Heroic Insider – September 2019

By Disha Sharma

Here’s some newsy news: Automattic has acquired Zero BS CRM, the top WordPress-based CRM solution.

This story makes us doubly happy because not only is Zero BS CRM an amazing CRM solution that brings your entire sales pipeline right inside your WordPress dashboard, but it’s also a happy and long-time KnowAll user.

Kudos to Mike and Woody for the acquisition! We’re thrilled to have supported you as you scaled your business.

Find out in today’s leading story how this awesome company supported thousands of its active users with just a lean team (of two co-founders!).

Here goes…

From Our Blog

[Case Study] Why Zero BS CRM Moved Their Entire Documentation to KnowAll

Discover how this WordPress-based CRM solution chose to go with a WordPress-based knowledge base solution (KnowAll) to support its growing user base while still staying a two-person team.

How To Create A Knowledge Base On WordPress The Easy Way

Here are a few free and paid WordPress themes and plugins to help you add a knowledge base to your website. From helping your customers help themselves (and reducing your incoming tickets) to empowering your agents to quickly find the information they need to resolve issues (thereby reducing your response/resolution times), a knowledge base serves many purposes.

On Providing Customer Support and Developing Support Content

Tech Companies: How to Be World-Class at Up-Selling and Cross-Selling

The top 10% of SaaS companies realize nearly 41% growth in their annual recurring revenue from cross- and up-selling. This is about three times that of an average SaaS provider. In this article, Topline’s Jonathan Klein shows you exactly what you need to do to improve the “take rates” for your up-sell and cross-sell offers while keeping your customer experience from feeling transactional.

4 Steps to Optimize Your Customer Service Technology

This infographic marks out how you can optimize your support strategy, tech, and content at the key milestones as your business evolves. Learn everything from identifying (and fixing) a declining CSAT in your growth stage to having annual tune-ups that help re-align your service and business goals.

WordPress News

WordPress Poised to Begin Implementing Proposal to Auto-Update Older Sites to 4.7

As millions of websites continue to run older WordPress versions – with about 2M websites still running 3.7! – WordPress contributors are discussing rolling out auto-updates. If this gets a consensus, websites running older versions would be automatically updated to version 4.7, without seeking explicit consent from the owners. On a sidenote, WordPress 5.3 development kicks off!

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