About Us - HeroThemes

Born from Experience

We started 15 years ago building WordPress themes. As our customer base grew, so did our support challenges. Response times climbed and we knew we needed a better approach.

Instead of settling for generic tools, we built our own. The result: Heroic KB for self-service knowledge bases and Heroic Inbox for streamlined email ticketing.

The Results Speak

Our tools reduced support response times by 70% and now power customer support for 31,940+ businesses across every industry.

Today our focus is simple: build the best WordPress customer support tools so you can focus on what matters most — running your business.

Our Mission

We simplify customer support for your business, empowering you to deliver exceptional experiences with ease.

See Our Products

Chris Hadley

Founder, Product Lead

At 17, I built my first forum software design company, serving a growing user base before selling it at 19. This ignited my passion for user-friendly technology.

Leveraging my understanding of user needs in the WordPress space, I founded HeroThemes 15 years ago. Today, HeroThemes empowers over 31,940 satisfied customers with world-class customer support tools for WordPress.

When I'm not designing the future of WordPress support solutions, I'm out exploring hidden gems on all 7 continents!

Richard Long

Partner, Chief Technology Officer

As a seasoned computer scientist, I spent years tackling complex challenges for leading UK companies in the finance and telecoms sector.

Now, as Lead Developer at HeroThemes, I leverage my expertise to develop innovative WordPress solutions that empower businesses to connect and engage with their customers.

When I'm not writing code, you can find me conquering trails on my quest to discover the UK's best mountain bike parks!

Trusted by the biggest brands and 31,940 customers WordPress users