The Best WordPress Knowledge Base Plugin
Heroic KB helps you create a beautifully designed, searchable knowledge base that gives customers answers to FAQs.
Powerful and Instantly Useful
From the first article you publish, you’ll start receiving less email. Here are just some of the features that make Heroic Knowledge Base the most powerful WordPress knowledge base plugin.
Instant Answers
Lightning fast AJAX search enables customers to find what they need in seconds.
Article Feedback
Collect feedback on articles so you can pinpoint which articles are helping your users, and identify which need improving.
Built-in Analytics
Find out in seconds how well your knowledge base is helping your users.
Content Ordering
Take control of your content! Drag and drop category ordering so you can order everything your way.
Article Attachments
Provide your visitors with downloadable files in articles with built-in support for attachments.
Widgets Included
Three widgets for displaying knowledge base article, categories and authors across your site.
How You Can Save Time, Grow Your Sales & Have Happier Customers
Here's why smart business use self-service customer service to grow their business, and you could too!
Save Time
Reduce time responding to the same questions time and time again. Start spending more time on your business and less on repetitive emails.
Grow Your Sales
Retain customers and convert sales. Customers can answer their own queries and will be more likely to purchase and recommend your products and services.
Happier Customers
Customers get answers fast. Now you can help them 24 hours a day, 7 days a week, without the expense of a large customer service team.
Used by over 26,293 businesses & professionals
Our customers are our biggest fans. Here's just some of the amazing feedback we've received:
At Pagely we set up Heroic KB as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.
Heroic KB has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits.
We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.
Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design. Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.
Highly recommend HeroThemes for your Knowledge Base needs!
Having tried a few free plugins and third party systems but not found one that meets my needs. The Heroic KB plugin was much better than anything else I had tried and really easy to set up.
It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets.
My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!
Heroic Knowledge Base is turning out to be one of my favorite plugins. It's stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.
Seamless WordPress Integration
Using Heroic Knowledge Base is as easy as creating a WordPress page or post.
Instant Theme Integration
Heroic Knowledge Base puts you in control, with a template centric structure, filters and code. Theme integration notes are provided, making for one of the most flexible knowledge base plugins for WordPress.
Developer Friendly
Heroic Knowledge Base will work out of the box with most well coded WordPress themes, with the responsive default styling provided in the plugin.
Support By Real People
All our Heroic customers benefit from our dedicated support team offering friendly one-to-one support whenever you need it.
Feature Overview
Heroic Knowledge Base has all the features you need to create and manage a successful knowledge base.
- Add/Edit articles
- Article versioning with revisions
- Attach images & files to articles
- Password protect & hide articles
- Custom article categories & tags
- Drag & drop category ordering
- Collect article feedback
- Mobile friendly
- AJAX live search
- Custom slugs/permalinks
- WPML compatibility
- Widgets included
- Fully localized
- Theme integration ready
- Developer friendly
- Regular updates
- Friendly support
A Powerful WordPress Knowledge Base ...Without the High Costs
Join 26,293 customers using a Heroic Knowledge Base
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Everything in Plus, and:
- Slack Integration
Send notifications of new article feedback and more to your Slack channel.
- HelpScout Integration
See suggested help articles from your knowledge base in HelpScout mailboxes.
- Gravity Forms Integration
Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Priority Support
Your support queries are expedited to our team and prioritized.
- Use on 5 Sites
You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- Slack Integration
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Everything in Essential, and:Heroic KB Plus$159For growing businesses that want to use data to make smarter decisions with their knowledge base
- Search Analytics
Get actionable insights into what your visitors are searching for.
- Article Feedback
Get feedback that will help you understand which articles are effective.
- Use on 3 Sites
You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- Search Analytics
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Essential includes:
- 1 Year of Updates
12 months of product updates, enhancements and fixes. Includes auto-updates direct to your site.
- 1 Year of Support
12 months of product support from the HeroThemes team. Includes tutorials and knowledge base access.
- Use on 1 Site
You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- 1 Year of Updates
Your purchase is covered by our no-risk, 30 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 30 days from original purchase.
HeroThemes Founder
Frequently Asked Questions
Yes, we've designed and tested this plugin with a number of the most popular free and premium WordPress themes. You can customize the look and feel of your Knowledge Base using CSS or modifying the included templates.
Absolutely. The Heroic Knowledge Base plugin powers our knowledge base which we have used to support thousands of customers worldwide.
Yes, you can find the documentation here: Heroic Knowledge Base Documentation.
Our products are translation ready. We package the translation files to help you get started with just a few steps.
The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.
It is not mandatory to maintain your subscription for use of the product, only for ongoing support and updates.
This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.
We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.
We accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.
We're here to help. Feel free to contact us here.