The #1 WordPress Knowledge Base Theme

KnowAll is a fully featured knowledge base theme for WordPress.

26,182+ customers use our WordPress themes & plugins including:
Pagely Airbnb JetPack CRM NC State University RSPCA Newegg Sennheiser AnyDesk USC Domotz

Fewer support tickets, happier customers

Your knowledge base provides support even when you're not around.

24/7 Support

Always Available Support

  • Customers can help themselves

    Customers are happier when they can answer their own questions.

  • Less time spent answering questions

    Reduce the number of repetitive customer questions you receive.

Instant Answers

Instant Answers

  • Provide answers quickly

    KnowAll offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team.

  • Suggest related content

    Not every visitor knows what they're looking for. KnowAll's instant search makes suggestions as they type.

Customizable

Easy to Customize

  • Reflect Your Company's Brand

    Personalize KnowAll to match your company's brand.

  • Live Customization

    Effortlessly change the logo, colors and more in a click. No coding knowledge required.

Responsive

Looks great on any device

KnowAll looks fantastic on desktop, laptop, tablets and phones.
Customers can access your knowledge base whatever device they use.

Looks great on any device
Analytics

Actionable Analytics

Get meaningful, actionable insights from your knowledge base.

Analytics Dashboard

Search Analytics

  • Discover what your visitors are looking for

    Gain valuable insights into how your visitors search your knowledge base.

  • Learn what content you're missing

    Understand what your visitors fail to find searching so you know what articles to write next.

Article Feedback

Article Feedback

  • Get feedback from real visitors

    Feedback helps you understand what content visitors like.

  • Improve bad articles

    Make your knowledge base more effective by identifying and refining unhelpful articles.

Search Analytics

Transfer Analytics

  • Track when your visitors are reaching out for help

    Discover which knowledge base articles generate the most queries.

  • Integrates with everything

    Don't worry about complicated integrations, simply tell KnowAll where to direct visitors for support and we'll do the rest.

Features

Everything you need to run an effective knowledge base

All the features you need, in an all-in-one package.

Shortcodes

Useful Shortcodes

KnowAll is packed with useful shortcodes such as toggles, accordions, tabs and notices.

Article Attachments

Article Attachments

Add downloadable files to articles with built-in support for attachments.

Knowledge Base Widgets

Dedicated Widgets

Widgets for displaying list of articles, knowledge base categories and more.

Article Ordering

Article Ordering

Control article order with drag and drop ease or choose from a range of presets.

Category Ordering

Category Ordering

Easily organize your categories exactly the way you want them.

Translation Ready

Translation Ready

KnowAll includes language template files ready for translation into your language.

Article Tags

Article Tags

Tag articles to organize and group related content.

Video Support

Supports Video

Embed videos from YouTube or Vimeo directly into your articles.

User Restriction

User Restriction BETA

Lock your knowledge base to logged-in users only.

Article Comments

Article Comments

Enable comments and replies on your knowledge base articles.

WPML Compatible

WPML Compatible

Run a multilingual knowledge base with WPML support.

Plugin Compatibility

Plugin Compatibility

Compatible with popular plugins such as Yoast SEO, Gravity Forms & Contact Form 7.

Revision History

Revision History

Track article drafts and edits. Restore previous versions when needed.

Automatic Updates

Automatic Updates

Never miss new features and security fixes with one click automatic theme updates.

Online Documentation

Online Documentation

Documentation to help you get the most out of your WordPress knowledge base theme.

Testimonials

Used by over 26,182 businesses & professionals

Our customers are our biggest fans. Here's just some of the amazing feedback we've received:

At Pagely we set up the KnowAll theme as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.

KnowAll has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits.

We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.

Sean Tierney Sean Tierney Director of Sales - Pagely

A lot of thought has gone into this theme, in how it looks, works and how both the user and admin interact with it.

In comparison to other knowledge based software available on the market, KnowAll does a wonderful job at a fraction of the cost.

Dave Legion Dave Legion Founder - TAXO'D

KnowAll's extensive customization options have allowed us to make it our own both aesthetically and functionally and as a result it has increased engagement with our internal knowledge base.

We are happy that we chose KnowAll and would recommend it to others.

Sean Tierney Sam Gluck Outlandish

We expanded our support team from 1 full-time employee to 6 part-time employees, so we were looking for an easy way to share our knowledge to all (new) support employees. I've tried KnowAll and it was just what I was looking for.

Easy to set up, all employees understand it, great search, their support team responds in no time to tickets and it only costs $149. For us it is a no-brainer to keep using KnowAll.

Koen Driessen Koen Driessen Co-founder - Scribbr

Rated 4.91 out of 5 stars.

Customer Spotlight

Site Showcase

See some of the amazing sites built with KnowAll.

Pricing

Join 26,182 customers using HeroThemes

  • KnowAll Pro
    $399
    Everything you need to build the best performing knowledge base
    Everything in Plus, and:
    • Slack Integration Send notifications of new article feedback and more to your Slack channel.
    • HelpScout Integration See suggested help articles from your knowledge base in HelpScout mailboxes.
    • Gravity Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
    • Priority Support Your support queries are expedited to our team and prioritized.
    • Use on 5 Sites You can use the theme on 5 sites. If you're using multisite, each sub-site counts as a separate site.
  • KnowAll Essential
    $149
    Essential tools to build your knowledge base
    Essential includes:
    • 1 Year of Updates 12 months of product updates, enhancements and fixes. Includes auto-updates direct to your site.
    • 1 Year of Support 12 months of product support from the HeroThemes team. Includes tutorials and knowledge base access.
    • Use on 1 Site You can use the theme on 1 site. If you're using multisite, each sub-site counts as a separate site.
Prices listed are in USD. Licenses are automatically renewed annually. You can change plans or cancel your renewal at any time.
100% Money Back Guarantee

Your purchase is covered by our no-risk, 30 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 30 days from original purchase.

HeroThemes Founder

Frequently Asked Questions

Can I see the theme documentation?

Yes, you can find the documentation here: KnowAll Theme Documentation.

Do I need to purchase the Heroic Knowledge Base plugin separately?

The theme includes a packaged version of the plugin tailored to KnowAll. No additional purchase is necessary!

Does it work in my language?

Our products are translation ready. We package the translation files to help you get started with just a few steps.

How do annual renewals work?

The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.

It is not mandatory to maintain your subscription for use of the product, only for ongoing support and updates.

This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.

Do you offer a trial before purchase?

We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.

What payment methods do you accept?

We accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.

Help! I still have questions!

We're here to help. Feel free to contact us here.