The Best WordPress Knowledge Base Plugin

Heroic KB helps you create a beautifully designed, searchable knowledge base in minutes.

27,041+ customers use our WordPress themes & plugins including:
JetPack CRM Newegg USC

The Smart Knowledge Base plugin for your WordPress site

With instant search, article analytics, user feedback, email reports and more. Heroic Knowledge Base provides a curated knowledge base experience for you and your visitors.

Create

Create articles that look great by default

Our knowledge base offers a modern design that will style your articles and make it look professional without any design skills.

Need to customize it? No problem, you'll find several customizable options to reflect your brand.

Organize

Make it easy for visitors to browse and discover

It's the end of endlessly searching looking for answers.

Category organization and powerful search make it easy to find answers you're looking for.

Search

Get answers to your visitors quickly

Heroic KB offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team.

Not every visitor knows what they're looking for. Heroic KB's instant search makes suggestions as they type.

Analyze

Discover what your visitors are looking for

Gain valuable insights into how your visitors search your knowledge base.

Learn what content you're missing. Discover when questions remain unanswered so you can create an article to answer them.

Improve

Get feedback from real visitors

Get feedback easily so you can efficiently develop and refine your knowledge base articles.

Feedback helps you understand what content visitors find useful and engaging. Make your knowledge base more effective by identifying and refining unhelpful articles.

Help Assistant

Provide answers anywhere on your website

Heroic Help Assistant helps you reduce the number of incoming customer support requests.

It provides a quick and convenient way of allowing visitors to interact with your knowledge base anywhere on your site.

Heroic KB Use Cases

Here are just a few examples of what has been built with Heroic Knowledge Base

Product Help Docs

Create a help site that can answer all your customers' product queries.

Technical Documentation

Build a repository of tutorials, how-to guides, code examples and more.

Online User Guides

Create a reference guide that can always be kept up to date.

Internal Knowledge Base

Restrict your knowledge base to logged in users for employee or client portals.

Multilingual Knowledge Base

Use Heroic KB with WPML to create a multilingual knowledge base.

Standard Operating Procedures

Capture SOPs including employee handbooks, sales/marketing scripts and more.

Used by over 27,041 businesses & professionals

Our customers are our biggest fans. Here are just some of the 5 star reviews we've received so far:

At Pagely we set up Heroic KB as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.

Heroic KB has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits.

We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.

Sean Tierney Sean Tierney Director of Sales - Pagely

Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design. Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.

Highly recommend HeroThemes for your Knowledge Base needs!

Tobias Knobl Tobias Knobl CEO - Mailbutler

Having tried a few free plugins and third party systems but not found one that meets my needs. The Heroic KB plugin was much better than anything else I had tried and really easy to set up.

It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets.

My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!

Katie Keith Legion Katie Keith Operations Director - Barn2 Plugins

Heroic Knowledge Base is turning out to be one of my favorite plugins. It's stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.

Brett McIntosh Driessen Brett McIntosh Organiser - Investean
Rated 4.88 out of 5 stars.

Feature Overview

Heroic Knowledge Base has all the features you need to create and manage a successful knowledge base.

User Restriction

Lock your entire knowledge base to logged-in users, lock individual categories or single articles.

Internal / External Site Support

Use the knowledge base on a public site, password protected site or internal intranet.

Multilingual Support

Run a knowledge base in your language, or multiple languages (using WPML). Offer content to a global audience.

Article Attachments

Add downloadable files to articles with built-in support for attachments.

Built in Table of Contents

Automatically builds an in-article Table of Contents for articles, easing navigation for visitors.

Setup Assistant

Get your knowledge base installed and configured with sample content added in just a few clicks.

Article Ordering

Control article order with drag and drop ease or choose from a range of presets.

Category Ordering

Easily organize your categories exactly the way you want them.

Article Tags

Tag articles for easier sorting, management and discovery.

Article Comments

Enable comments and replies on your knowledge base articles.

Revision History

Track article drafts and edits. Restore previous versions when needed.

Supports Video

Embed videos from YouTube or Vimeo directly into your articles.

Article Ratings & Feedback

Gather feedback from your visitors, enabling you to refine and improve your content over time.

Custom Category Icons

Increase the visual appeal of your knowledge base with the included category icons or add your own.

Email Reports Coming Soon

Get weekly email reports summarizing key information and statistics from your knowledge base, right to your inbox.

Pricing

Choose Your License

Join 27,041 customers using a Heroic Knowledge Base

Heroic KB Pro
$399
Everything you need to build the best performing knowledge base
Everything in Plus, and:
  • Slack Integration Send notifications of new article feedback and more to your Slack channel.
  • HelpScout Integration See suggested help articles from your knowledge base in HelpScout mailboxes.
  • Gravity Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
  • Priority Support Your support queries are expedited to our team and prioritized.
  • Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
Heroic KB Essential
$149
Essential tools to build your knowledge base
Essential includes:
  • Heroic KB Theme
  • 1 Year of Updates 12 months of product updates, enhancements and fixes. Includes auto-updates direct to your site.
  • 1 Year of Support 12 months of product support from the HeroThemes team. Includes tutorials and knowledge base access.
  • Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
Prices listed are in USD. Licenses are automatically renewed annually. You can change plans or cancel your renewal at any time.
100% Money Back Guarantee

Your purchase is covered by our no-risk, 30 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 30 days from original purchase.

HeroThemes Founder

The Perfect Choice

Why thousands of customers trust HeroThemes for their knowledge base.

The WordPress Knowledge Base Experts

We specialize in premium customer support products for WordPress, with 11 years of experience and over 25,000 customers. You're in good company.

Detailed Documentation & Support

Our support center offers detailed product documentation and tips to help you make the most from your purchase. The support team is on hand to offer one-to-one email support if required.

Money Back Guarantee

We're so confident in our products and to help ensure the best possible fit for your site, we offer an unconditional 30 day money back guarantee.

Frequently Asked Questions

Will the knowledge base plugin be compatible with my theme?

Yes, we've designed and tested this plugin with a number of the most popular free and premium WordPress themes. You can customize the look and feel of your Knowledge Base using the quick and easy built in controls.

Can I see the plugin documentation?

Yes, you can find the documentation here: Heroic Knowledge Base Documentation.

Does it work in my language?

Our products are translation ready. We package the translation files to help you get started with just a few steps.

How do annual renewals work?

The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.

This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.

Do you offer a free trial?

We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.

What payment methods do you accept?

We accept a variety of credit and debit cards via our secure payment processors Stripe & PayPal. The payment methods accepted include PayPal, VISA, Mastercard, American Express and Discover Network. Payment details are encrypted and secure. No card details are stored on our server.

Help! I still have questions!

We're here to help. Feel free to contact us here.