Discover how different businesses use Heroic Inbox to transform their customer support.
Streamline customer inquiries about orders, shipping, and returns with a unified inbox that connects to your online store.
Heroic Inbox integrates with your e-commerce platform to provide order details, shipping status, and customer history directly in your support conversations.
Reduce resolution time by 45% with contextual order information
Improve customer satisfaction with faster, more accurate responses
Decrease support ticket volume by proactively addressing common issues
Help your customers succeed with your software by providing responsive, knowledgeable support through a centralized communication hub.
Heroic Inbox connects with your SaaS platform to provide user account details, subscription status, and usage patterns to your support team.
Increase customer retention by identifying and addressing issues quickly
Improve product adoption with timely, helpful guidance
Gather valuable feedback to inform product development
Maintain clear, organized communication with clients across multiple projects and teams with a professional, branded inbox.
Heroic Inbox provides project-specific inboxes, team collaboration tools, and client portals to streamline agency-client communication.
Eliminate communication silos between team members and clients
Present a consistent, professional brand experience
Track client communication history for better continuity
Provide timely support to students, parents, and faculty with an organized system that handles inquiries efficiently.
Heroic Inbox offers categorization, automated responses, and knowledge base integration to handle common educational support scenarios.
Reduce administrative workload with automated responses to common questions
Improve response times during peak periods like enrollment
Maintain comprehensive communication records for compliance
Join thousands of businesses that trust HeroThemes with their customer support.
Director of Sales - Pagely
At Pagely we set up Heroic KB as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.
Heroic KB has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits
We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.
Operations Director - Barn2 Plugins
Heroic KB plugin was much better than anything else I had tried and really easy to set up.
It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets.
My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!
CEO - Mailbutler
Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design.
Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.
Highly recommend HeroThemes for your Knowledge Base needs!
Heroic Inbox provides everything you need to deliver exceptional customer support.
No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.
No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.
Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.
Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.
Find any conversation, customer, or information instantly with powerful search and filtering capabilities.
Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.
Create drafts for approval or review before they are sent. Improve team workflow and management.
See when customers read sent messages. Keep informed of customer response and improve message flow.
Review message history and see previous message history from a customer. Better understand customers and track recurring questions.
Open and view file attachment from the WordPress dashboard. Get more from email and files.
Send automatic replies for incoming messages. Improve customer satisfaction and engagement.
Custom signatures for mailboxes. Include key information in each message.
We're excited to have you experience Heroic Inbox. Over the next 14 days, if Heroic Inbox isn't the best fit, simply reach out!
We'll happily refund 100% of your money. No questions asked.
All pricing is in USD. You can change plans or cancel your account at any time.
* Special introductory pricing, all renewals are at full price.
Not satisfied? It's rare, but if you are, get a full refund within 14 days - no questions asked.
Your data stays secure within your WordPress site. Heroic Inbox doesn't store any sensitive information, ensuring complete privacy for your users.
Not tech-savvy? No worries. Our support team is known for quick, helpful responses to keep your helpdesk running smoothly.
You can connect your email address either via secure IMAP/SMT or with one click OAuth-based Gmail/Workspace connection.
Yes - use our one-click importer to import your current emails into Heroic Inbox.
Yes. Guests can open tickets by simply sendign an emailing to your connected email account.
Unlimited. Roles include Admin, Manager and Agent.
Yes all emails are automatically piped into Heroic Inbox. We connect via secure IMAP/SMTP (OAuth-based for Gmail/Workspace) and automatically convert each new email into a ticket, threading replies onto the same ticket.
HeroThemes plugins are perfect for freelancers, agencies, business owners small or big. If you want to effectively support your customers, you need to use HeroThemes. Our mission is to empower businesses to offer superior support.
Yes, you may upgrade your license at any time. Simply click the link in your Account area to Upgrade and pay the difference in cost.
Our plugins are carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.
We're here to help. Feel free to contact us here.