Heroic Inbox

Manage all your customer emails & support tickets directly in your WordPress website.

Heroic Inbox - WordPress Shared Inbox & Help Desk Plugin
26,283+ customers use our WordPress themes & plugins including:
Pagely Airbnb JetPack CRM NC State University RSPCA Newegg Sennheiser AnyDesk USC Domotz

Manage all your business emails in powerful shared inboxes, right inside WordPress.

The ultimate shared inbox in WordPress.

  • Manage Your Emails in WordPress

    No more third party platform. Manage all your business emails directly on your own site.

  • Multiple Inboxes All in One Place

    Sales, customer service, support, partnerships. Add and manage as many inboxes as you'd like in one place.

    Manage company emails like support@, sales@ or any other team email in WordPress.

Get your team working together

  • User Permissions

    Assign inboxes access to team members.

  • Better Email Management

    Your staff can collaborate on appropriate responses and assign messages to the appropriate individuals.

  • Better Team Management

    Team members can add notes only visible to your team to share information and co-ordinate responses.

Know Your Customers

  • Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation. You'll know key information and any other conversations you've had before..

Inbox Zero In No Time

  • We've designed Heroic Inbox with smart workflows in mind, that help you crunch through your emails so you can help your customers faster.

Get started in 3 easy steps

1

Install Heroic Inbox

Upload and activate Heroic Inbox on your WordPress site.

2

Link Email Account

Link any Gmail or G Suite email account in a few clicks thanks to our install assistant.

3

Your Inbox Is Live!

Heroic Inbox is ready to use in minutes. Send and receive mail right from the dashboard.

Features

Everything you need to manage customer support emails

Unlimited Conversations

No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.

Unlimited Users

No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.

Saved Replies

Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.

Collision Detection

Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.

Team Notes

Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.

Draft Replies

Create drafts for approval or review before they are sent. Improve team workflow and management.

File Attachments

Open and view file attachment from the WordPress dashboard. Get more from email and files.

Assign Messages

Assign messages to team members. Improve message flow and management.

Read Receipts

See when customers read sent messages. Keep informed of customer response and improve message flow.

Ticket History

Review message history and see previous message history from a customer. Better understand customers and track recurring questions.

Auto Responders

Send automatic replies for incoming messages. Improve customer satisfaction and engagement.

User Signatures

Custom signatures for mailboxes. Include key information in each message.

Translation Ready

Heroic Inbox includes language template files ready for translation into your language.

Automatic Updates

Never miss new features and updates with one click automatic plugin updates.

Online Documentation

Documentation to help you get the most out of Heroic Inbox.

Pricing

Join 26,283 customers using HeroThemes

  • Heroic Inbox
    $199
    per year
    • 1 Year of Updates 12 months of product updates, enhancements and fixes. Includes auto-updates direct to your site.
    • 1 Year of Support 12 months of product support from the HeroThemes team. Includes tutorials and knowledge base access.
    • Use on 1 Site You can use the theme on 1 site. If you're using multisite, each sub-site counts as a separate site.
Prices listed are in USD. Licenses are automatically renewed annually. You can change plans or cancel your renewal at any time.

Frequently Asked Questions

What email providers are supported?

We currently support Gmail and Google Workspace (G Suite) email accounts.

Does it work in my language?

Our products are translation ready. We package the translation files to help you get started with just a few steps.

How do annual renewals work?

The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.

It is not mandatory to maintain your subscription for use of the product, only for ongoing support and updates.

This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.

Do you offer a trial before purchase?

We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.

What payment methods do you accept?

We accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.

Help! I still have questions!

We're here to help. Feel free to contact us here.