Heroic Insider – November 2018

By Disha Sharma

Did you know that 20% of agent time is spent looking for information?

Just imagine how fast your support response times will get if you can make your product information more accessible to your agents.

Not just that, making your support content easier to access and use works great even for the 76% of your customers who prefer self-help channels.

A thorough knowledge base is one great way to make this possible.

If you haven’t added a knowledge base to your website yet, add one now. And in case you don’t know how to, check out our post where we share two easy ways to add a knowledge base to your WordPress website.

Here goes…

From Our Blog

How To Create A Knowledge Base On WordPress The Easy Way

Here’s a step-by-step tutorial on how to add a knowledge base to a WordPress website. Also, find tips to plan and create its content, article templates, SEO best practices and more.

6 Best eCommerce WordPress Themes: Conversion-Optimized And Curated

Here’s our list of the best WordPress eCommerce themes. These beautiful online store themes come packed with exclusive online selling functionality built right into them — so you don’t have to bloat your store with tens of plugins!

On Providing Customer Support and Developing Support Content

21 Key Characteristics of Customer Service Employees (And How to Assess Them)

Hiring for a customer support role? Here are 21 essential skills to look for. Also, for each skill — like empathy, emotional intelligence, time management and more — get the exact questions and tests to use for evaluating the applicants.

3 Tips for Re-Engaging Lost and At-Risk Customers

Do you ever wonder which of your customers are ‘at risk’ for churn? Well, if you’re like most businesses, the answer would be ALL OF THEM. But here’s how you can retain (or win back) all these users.

How to Create a Successful Customer Service Philosophy

Have you considered the key fundamental elements that should underpin your customer service philosophy? This article discusses actionable tasks and strategies that you can implement to ensure that your customer service philosophy is consistent and successful.

WordPress News

What’s New in Gutenberg? (19th October)

Gutenberg is really bringing WordPress close to the slick drag-and-drop website builders out there! The latest version comes with more blocks, block nesting, and support for video backgrounds among other features.

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