Having a customer support frontline defense — comprising channels like documentation, knowledge bases, forums, etc. — doesn’t just deflect tickets away from your support team all the time… but also saves you from support crisis in the more difficult times like these.
So if you still don’t have your tier 0 support system in place or if it’s not ready to handle the increased influx, now is the time to level up. We’ve got all the tools and resources you need to do the same in today’s edition!
From Our Blog
A roundup of the top WordPress documentation themes shining the spotlight on what makes each unique. From themes with advanced features like engagement tracking and analytics to the multi-purpose ones that support a range of self-service options and the simpler alternatives that do the job on the budget – there’s a pick that’s right for you in this list!
A list of the top BuddyPress themes that you can use to add a forum (COMMUNITY) to your WordPress website and “crowdsource” support. Along with the unique features of each listing, also learn IF it’s the right one for you.
On Providing Customer Support and Developing Support Content
An action plan with quick items that will help you reinforce your self-service support channels for these challenging times. They’ll instantly set you up to offer better support faster — that, too, while saving your resources for issues that need real “human” attention.
A bootcamp in support video content creation explaining the best use cases of video when it comes to building rich help centers. Learn tactics to produce slick “follow-along-with-me” support content, product walkthroughs, feature overviews and more.
Here’s a peek into the future of WordPress — Automatic updates for everything (themes, plugins, and the core), a new (block-based?) theme Twenty Twenty-One, lazy loading of images and more!