Heroic Insider – September 2018

By Disha Sharma

At HeroThemes, we power the help centers and FAQs of dozens of online stores. When we interact with the founders, we’re often surprised to find that their projects actually started out as side hustles.

If you too have been looking to sell online, the best time to start is right now — because, who knows even your products could become instant hits.

And in case you’re confused about going with Shopify or WordPress to open your retail business, check out our latest post on how the two platforms stack up against each other.

Here goes…

From Our Blog

Shopify vs WordPress: Where Should You Build Your eCommerce Store?

In this hands-on comparison post, we look at how Shopify and WordPress compare on points like pricing, scalability, extensibility, maintenance, updates and more. Read on to save the horror of switching the platform once your store is up and running.

What’s The Best WordPress RSS Feed Plugin? 5 Options Compared

Here’s our list of the best WordPress RSS plugins for your website. Learn how the top plugins work and their pros, cons, and setup processes.

On Providing Customer Support and Developing Support Content

5 Customer Service Email Templates for Tough Situations

Here are some empathetic email replies for times when you need to say “NO” to your users — for example, when they seek discounts, request impossible features, or ask for help with trivial issues. Also, find ready-to-use email copy for instances of complaints and service outages.

Addressing Metrics Gaps Between Bot-led and Human-led Service

Anyone who has ever considered using a chatbot might have faced this question: “Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)?” Here is your answer.

WordPress News

WordPress 4.9.8 Maintenance Release

WordPress 4.9.8 is out and it lets you try the Gutenberg editor. In case you don’t know, the Gutenberg editor works like an easy drag and drop page and post builder, which means you can break free from your theme and add custom designs to your website. The SEO plugin Yoast has already released its Gutenberg-compatible version (v. 8.0).

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