Heroic Insider – June 2019

By Disha Sharma

From a few telltale metrics that you can capture and measure yourself, to the feedback you can collect from your customers, there are many definitive ways to tell if your customers are happy.

And to pinpoint areas where you could do better and improve your customer satisfaction/happiness score.

But measuring how happy or satisfied your customers are can feel overwhelming. To make it somewhat easy and to help you measure the right things – and measure them accurately – we’ve got you some excellent resources.

From Our Blog

Measuring Customer Satisfaction – A Beginner’s Guide

From the key numbers you should track and the customer feedback you should seek to doing “spot checks,” these are all the tactics you need to hack your customer satisfaction metric.

Customer Feedback Surveys: Tools, Best Practices, Templates + More

Are your customers happy with your product, service, or experience? Find out by sending them a feedback survey. Here’s all that’s there to creating winning feedback surveys (that help you gather actionable insights!) and the tools and templates you’d need for the job.

On Providing Customer Support and Developing Support Content

If Your Net Promoter Score (NPS) is Flatlining, Double-Down with Data

Your Net Promoter Score ties directly to your growth. In fact, an industry’s Net Promoter leader outgrows its competitors by a factor greater than two times. So don’t settle for a flatlining NPS. Here’s how to use data to find a breakthrough.

Aligning Operational Metrics With Your Customer Service Goals

Focusing on a few customer service goals can improve your operational efficiency. For e.g., focusing on your First Contact Resolution rate customer service goal can result in reduced operational cost per contact. Here’s how to align your core service and operational goals and metrics, so everyone wins!

WordPress News

WordPress 5.2.1 Maintenance Release

WordPress version 5.2.1 is here. If you haven’t updated already, do so now. In addition to fixing 33 bugs, this release brings a host of improvements to the block editor, accessibility, internationalization, and the Site Health feature that WordPress 5.2 introduced.

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