Heroic Inbox BETA

Manage all your customer emails & support tickets directly in your WordPress website.

Heroic Inbox - WordPress Shared Inbox & Help Desk Plugin
25,653+ customers use our WordPress themes & plugins including:
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Manage all your business emails in powerful shared inboxes, right inside WordPress.

The ultimate shared inbox in WordPress.

  • Manage Your Emails in WordPress

    No more third party platform. Manage all your business emails directly on your own site.

  • Multiple Inboxes All in One Place

    Sales, customer serivce, support, partnerships. Add and manage as many inboces as you'd like in one place.

    Manage company emails like support@, sales@ or any other team email in WordPress.

  • Better Email Organization

    Organize your email with tags. Automate tagging with automated rules.

Get your team working together

  • User Permissions

    Assign inboxes access to team members.

  • Better Email Management

    Your staff can collaborate on appropriate responses and assign messages to the correct individuals.

  • Better Team Management

    Team members can add notes only visible to your team to share information or discuss the best way to answer a message.

Know Your Customers

  • Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation. You'll know what they purchased, when and any other conversations you've had before.

  • Integrates with WooCommerce, Easy Digital Downloads, GiveWP and more...

Inbox Zero In No Time

  • We’ve designed Heroic Inbox to be fast with a snappy UI with smart workflows that help you zip through your emails so you can help your customers faster.

Measure Performance

  • Heroic Inbox tracks every key metric so you can understand how you and your team are performing.

  • See the performance per team member in user friendly reports. See average response time, number of emails answered, customer satisfaction...

Get started in 3 easy steps

1

Install Heroic Inbox

Upload and activate Heroic Inbox on your WordPress site.

2

Link Email Account

Link any Gmail or G Suite email account in a few clicks thanks to our install wizard.

3

Your Inbox Is Live!

That's it! Your inbox is live on Heroic Inbox. You can now assign team members to read and reply.

Features

Everything you need to manage customer support emails

Unlimited Conversations

No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.

Unlimited Users

No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.

Saved Replies

Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.

Collision Detection

Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.

Team Notes

Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.

Draft Replies

Create drafts for approval or review before they are sent. Improve team workflow and management.

File Attachments Coming Soon!

Open and view file attachment from the WordPress dashboard. Get more from email and files.

Message Search Coming Soon!

Search messages to find previous or similar discussions and resolve queries more effectively.

Assign Messages

Assign messages to team members. Improve message flow and management.

Read Receipts

See when customers read sent messages. Keep informed of customer response and improve message flow.

Ticket History

Review message history and see previous message history from a customer. Better understand customers and track recurring questions.

Auto Responders

Send automatic replies for incoming messages. Improve customer satisfaction and improve engagement.

User Signatures Coming Soon!

Custom signatures for team members. Automatically include key information in messages such as title and contact details.

Email Notifications Coming Soon!

Receive notifications of conversation updates and status changes. Keep up-to-date on conversations, even when not in the dashboard.

Reports / Analytics Coming Soon!

Provides key information on the inbox - response times, messages per conversations and more. Get actionable insights into mailbox and team performance.=

Translation Ready

Heroic Inbox includes language template files ready for translation into your language.

Automatic Updates

Never miss new features and updates with one click automatic plugin updates.

Online Documentation

Documentation to help you get the most out of your Heroic Inbox.

Integrates with your favourite tools

Connnect Integrations and make Heroic Inbox even more powerful.

WooCommerce

See customer purchases from WooCommerce

Easy Digital Downloads

See customer purchases from Easy Digital Downloads

GiveWP

See customer donations from GiveWP

WP Simple Pay

See customer purchases from WP Simple Pay

LearnDash

See customer purchases from LearnDash

LifterLMS

See customer purchases from LifterLMS

Slack

Get notified of new conversations and replies in Slack.

Pricing

Join the Heroic Inbox BETA

Get early access to our BETA and save.

  • BETA Pass
    $199
    Get early access to the newest shared inbox plugin for WordPress.
    BETA Pass includes:
    • 365 Day Refund Policy Your purchase is covered by our unbeatable, no-risk, 365 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 365 days from original purchase.
    • Locked in Price, Forever The BETA Pass renews yearly. If you maintain your subscription you'll be grandfathered into to the highest product pacakge at the BETA pass price. This will save you hundreds of dollars a year.
Prices listed are in USD. Licenses are automatically renewed annually. You can change plans or cancel your renewal at any time.

Frequently Asked Questions

What email providers are supported?

We currently only support Gmail and G Suite email accounts.

What does BETA mean?

BETA means you are getting access to the latest software before it is officially released. As this is pre-release software, functionality is likely to change, not work as intended or be missing. Feedback gathered during the BETA will be used to improve and refine the plugin going forward.

Can I use the BETA in a production environment?

We don't recommend using Heroic Inbox while it is in BETA in a production environment (live site).

What payment methods do you accept?

We accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.

Help! I still have questions!

We're here to help. Feel free to contact us here.