Heroic Insider – February 2019

By Disha Sharma

When it comes to offering self-service support, one of your most effective tools is a knowledge base. 

When done right, it can handle hundreds of your users’ most common support queries, and save you a lot of support hours and costs.

It’s already a part of the customer support mix of all the companies looking to offer better support experiences.

In case you haven’t set up a knowledge base yet, or if you’re looking for some inspiration, check out these cool knowledge bases that we’ve hand-picked for you.

Here goes…

From Our Blog

9 Awesome Examples Of The KnowAll WordPress Knowledge Base Theme In Action

It doesn’t matter if you’re a SaaS solution provider or an online store owner, businesses of all kinds need and can use a good knowledge base. Here are nine beautiful and user-friendly knowledge bases built with Knowledge Base(our help center theme!). They’re branded so nicely that it’s difficult to tell they’re all using the same theme!

What’s The Best WordPress FAQ Plugin? 3 Plugins Compared (Hands-on)

If adding a knowledge base feels like a lot of work, add FAQs. It just takes a few minutes to identify your users’ most common questions and tackle them as FAQs on your website. Here are the top WordPress FAQ plugins to power your FAQs.

On Providing Customer Support and Developing Support Content

How to Structure Product Support

When it comes to incoming support requests, tier 1 support is the first contact point. Which means having the right support people at it is crucial for your customer support experience. Here’s an easy way to organize your tier 1 support team, distribute the tickets, and measure the performance of your support staff.

20 Best TED Talks to Help Improve Customer Service

Here’s a list of the top 20 TED talks to keep your support team inspired all through 2019! Filled with insights on delivering winning support experiences, these TED talks will help you do your best in even the most tricky and sticky support situations.

WordPress News

WordPress 5.1 to Introduce New White Screen Protection Feature, Beta 1 Now Available for Testing

WordPress 5.1 will bring a cool new “white screen of death protection (WSOD)” feature. So, post this release, users will be able to log into their accounts even if their WordPress website shows the WSOD. WSOD — often caused by plugin or theme incompatibilities, PHP errors, or memory issues — has been a common WordPress issue (that’s been particularly challenging for the non-technical users.)

  1. Sean Mcdermott

    Hi, is the theme and knowledge base stable on WordPress 5.1?

    1. Disha Sharma

      Hey Sean,

      At HeroThemes, making our products compatible with the latest WordPress version is our #1 priority.

      So to answer your question: Yes.


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