With instant search, article analytics, user feedback, email reports and more. Heroic Knowledge Base provides a curated knowledge base experience for you and your visitors.
Our knowledge base offers a modern design that will style your articles and make it look professional without any design skills.
Need to customize it? No problem, you'll find several customizable options to reflect your brand.
It's the end of endlessly searching looking for answers.
Category organization and powerful search make it easy to find answers you're looking for.
Heroic KB offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team.
Not every visitor knows what they're looking for. Heroic KB's instant search makes suggestions as they type.
Gain valuable insights into how your visitors search your knowledge base.
Learn what content you're missing. Discover when questions remain unanswered so you can create an article to answer them.
Get feedback easily so you can efficiently develop and refine your knowledge base articles.
Feedback helps you understand what content visitors find useful and engaging. Make your knowledge base more effective by identifying and refining unhelpful articles.
Heroic Help Assistant helps you reduce the number of incoming customer support requests.
It provides a quick and convenient way of allowing visitors to interact with your knowledge base anywhere on your site.
Here are just a few examples of what has been built with Heroic Knowledge Base
Create a help site that can answer all your customers' product queries.
Build a repository of tutorials, how-to guides, code examples and more.
Create a reference guide that can always be kept up to date.
Restrict your knowledge base to logged in users for employee or client portals.
Use Heroic KB with WPML to create a multilingual knowledge base.
Capture SOPs including employee handbooks, sales/marketing scripts and more.
Our customers are our biggest fans. Here are just some of the 5 star reviews we've received so far:
At Pagely we set up Heroic KB as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.
Heroic KB has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits.
We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.
Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design. Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.
Highly recommend HeroThemes for your Knowledge Base needs!
Having tried a few free plugins and third party systems but not found one that meets my needs. The Heroic KB plugin was much better than anything else I had tried and really easy to set up.
It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets.
My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!
Heroic Knowledge Base is turning out to be one of my favorite plugins. It's stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.
Heroic Knowledge Base has all the features you need to create and manage a successful knowledge base.
Lock your entire knowledge base to logged-in users, lock individual categories or single articles.
Use the knowledge base on a public site, password protected site or internal intranet.
Run a knowledge base in your language, or multiple languages (using WPML). Offer content to a global audience.
Add downloadable files to articles with built-in support for attachments.
Automatically builds an in-article Table of Contents for articles, easing navigation for visitors.
Get your knowledge base installed and configured with sample content added in just a few clicks.
Control article order with drag and drop ease or choose from a range of presets.
Easily organize your categories exactly the way you want them.
Tag articles for easier sorting, management and discovery.
Enable comments and replies on your knowledge base articles.
Track article drafts and edits. Restore previous versions when needed.
Embed videos from YouTube or Vimeo directly into your articles.
Gather feedback from your visitors, enabling you to refine and improve your content over time.
Increase the visual appeal of your knowledge base with the included category icons or add your own.
Get weekly email reports summarizing key information and statistics from your knowledge base, right to your inbox.
Why thousands of customers trust HeroThemes for their knowledge base.
We specialize in premium customer support products for WordPress, with 12 years of experience and over 25,000 customers. You're in good company.
Our support center offers detailed product documentation and tips to help you make the most from your purchase. The support team is on hand to offer one-to-one email support if required.
We're so confident in our products and to help ensure the best possible fit for your site, we offer an unconditional 14 day money back guarantee.
Yes, we've designed and tested this plugin with a number of the most popular free and premium WordPress themes. You can customize the look and feel of your Knowledge Base using the quick and easy built in controls.
Yes, you can find the documentation here: Heroic Knowledge Base Documentation.
HeroThemes plugins are perfect for freelancers, agencies, business owners small or big. If you want to effectively support your customers, you need to use HeroThemes. Our mission is to empower businesses to offer superior support.
No. Heroic KB and Heroic Inbox are WordPress plugins, so it will NOT work on sites that do not use WordPress. Additionally, HeroThemes plugins are only compatible with WordPress.com when the account level is Business or eCommerce. You must be using a self-hosted version of WordPress to utilize HeroThemes plugins.
Our plugins are carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.
We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 14 day money back guarantee.
We accept a variety of credit and debit cards via our secure payment processors Stripe & PayPal. The payment methods accepted include PayPal, VISA, Mastercard, American Express and Discover Network. Payment details are encrypted and secure. No card details are stored on our server.
We're here to help. Feel free to contact us here.