Lightning fast AJAX search enables customers to find what they need in seconds.
Collect feedback on articles so you can pinpoint which articles are helping your users, and identify which need improving.
Find out in seconds how well your knowledge base is helping your users.
Take control of your content! Drag and drop category ordering so you can order everything your way.
Provide your visitors with downloadable files in articles with built-in support for attachments.
Three widgets for displaying knowledge base article, categories and authors across your site.
Reduce time responding to the same questions time and time again. Start spending more time on your business and less on repetitive emails.
Retain customers and convert sales. Customers can answer their own queries and will be more likely to purchase and recommend your products and services.
Customers get answers fast. Now you can help them 24 hours a day, 7 days a week, without the expense of a large customer service team.
Our customers are our biggest fans. Here's just some of the amazing feedback we've received:
At Pagely we set up Heroic KB as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.
Heroic KB has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits.
We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.
Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design. Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.
Highly recommend HeroThemes for your Knowledge Base needs!
Having tried a few free plugins and third party systems but not found one that meets my needs. The Heroic KB plugin was much better than anything else I had tried and really easy to set up.
It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets.
My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!
Heroic Knowledge Base is turning out to be one of my favorite plugins. It's stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.
Heroic Knowledge Base puts you in control, with a template centric structure, filters and code. Theme integration notes are provided, making for one of the most flexible knowledge base plugins for WordPress.
Heroic Knowledge Base will work out of the box with most well coded WordPress themes, with the responsive default styling provided in the plugin.
All our Heroic customers benefit from our dedicated support team offering friendly one-to-one support whenever you need it.
Your purchase is covered by our no-risk, 30 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 30 days from original purchase.
Yes, we've designed and tested this plugin with a number of the most popular free and premium WordPress themes. You can customize the look and feel of your Knowledge Base using CSS or modifying the included templates.
Absolutely. The Heroic Knowledge Base plugin powers our knowledge base which we have used to support thousands of customers worldwide.
Yes, you can find the documentation here: Heroic Knowledge Base Documentation.
Our products are translation ready. We package the translation files to help you get started with just a few steps.
The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.
It is not mandatory to maintain your subscription for use of the product, only for ongoing support and updates.
This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.
We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.
We accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.
We're here to help. Feel free to contact us here.