The #1 WordPress Knowledge Base Theme
KnowAll is a fully featured knowledge base theme for WordPress.
Fewer support tickets, happier customers
Your knowledge base provides support even when you're not around.
Always Available Support
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Customers can help themselves
Customers are happier when they can answer their own questions.
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Less time spent answering questions
Reduce the number of repetitive customer questions you receive.
Instant Answers
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Provide answers quickly
KnowAll offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team.
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Suggest related content
Not every visitor knows what they're looking for. KnowAll's instant search makes suggestions as they type.
Easy to Customize
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Reflect Your Company's Brand
Personalize KnowAll to match your company's brand.
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Live Customization
Effortlessly change the logo, colors and more in a click. No coding knowledge required.
Looks great on any device
KnowAll looks fantastic on desktop, laptop, tablets and phones.
Customers can access your knowledge base whatever device they use.
Actionable Analytics
Get meaningful, actionable insights from your knowledge base.
Search Analytics
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Discover what your visitors are looking for
Gain valuable insights into how your visitors search your knowledge base.
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Learn what content you're missing
Understand what your visitors fail to find searching so you know what articles to write next.
Article Feedback
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Get feedback from real visitors
Feedback helps you understand what content visitors like.
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Improve bad articles
Make your knowledge base more effective by identifying and refining unhelpful articles.
Transfer Analytics
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Track when your visitors are reaching out for help
Discover which knowledge base articles generate the most queries.
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Integrates with everything
Don't worry about complicated integrations, simply tell KnowAll where to direct visitors for support and we'll do the rest.
Everything you need to run an effective knowledge base
All the features you need, in an all-in-one package.
Useful Shortcodes
KnowAll is packed with useful shortcodes such as toggles, accordions, tabs and notices.
Article Attachments
Add downloadable files to articles with built-in support for attachments.
Dedicated Widgets
Widgets for displaying list of articles, knowledge base categories and more.
Article Ordering
Control article order with drag and drop ease or choose from a range of presets.
Category Ordering
Easily organize your categories exactly the way you want them.
Translation Ready
KnowAll includes language template files ready for translation into your language.
Article Tags
Tag articles to organize and group related content.
Supports Video
Embed videos from YouTube or Vimeo directly into your articles.
User Restriction BETA
Lock your knowledge base to logged-in users only.
Article Comments
Enable comments and replies on your knowledge base articles.
WPML Compatible
Run a multilingual knowledge base with WPML support.
Plugin Compatibility
Compatible with popular plugins such as Yoast SEO, Gravity Forms & Contact Form 7.
Revision History
Track article drafts and edits. Restore previous versions when needed.
Automatic Updates
Never miss new features and security fixes with one click automatic theme updates.
Online Documentation
Documentation to help you get the most out of your WordPress knowledge base theme.
Used by over 26,283 businesses & professionals
Our customers are our biggest fans. Here's just some of the amazing feedback we've received:
At Pagely we set up the KnowAll theme as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.
KnowAll has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits.
We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.
A lot of thought has gone into this theme, in how it looks, works and how both the user and admin interact with it.
In comparison to other knowledge based software available on the market, KnowAll does a wonderful job at a fraction of the cost.
KnowAll's extensive customization options have allowed us to make it our own both aesthetically and functionally and as a result it has increased engagement with our internal knowledge base.
We are happy that we chose KnowAll and would recommend it to others.
We expanded our support team from 1 full-time employee to 6 part-time employees, so we were looking for an easy way to share our knowledge to all (new) support employees. I've tried KnowAll and it was just what I was looking for.
Easy to set up, all employees understand it, great search, their support team responds in no time to tickets and it only costs $149. For us it is a no-brainer to keep using KnowAll.
Join 26,283 customers using HeroThemes
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Everything in Plus, and:
- Slack Integration
Send notifications of new article feedback and more to your Slack channel.
- HelpScout Integration
See suggested help articles from your knowledge base in HelpScout mailboxes.
- Gravity Forms Integration
Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Priority Support
Your support queries are expedited to our team and prioritized.
- Use on 5 Sites
You can use the theme on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- Slack Integration
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Everything in Essential, and:KnowAll Plus$199For growing businesses that want to use data to make smarter decisions with their knowledge base
- Search Analytics
Get actionable insights into what your visitors are searching for.
- Article Feedback
Get feedback that will help you understand which articles are effective.
- Use on 3 Sites
You can use the theme on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- Search Analytics
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Essential includes:
- 1 Year of Updates
12 months of product updates, enhancements and fixes. Includes auto-updates direct to your site.
- 1 Year of Support
12 months of product support from the HeroThemes team. Includes tutorials and knowledge base access.
- Use on 1 Site
You can use the theme on 1 site. If you're using multisite, each sub-site counts as a separate site.
- 1 Year of Updates
Your purchase is covered by our no-risk, 30 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 30 days from original purchase.
HeroThemes Founder
Frequently Asked Questions
Yes, you can find the documentation here: KnowAll Theme Documentation.
The theme includes a packaged version of the plugin tailored to KnowAll. No additional purchase is necessary!
Our products are translation ready. We package the translation files to help you get started with just a few steps.
The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.
It is not mandatory to maintain your subscription for use of the product, only for ongoing support and updates.
This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.
We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.
We accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.
We're here to help. Feel free to contact us here.