We're using KnowAll as an internal knowledge base for our employees and so far it's turning out to be great!

This was a better option for us as a small company, instead of spending thousands of dollars per year using a hosted service with loads of features we don't use or need.

Thanks for a great product!

I really like KnowAll. Probably the easiest to use WordPress based product I've ever used. Install, customize, done. Loved it. I only wish more WordPress products were built like that. Also like that it looks just as good as the crazy expensive knowledge base products.

KnowAll has helped us to centralize resources previously strewn across multiple video platforms and document repositories. It has given our support materials a professional look, and improved our ability to quickly surface relevant documentation to our clientele.

Love KnowAll – it has been a great move for us… it looks great, is easy to use and ensures our customers have everything they need in one place.

I love it. It gives you everything you need for your knowledge base without any hassle. Setting it up is very easy and I love the sidebar function that automatically creates a navigation.

KnowAll's extensive customisation options have allowed us to make it our own both aesthetically and functionally and as a result it has increased engagement with our internal Wiki. We are happy that we chose KnowAll and would recommend it to others.

We expanded our support team from 1 full-time employee to 6 part-time employees, so we were looking for an easy way to share our knowledge to all (new) support employees. I've tried KnowAll and it was just what I was looking for. Easy to set up (took me 2 hours to fully customize it), all employees understand it, great search, their support team responds in no time to tickets and it only costs $149. For us it is a no-brainer to keep using KnowAll.

At Pagely we set up the HeroThemes the KnowAll theme as a pre-sales KB for people evaluating our managed WP hosting service. Initially we had intended to run this as an internal-facing tool to be used exclusively by our sales team. The idea was to make the KB into the authoritative hub for all pre-sales questions. Training would consist of having new salespeople self-educate about our service by combing through KB articles then listening to recent calls, reading sales exchanges and internal chats and then updating that info in the KB.

Midway through this process of setting this up we realized with extra work we could externalize the resource and transform it into a self-serve resource that could be used by prospects as well as salespeople. We put our interns on the task of extracting & sanitizing Q&A from the aforementioned channels. To date have over 400 discreet question & answer pairs from past sales exchanges. We added a livechat widget to the KB site for leadgen and as a mechanism to answer questions not currently addressed by the KB. In all the KB has been a great asset to the Pagely sales process. The type-ahead search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic area. Backend reports show us which articles are unclear and need refinement. Having it indexed by Google gives us long-tail SEO benefits. And most importantly we now have a scaleable way to onboard our new salespeople. The KB allows us to preserve tribal sales knowledge and exposes it in a way that teaches salespeople and also accommodates prospects who prefer to get their answers self-serve. We're happy customers of HeroThemes and endorse both the product and the support we've seen from the company.