Heroic Insider – November 2019

By Disha Sharma

Here’s our latest grab bag of must-reads from our blog and around the web that’ll help you crush your Q4 support goals.

Find tips on lowering your support costs, reducing churn, and implementing the voice-of-the-customer the right way (so your customer experience is always stellar), and more!

Here goes…

From Our Blog

What Is A FAQ Page & How To Create One – A Beginner’s Guide

Some user questions come up ALL.THE.TIME. Think: queries about privacy (“Is your solution GDPR-compliant?“), integrations (“Does your product work with X?“), usage (“What’s your uptime?” ) and more. Such frequently asked questions are best answered on an FAQs page. Here’s how to add one to your WordPress website.

The Best WordPress Email Plugins for Sending Transactional and Promotional Emails

Want to make sure your registration and password reset emails or license keys actually land in your users’ inboxes (within seconds!)? And not hours later in their SPAM folders? Or want to send slick mobile-friendly marketing emails and newsletters right from inside your WordPress dashboard? These WordPress emails plugins have got you covered.

On Providing Customer Support and Developing Support Content

6 Steps to Build Your Service Recovery Program

A well thought-out service recovery program is your best shot at retaining your “at-risk” customers (and revenue). Here are six definitive steps to create one for your business. So the next time you get a two star rating for your solution or some negative word-of-mouth on Facebook, you’ll know exactly what to do!

CEO’s Guide to Growth Through Customer Experience Action

This intriguing read shows you how to tap into the “voice-of-the-customer” at a company-wide level and do things right in the first place — thereby helping you optimize your customer support resources to use the same for creating more value for your customers. While you’re at it, don’t miss the chart showing the 6 Ds of a successful closed-loop voice of customer program.

WordPress News

WordPress 5.2.4 Release Addresses Several Security Issues

Secure your WordPress website by updating to the latest WordPress security release – v 5.2.4. This version addresses six vulnerabilities from the previous one and also brings a few bug fixes. Oh and if you’re a Gutenberg user, version 6.7 is out with support for gradient backgrounds for the button block and the storybook feature (that developers can explore to create independent user interfaces).

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