Heroic Insider – May 2019

By Disha Sharma

Did you know that a whopping 67% of your service interactions can be easily replaced with community interactions?

You only need to power it with a living, breathing forum. And businesses are increasingly doing so!

Your forum can be the place to go for your customers … especially for questions your support doesn’t cover. Many organizations already benefit from providing a forum where their community can live.

So if you’re considering adding a forum to your customer support mix — and you should! — we’ve found just the right tools for you today.

Here goes…

From Our Blog

10 Great bbPress Forum Examples to Inspire Your Message Board

bbPress IS the go-to forum solution for WordPress. Here are examples of ten super-busy forums with thousands of active users that this free WordPress forum plugin powers.

What Is The Best WordPress Forum Plugin? 5 Options Compared

If you’re looking to add a support forum to your WordPress site, we compare five of the best and most popular. With helpful tips on what to look out for and how to choose the right one for your needs.

On Providing Customer Support and Developing Support Content

Is It Worth Winning Back Lost Customers?

Every business struggles with churn. But should you try to woo back every customer you lose? In this article, the author suggests that “… the answer may not always be yes,” and also helps you deciper what “it depends,” means in your case!

Camtasia Alternatives: 10 Top Screen Recording and Video Editing Solutions

Videos are an absolute essential when it comes to creating winning support content. Whether it’s creating product tours or configuration tutorials or simply showcasing new features, videos are your best tools. Here are ten amazing screen recording solutions that let you create slick, branded video support content.

WordPress News

AMP Plugin 1.1 Stable Release

Version 1.1 of the AMP Plugin for WordPress is now available for download. So if you want to make AMP-first WordPress websites (that look and work great on mobiles and load within seconds!), check out this plugin.

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