Did you know that 20% of agent time is spent looking for information?
Just imagine how fast your support response times will get if you can make your product information more accessible to your agents.
Not just that, making your support content easier to access and use works great even for the 76% of your customers who prefer self-help channels.
A thorough knowledge base is one great way to make this possible.
If you haven’t added a knowledge base to your website yet, add one now. And in case you don’t know how to, check out our post where we share two easy ways to add a knowledge base to your WordPress website.
From Our Blog
Here’s a step-by-step tutorial on how to add a knowledge base to a WordPress website. Also, find tips to plan and create its content, article templates, SEO best practices and more.
Here’s our list of the best WordPress eCommerce themes. These beautiful online store themes come packed with exclusive online selling functionality built right into them — so you don’t have to bloat your store with tens of plugins!
On Providing Customer Support and Developing Support Content
Hiring for a customer support role? Here are 21 essential skills to look for. Also, for each skill — like empathy, emotional intelligence, time management and more — get the exact questions and tests to use for evaluating the applicants.
Do you ever wonder which of your customers are ‘at risk’ for churn? Well, if you’re like most businesses, the answer would be ALL OF THEM. But here’s how you can retain (or win back) all these users.
Have you considered the key fundamental elements that should underpin your customer service philosophy? This article discusses actionable tasks and strategies that you can implement to ensure that your customer service philosophy is consistent and successful.
Gutenberg is really bringing WordPress close to the slick drag-and-drop website builders out there! The latest version comes with more blocks, block nesting, and support for video backgrounds among other features.