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Make sure you're running the latest version of WordPress
Make sure you're running the latest version of the theme/plugin
Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
Make sure you're using an unmodified version of the theme. Customizations should be made in child themes.
Check our knowledge base for answers to common problems.

Please check our support policy for details of what our support covers.

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