Heroic Insider – October 2018

By Disha Sharma

At HeroThemes, we’re big fans of favicons! We just love it when we can instantly spot our favorite website from all the other tabs in our browser window.

In a way, you can think of a favicon as a nifty little UX best practice that makes it easy for your users — especially, your regular users— to access your website. Besides, favicons look really cool and give your website a more branded look.

If you haven’t added a favicon to your website yet, add one now. And in case you don’t know how to, check out our latest post where we share three easy ways to add a favicon to a WordPress website.

Here goes…

From Our Blog

3 Easy Ways to Add a WordPress Favicon in 2018 (Beginner-Friendly Guide)

If there’s one way to make your website shine in a user’s browser (with tens of open tabs), then it’s by adding a favicon. Here are three easy ways to add a favicon to your WordPress website.

6 Best WordPress Podcast Themes Compared (Hands-On Screenshots)

Here’s our list of the best WordPress Podcast themes. This roundup only has themes that are designed exclusively for podcasting with beautiful skins, audio players, and episode catalogs — no ‘generic’ or ‘multi-purpose’ themes in here.

On Providing Customer Support and Developing Support Content

16 Tactics for Boosting Your First Contact Resolution Rate

Ever wondered how many of your customers get their support issues resolved in just one go? That is, with just one support email, or one chat interaction, or by referring to just one article from your help center? Not too many? Well, then here are sixteen excellent tips to improve your first contact resolution rate.

For National Customer Service Week 2018: Essentials Of Customer Service Excellence

Here are eleven customer service essentials that will transform how you approach and offer customer support. Customer service expert Micah Solomon uses these same points when offering customer service consulting to businesses of all sizes and from all industries.

WordPress News

What’s New in Gutenberg? (12th September)

Gutenberg now comes with a full-screen mode. So, if you’re a fan of distraction-free writing, you should love Gutenberg a little more now! The latest version also brings a host of UI improvements and many bug fixes.

Leave A Comment?