Get one-to-one email support for your HeroThemes ThemeForest purchase.
ThemeForest Purchase Code
Please see this
ThemeForest article on where to find your purchase code.
What's your name?
Where do we reply to?
What can we help you with?
Share all the details. Be specific and include some steps to recreate things to help us get to the bottom of the problem more quickly!
Find this in WP Admin > Appearance > Themes > Click Theme Details